The back issue of this journal is available to ISTC members as a PDF file (9MB).
Features
- UK Technical Communication Awards 2010
GALYNA KEY
Hear from the The 2010 award winners. - Winning UK Technical Communication Awards 2010
JOHN DINGLI
Explaining the background behind Sage e-Learning’s two award-winning courses. - The emotion factor in user manuals
Ellis Pratt
The importance of emotion in creating loyal customers. - What kind of assistance do users need?
MATTHEW ELLISON and JAMES WINDEBANK
Questions that software users typically ask and how they afect user assistance design. - Getting ahead as a lone author
KAI WEBER
Professional achievements are hard to come by for lone authors, here are the reasons and best practices. - Technical Communication UK 2010
PAUL BALLARD and RACHEL POTTS
A review of this year’s event – from the inside – with supporting comments from attendees. - Challenges and opportunities in localisation
ROB SEXSTONE
Reflections on the technological challenges and opportunities for the localisation industry. - Terminology – who cares?
LOUISE LAW
Discusses the subject of terminology in technical translations. - Is it easy to fnd information in a manual?
JONATAN LUNDIN
Results from an empirical study about search performance in manuals. - Managing derivative DITA content
ALEX MASYCHEF
Shows how a FrameMaker-inspired DITA management tool can signifcantly reduce delivery times. - Routes into technical communication
Various members and fellows of the ISTC describe how they came to work in technical communication. - Common grammatical errors
JEAN ROLLINSON
You may think you’re aware of these errors, but Jean Rollinson highlights these mistakes as she’s seeing them more frequently in manuscripts. - Real-life dilemmas
WARREN SINGER
Discuss true dilemmas encountered by today’s technical communicators.