Ed. T Villas Boas, ISSN 0953-3699.
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Contents
The Autumn 2023 issue looks at content for SaaS platforms, empathy when writing developer documentation and much more.
Features
- Establishing a Company – Glossary and Terminology Committee for Content Consistency and Clarity at any SaaS Company. Describing the creation of a Company Glossary in detail. Jamie Nickerson
- Empathy in Every Detail: The Key to Successful Developer Documentation. Sharing the importance of empathy and user research. Diana Lakatos
- Writing for Reading, or Not Writing about the evolution of SaaS content. Sawsan Khuri
- Document360 REST API Documentation Review. Product Review. Warren Singer
- ISTC Survey 2023. Sharing the results of this year’s ISTC Survey. Alison Peck
- The Cost of the Cloud. Pondering about the cloud, and the changes the Internet has brought to society. Kieran Fitzpatrick
- Getting into Tech Writing by Chance. Getting a job writing content for SaaS. Manuele Albano
Regular Columns
- From the editor
- President’s view
- We are all ears! – Communicator team
- MadCap tips – Matthew Ellison
- International standards – Ciaran Dodd
- Book review – The Really Useful eLearning Instruction Manual by Rob Hubbard. Reviewed by Helen Harbord FISTC
- Language – Jean Rollinson
- Ethical dilemmas – Warren Singer
- Business affiliates