Ed. Katherine Judge, ISSN 0953-3699.
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This issue was accompanied by a bellyband and insert from MadCap Software.
Contents
Features
- User pain points and overcoming them. How do you ensure that your e-learning is suitable for your users? The author describes six pain points and gives suggestions for conquering them. Helen Hill
- Are you talking to me? Tailoring your technical documentation to specific users by creating personas. George Lewis
- Improving the user experience with emojis. Can adding well known images enhance your documentation to make it more visually appealing? Jamie Nickerson
- Who is the user? And why we should care? Tips for creating documentation for your users. Katherine Judge
Pictograms to the rescue. Putting up your hand to admit “I should have read the instructions”. Tony Eyre - An adventure in technical communication. Rejoicing in finding an outlet for traditional technical communication. Derek Cooper
- S1000D for the Amphibious Battalion. A case study about implementing the S1000D standard. Published in two parts. Jenny Jansson and Mats Broberg
- Part 2: Overview of mobile technology. In part 2 we explore further the technology behind modern mobile phone networks and their relevance to technical communicators. Warren Singer
Regular Columns
- From the editor
- President’s view
- UK Technical Communication news
- Ethical dilemmas – Warren Singer
- MadCap tips – Matthew Ellison
- Book review – Practical Strategies for Technical Communication by Mike Markel and Stuart Selber. Reviewed by Michael Hopwood
- Content design – Robert Scott-Norton
- Editing – Jean Rollinson
- A day in the life – Thayna Desmond