Ed. Katherine Judge, ISSN 0953-3699.
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Contents
Features
- UK Technical Communication Awards 2010. Hear from the The 2010 award winners. Galyna Key
- Winning UK Technical Communication Awards 2010. Explaining the background behind Sage e-Learning’s two award-winning courses. John Dingli
- The emotion factor in user manuals. The importance of emotion in creating loyal customers. Ellis Pratt
- What kind of assistance do users need? Questions that software users typically ask and how they afect user assistance design. Matthew Ellison and James Windebank
- Getting ahead as a lone author. Professional achievements are hard to come by for lone authors, here are the reasons and best practices. Kai Weber
- Technical Communication UK 2010. A review of this year’s event – from the inside – with supporting comments from attendees. Paul Ballard and Rachel Potts
- Challenges and opportunities in localisation. Reflections on the technological challenges and opportunities for the localisation industry. Rob Sexstone
- Terminology – who cares? Discusses the subject of terminology in technical translations. Louise Law
- Is it easy to fnd information in a manual? Results from an empirical study about search performance in manuals. Jonatan Lundin
- Managing derivative DITA content. Shows how a FrameMaker-inspired DITA management tool can signifcantly reduce delivery times. Alex Masycheff
- Routes into technical communication. Various members and fellows of the ISTC describe how they came to work in technical communication.
- Common grammatical errors. You may think you’re aware of these errors, but Jean highlights these mistakes as she’s seeing them more frequently in manuscripts. Jean Rollinson
- Real-life dilemmas. Discuss true dilemmas encountered by today’s technical communicators. Warren Singer
Regular Columns
- Editorial
- Letters
- Presidential Address
- ISTC News
- Book reviews:
- Conversation and Community by Ann Gentle
- Socialnomics by Erik Qualman
- International Standards – WG 2 meets in Gaithersburg
- A Day In The Life – Eddie VanArsdall