The back issue of this journal is available to ISTC members as a PDF file (2.3MB).
Features
- Getting the most from customer visits
FRANCISCO ABEDRABBO and LYPP-TEK KHOO-ELLIS
Developing our understanding of customers’ requirements - Technical writers and usability work
FLORENCE DUJARDIN
Arguing that technical communicators can contribute to usability work - Relationship between ILS and technical communication
TOM NICHOLAS and VELMA PARKER
Exploring technical communication within Integrated Logistics Support - The death of the technical author?
ELLIS PRATT
Considering whether the traditional role of technical author will disappear - Creating web-based courses
RON BLICQ
Designing online programmes that do not depend on tutor support - Preparing winning images for websites
PHILIP RANDALL
Spicing up your website without slowing it down - Choosing the right tools
JOHN ROGERS
Discussing an analytical approach to your tool selection process - Process mapping (part 2 of 3)
CHRIS PEARSON
Running an effective process mapping session - The writing process: planning (part 2 of 4)
DAMIEN BRANIFF
Exploring the elements that make up the process of technical writing - Cognition and diagrams (part 2 of 2)
MILES RICHARDSON
Discussing the influence of current research in cognitive psychology