Communicator Spring 2019

The back issue of this journal is available to ISTC members as a PDF file.
This issue was accompanied by a bellyband and insert from MadCap Software.

Features

Creating dyslexia-friendly documents
Robert Pallant
Suggesting ways to make content more accessible for those with reading difficulties.
Are the bots taking over user assistance?
Toni Byrd-Ressaire
Explaining that chatbots are emerging as a communication medium between business and users.
Can your bot chat in another language?
Arle Lommel
Creating chatbots for multiple languages. Can your bot chat in Chinese, Czech or Chuvash?
Before #MeToo
Lois Wakeman
Reminiscing at some historic company material and wondering if her viewpoint has changed over the years.
The successful fraud
Chris Hester
Enlightening you as to why you deserve to be there if you have ever felt like a fraud in your current employment position.
Arrays, arrays and more arrays: part 2
Mike Mee
Love them or loathe them, you and VBA need them!
Captivating content for the digital era
Andrew Mills
Beyond the book. Looking at the possibilities for creating interactive content for the digital generation, and beyond.
Who is Jack Smith?
Jack Smith
From music to the ISTC to rifles, Jack Smith’s life is explained and his technical illustrations are shown.

Controlled language – Mike Unwalla
Adobe tips – Bernard Aschwanden
MadCap tips – Matthew Ellison
Ethical dilemmas – Warren Singer
Book review – The Essentials of Technical Communication by Elizabeth Tebeaux and Sam Dragga. Reviewed by John Revington.
Book review – Write On! by Martin Gurdon. Reviewed by Helen Harbord.
Editing – Jean Rollinson
A day in the life – Nissa Dann