
Ed. Katherine Judge, ISSN 0953-3699.
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This issue was accompanied with a supplement about ‘The value of technical communication’. Click this link to see the contents.
This issue is accompanied by an insert and bellyband from MadCap Software.
Contents
Features
- Still getting things done. Enjoying your job through getting things done. Karen Mardahl
- Writing in agile environments. Discussing his experiences of the agile development methodology. Andrew Westfold
- Engaging with customers: part 2. Speaking about the McAfee Customer Engagement initiative. Fiona Tayler and David Fennell
- Virtual user engagement. Sharing how a virtual experience can mimic real life. Toni Ressaire
- Virtual reality in games. Looking at how virtual reality is advancing the games industry. Keith Judge
- Communicating with a global team. Tips for communicating and collaborating with a global project team. Geetha Haridas
- Flare 11: reinventing the industry, again. Reviewing the latest release. Patrick Calnan
- Creating videos: tips and tricks. Creating videos for technical communication and e-learning. Ellis Pratt
- Technical communicators and throwers. Examining the techniques athletics plays in management. Claire Wood
- Visualising online help topics. Visual interface design. Dave Gardiner
- Taming the information scavenger hunt. Findability is the key. Cheryl Landes
- Learning while doing: training review. Reviewing and reflecting on a technical communication course. Jenni Ajderian
- The new vital statistic! Improving processes with Six Sigma methodology. Michael Gregson and John Burns
- Scapple: making notes. Getting your ideas down, then making your connections. Linda Robins
- New perspectives for software help. Developing free local help for the modern era. Jochen Marczinzik
Regular columns
- From the editor
- President’s View
- Event news
- Ethical dilemmas – Warren Singer
- MadCap tips – Marjorie Jones
- Reflections – Andrew Peck
- Adobe tips – Colum McAndrew
- Book review – Knowledge Management in Healthcare. Edited by Lorri Zipperer. Reviewed by: Gavin Ireland FISTC
- Editing – Jean Rollinson
- A day in the life – Carol Leahy
Supplement

Special supplement: the value of technical communication
This supplement can be downloaded via this link: The Value of Technical Communication (3MB).
- From the editor – Katherine Judge, ISTC
- The value of technical communication. Stating why it is more important than ever to ensure that others appreciate the value we bring. Alison Peck, ISTC President
- Helping organisations grow. Exploring three ways that technical communication helps organisations achieve their aspirations for growth. Rachel Potts, 3di Information Solutions and Roger Hart, Red Gate Software
- The need for speed. Suggesting that the cacophony of information available today makes our services even more valuable. Carol Leahy, Siemens
- Dedicated technical communicators. Explaining why you should have specialised technical communicators working in your organisation. Malcolm Wallace, CD-adapco
- Less time, less text. Sharing strategies for reducing content to match diminished attention spans. Maxwell Hoffmann, Adobe