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Institute of Scientific and Technical Communicators

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InfoPlus November 2023

Filed Under: InfoPlus

TCUK23 was a great success

TCUK team

After several years of needing to have our annual TCUK conference online due to Covid, this year saw the conference return to being in-person. We were so pleased to see so many new and familiar faces attending, as delegates, speakers and sponsors. Thank you to everyone who came and made the event the success that it was.

As usual, audio recordings were made of the sessions. These are currently being edited, and will be shared with delegates, along with slides where possible, as soon as they are ready. Later next year, all ISTC Members will be able to access these by logging in to the ISTC website.

As a self-funded, volunteer-organised event, TCUK depends on people like you to make it happen. This year saw a team of around 20 volunteers provide our professional community with this wonderful opportunity to exchange ideas and be inspired. Will you be one of the team that helps make the next TCUK an even greater success?

The ISTC pays tribute to Bob Hewitt

ISTC Council

The ISTC were deeply saddened to learn about the recent and unexpected death of our wonderful InfoPlus layout editor, Bob Hewitt. Our thoughts are with Bob’s family, friends, and colleagues at this difficult time.

A highly experienced technical illustrator, Bob was our layout editor for the best part of 20 years. We remember him for his patience, his flexibility, his dedication, his positivity, and his wonderful – distinctly Lancastrian – sense of humour. Bob was a pleasure to work with. His work was of the highest quality, with practical recommendations and edits where needed.

In his work as a technical illustrator, Bob produced everything from clear line drawings, to flow diagrams, to interactive graphics and animations. His work was an important way in which complex product users in over 40 countries could get the most from their products, and stay safe.

As our layout editor, Bob dealt tirelessly with all the last-minute requests that come with working with a team of volunteers with his usual positive attitude. He made things easier for us and helped us achieve our goals on time, every time.

Bob had a positive impact on all of us who worked with him, and we will miss him. Our heartfelt condolences to all who feel his loss.

Many thanks to everyone who contributed their words for this tribute.

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Become more involved in the professional community through the ISTC Area Groups, join us online at one of our monthly ISTC Meets events, and find us on social media (links at bottom of page). Members also have access to the ISTC Discussion Forums (login required).

If you wish to start your own Area Group, contact istc@istc.org.uk.

Online meet-up

Open to anyone involved in communication from any location, the Cambridge Area Group hosts a regular, free Zoom meeting. It is the second Wednesday of the month at 6pm for approximately 40 minutes. Contact cambridge_areagroup@istc.org.uk for more information.

London Area Group

As InfoPlus is going to press, a new London Area Group is meeting in the South Bank Centre, we look forward to hearing about their future plans.

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Tekom Europe 10-year anniversary

Tekom Europe will celebrate its 10-year anniversary at the tcworld conference from November 14–16 with a series of initiatives including the welcome speech at the opening and small celebrations during the days of the conference. Exact times and places will be communicated soon. We are looking forward to celebrating together with you!

Read more about the 10–year anniversary.

Information from Cherryleaf

Videos: Using Generative AI in TechComm

Our series of short videos on using generative AI in technical communication has been continuing during recent weeks.

  1. Customising ChatGPT to focus on technical writing tasks (YouTube, 3 mins)
  2. Saving Technical Writers time with automatic AI agents (YouTube, 3 mins)
  3. The top AI tools for Technical Writers today (YouTube, 5 mins)
  4. How Generative AI can help Technical Writers create better outputs – The custom chatbot (YouTube, 3 mins)
  5. How Generative AI can help Technical Writers save time – Extracting Specifications (YouTube, 2 mins)

See also our training course: Using Generative AI in Technical Writing

Podcast 139. Techsmith’s Daniel Foster

We talk to Daniel Foster, Director of Strategy at TechSmith, about the contentious relationship between technical writers and video content.

A growing trend among technical writers is the integration of video content alongside traditional documentation and visuals, offering a dynamic and immersive medium to enhance user understanding and engagement. However, writers generally prefer words because they’re easier to reuse and scale, as well as being more efficient for their overall business. This leads to a rather contentious relationship with video elements…especially with clients specifically requesting more of them.

Daniel regularly works with technical writers on how to bridge this gap and effectively leverage video content to complement their writing.

We discuss how technical writers can effectively manage this contentious relationship.

139. Techsmith’s Daniel Foster on the contentious relationship between technical writers and video content

AI: Creating and Interacting with 3D Images

There have been a number of announcements of technologies that can make it easy to create 3D images of objects.

In the 2D world, Meta also announced AI-enabled Ray-Bans. In a promised software update (2024) they will add Heads Up Display with image recognition, so you can ask the AI about the things you are seeing through the sunglasses.

AI: ChatGPT Can Now See, Hear and Speak

ChatGPT Plus users will be able to have voice conversations with ChatGPT (iOS & Android) and to include images in conversations (all platforms).

Demos:

Open Source Software: Why Documentation Matters

BekahHW, an Open Source software developer and community creator, has written an article on the importance of documentation.

The Role of Documentation in Open Source Success

Software: V0 The Generative UI Tool

If you ever wanted to design a software user interface, but you don’t know how to code, you’ll be able to do that soon. v0 is a new generative UI tool that generates copy-and-paste friendly React code that people can use in their projects.

It uses AI models to generate code based on simple text prompts. After you submit your prompt, it generates three options of AI-generated user interfaces.

v0 by Vercel

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The Joy of Science – using the scientific method to help our understanding of the world

Linda Robins FISTC

Recently I attended the New Scientist Live Event (online) and encountered some very interesting and relevant presentations. One that struck me as particularly useful to pass on was Jim Al-Khalili’s talk entitled, ‘How scientific thinking can help navigate today’s world’.

Jim Al-Khalili starts with the definition of science as a process, a way of thinking which can lead to knowledge; the scientist employs the scientific method, which entails making decisions based on evidence; the scientist deals in facts while always being prepared to accept a different outcome if fresh evidence is presented and found to be sound. This approach, applied to everyday life, can eliminate bias and allow clearer thinking. I found it persuasive and have started to follow up in real life. He used the following headings in outlining his case (my text in italics):

  • Something is either true or it’s not (core truths exist).
  • It’s more complicated than that (don’t accept the simple solution; follow up).
  • Mysteries are to be embraced but also solved.
  • If you don’t understand something, it doesn’t mean you can’t if you try (not to an expert level but to gain understanding).
  • Don’t value opinion over evidence.
  • Recognise your own biases before judging the views of others.
  • Don’t be afraid to change your mind (when fresh evidence is presented).
  • Stand up for reality (against the spread of lies and misinformation).

A sign at Euston Station

Source: Unknown

The Editor had already picked out the escalator picture for inclusion, and then it arrived from the ISTC President as well. Great minds think alike…

Some ‘words of wisdom’ or ‘food for thought’

Linda Robins FISTC

I know there is a set of Murphy’s Laws for different industries and sectors (not copyrighted and expanded by anecdote). Recently I came across a poster of Murphy’s Laws of Technology from the 1980s. Some of these still ring true and are worth looking at!

Murphy’s Laws of Technology (click to view or hide the list)
  1. You can never tell which way the train went by looking at the track.
  2. Logic is a systematic method of coming to the wrong conclusion with confidence.
  3. Whenever a system becomes completely defined, some damn fool discovers something which either abolishes the system or expands it beyond recognition.
  4. Technology is dominated by those who manage what they do not understand.
  5. If builders built buildings the way programmers wrote programs, then the first woodpecker that came along would destroy civilization.
  6. The opulence of the front office decor varies inversely with the fundamental solvency of the firm.
  7. The attention span of a computer is only as long as its electrical cord.
  8. An expert is one who knows more and more about less and less until he knows absolutely everything about nothing.
  9. Tell a man there are 300 billion stars in the universe and he’ll believe you. Tell him a bench has wet paint on it and he’ll have to touch to be sure.
  10. All great discoveries are made by mistake.
  11. Always draw your curves, then plot your reading.
  12. Nothing ever gets built on schedule or within budget.
  13. All’s well that ends.
  14. A meeting is an event at which the minutes are kept and the hours are lost.
  15. The first myth of management is that it exists.
  16. A failure will not appear till a unit has passed final inspection.
  17. New systems generate new problems.
  18. To err is human, but to really foul things up requires a computer.
  19. We don’t know one millionth of one percent about anything.
  20. Any given program, when running, is obsolete.
  21. Any sufficiently advanced technology is indistinguishable from magic.
  22. A computer makes as many mistakes in two seconds as 20 men working 20 years make.
  23. Nothing motivates a man more than to see his boss putting in an honest day’s work.
  24. Some people manage by the book, even though they don’t know who wrote the book or even what book.
  25. The primary function of the design engineer is to make things difficult for the fabricator and impossible for the serviceman.
  26. To spot the expert, pick the one who predicts the job will take the longest and cost the most.
  27. After all is said and done, a hell of a lot more is said than done.
  28. Any circuit design must contain at least one part which is obsolete, two parts which are unobtainable and three parts which are still under development.
  29. A complex system that works is invariably found to have evolved from a simple system that works.
  30. If mathematically you end up with the incorrect answer, try multiplying by the page number.
  31. Computers are unreliable, but humans are even more unreliable. Any system which depends on human reliability is unreliable.
  32. Give all orders verbally. Never write anything down that might go into a “Pearl Harbour File.”
  33. Under the most rigorously controlled conditions of pressure, temperature, volume, humidity, and other variables the organism will do as it damn well pleases.
  34. If you can’t understand it, it is intuitively obvious.
  35. The more cordial the buyer’s secretary, the greater the odds that the competition already has the order.
  36. In designing any type of construction, no overall dimension can be totalled correctly after 4:30pm on Friday. The correct total will become self-evident at 8:15am on Monday.
  37. Fill what’s empty. Empty what’s full. And scratch where it itches.
  38. All things are possible except skiing through a revolving door.
  39. The only perfect science is hindsight.
  40. Work smarter and not harder and be careful of yor speling.
  41. If it’s not in the computer, it doesn’t exist.
  42. If an experiment works, something has gone wrong.
  43. When all else fails, read the instructions.
  44. If there is a possibility of several things going wrong the one that will cause the most damage will be the one to go wrong.
  45. Everything that goes up must come down.
  46. Any instrument when dropped will roll into the least accessible corner.
  47. Any simple theory will be worded in the most complicated way.
  48. Build a system that even a fool can use and only a fool will want to use it.
  49. The degree of technical competence is inversely proportional to the level of management.

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Product Design Week, 13-17 November, London

“What’s your weapon of choice? Choose the day dedicated to your craft and nurture your skill. Learn from the superstars of your field and meet world-renowned brands breaking the mould in product design. Feeling adventurous? Discover the secrets of product design from the wider design space. Attend the whole Product Design Week and learn how your craft connects to broader areas of design, how design underpins the success of a business and how to collaborate with different design teams and departments. So, what will it be?”

A discount of 15% is offered to ISTC members, contact istc@istc.org.uk for your discount code.

For more info see https://techcircus.io/en/events/product-design-week-london.

tcworld conference 2023, 14–16 November, Stuttgart

Registration for the tcworld conference 2023 is now open. With more than 200 presentations in German and English, this event draws professionals from technical communication and related fields from across the world. The tekom fair will play host to additional technical presentations, meetups, and showcase sessions as well as the careerHUB and Arena. Renowned exhibitors will reveal their latest developments in their own showrooms. The event will take place in Stuttgart, Germany, from 14-16 November. 

This is your opportunity to expand your knowledge, to network, and to exchange ideas with colleagues and experts!

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Armada

All courses available either in-class or live online.

November 2023

1-2 Introduction to Adobe After Effects

Teaches all the key skills needed to use the leading professional software for motion graphics, video compositing and visual effects. Used across all forms of video and screen-based media, After Effects offers a powerful set of tools to deliver stunning visual results.

10% discount for ISTC members (coupon code ISTC10).

£345 + VAT. Instructor led, live online course
£395 + VAT. In-class at our Bristol training centre
www.armada.co.uk/course/ae

16-17 Introduction to Adobe Photoshop

Learn how to create and edit images using the de facto standard in the graphics industry. Techniques covered include colour correction, working with layers, compositing images and preparing images for use on the Web.

10% discount for ISTC members (coupon code ISTC10).

£295 + VAT. Instructor led, live online course
£345 + VAT. In-class at Bromsgrove training centre

www.armada.co.uk/course/ps

20-21 Introduction to Adobe InDesign

Provides a comprehensive introduction to the
powerful capabilities of InDesign, including setting
up new documents, shapes, frames and using
InDesign’s most popular features.

10% discount for ISTC members (coupon code ISTC10).

£295 + VAT. Instructor led, live online course
£345 + VAT. In-class at Sheffield training centre

www.armada.co.uk/course/id

December 2023

4-5 Introduction to Adobe Illustrator

Learn how to create and edit vector graphics quickly and effectively, in the leading application for vector graphics. The comprehensive toolset and features available provide everything you need to produce extraordinary graphics for print, video, the web and mobile devices.

10% discount for ISTC members (coupon code ISTC10).

£295 + VAT. Instructor led, live online course
£345 + VAT. In-class at Bromsgrove training centre
www.armada.co.uk/course/ai

7-8 Introduction to Adobe InDesign

Provides a comprehensive introduction to the
powerful capabilities of InDesign, including setting
up new documents, shapes, frames and using
InDesign’s most popular features.

10% discount for ISTC members (coupon code ISTC10).

£295 + VAT. Instructor led, live online course
£345 + VAT. In-class at Milton Keynes training centre

www.armada.co.uk/course/id

11-15 Technical Authoring Training Programme

ISTC-accredited programme comprising:

  • Introduction to technical authoring (1 day)
  • Intermediate technical authoring (2 days)
  • Advanced technical authoring (2 days)

Training in core technical authoring skills for new and experienced technical authors.

Attend the complete programme, or just the module(s) relevant to your experience.

This course is now hosted by Matthew Ellison.

10% discount for ISTC members (coupon code ISTC10).

£1,195 + VAT. Instructor led, live online course
£1,495 + VAT In-class at Reading training centre

www.armada.co.uk/course/tatp

Cherryleaf

New Course from Cherryleaf

Using Generative AI in technical writing

This online course covers how technical communicators can use Generative Artificial Intelligence to help them:

  • Be more efficient
  • Create better deliverables for their users

We went through all the key stages in a technical writing project. At each step, we investigated whether AI tools like ChatGPT and Claude could make a Technical Writer’s job easier and better. After a lot of research and testing, we ended up with the content for this course.

The course provides a framework that attendees can use to identify opportunities and best practices for integrating ChatGPT, Claude, LLaMA, and similar tools into their technical authoring processes – creating, managing, and delivering technical content.

Find out more at https://www.cherryleaf.com/training-courses/using-generative-ai-in-technical-writing-training-course/

Technical author/technical writer/technical writing e-learning course

https://www.cherryleaf.com/training/technical-author-basicinduction-training-course/ 

Learn to write like a professional technical communicator. This course teaches you the fundamentals of technical writing, and helps you understand your role as a Technical Author (or similar position).

This technical communication course is accredited by the Institute of Scientific and Technical Communicators.

Creating Content for User Onboarding

Everything you need to know about onboarding customers onto your product.

https://cherryleaf.teachable.com/p/creating-onboarding-content

Fundamentals of Technical Writing

Learn the fundamentals of technical writing, and understand the Technical Author’s role. Course accredited by the ISTC.

https://cherryleaf.teachable.com/p/technical-writer-induction-course

Intermediate/Advanced Technical Writing

You can take one or all of the 12 technical communication training courses in this bundle:

https://cherryleaf.teachable.com/p/advanced-technical-communication/

Creating Screenshots and Images for User Guides

Cherryleaf’s e-learning course on creating screenshots and images for user guides gives you the foundations for creating professional images in an efficient way. The course includes exercises and model answers for delegates to complete and review.

https://www.cherryleaf.com/training-courses/images-course/

New two-course bundles

We offer five bundle options that contain two courses at a discounted price:

Virtual Classroom Courses

We also offer the following courses in virtual classroom format for organisations:

  • Technical writing for developers
  • Technical writing for Support staff
  • Technical writing fundamentals
  • Writing policies and procedures
  • Writing financial policies and procedures

For more information, visit Cherryleaf training.

Free technical writing courses

Some free technical writing courses submitted by Mike Mee.

https://developers.google.com/tech-writing/overview

https://www.udemy.com/course/technical-writing-a-quick-start-to-software-documentation/

https://github.com/wise4rmgod/TechnicalWriterResources

https://iimskills.com/a-guide-on-technical-writing-and-technical-writing-training/

Let’s Talk ContentOps

ISTC Honorary Fellow, Rahel Bailie, hosts some webinars talking about things that are of interest to technical communicators. Recorded webinars include:

  • ContentOps as Part of Product Lifecycle Management
  • Let’s Talk Content Operations
  • Growing a Customer Support Site Into a ContentOps Pipeline
  • Turning Team Pains into Operational Gains

Find out more at https://www.brighttalk.com/search/?q=Rahel+Bailie.

Short-term Training in Technical Communication at Polytechnic University of Porto

You can enrol in individual modules of the Postgraduate Diploma in Technical Communication from the Porto Executive Academy (PEA – ISCAP-P.PORTO).

Most classes take place on Friday evening (18h30 to 21h30) and Saturday morning (9h00 to 13h00).

For additional information, to learn of any calendar changes, and to enrol, contact the Programme Director at alexalb@iscap.ipp.pt some weeks in advance.

Besides the course price, there is an additional enrolment fee of €30 (per academic year) that also covers insurance.

Terminology Management

Alexandra Albuquerque, PhD, PEA – ISCAP-P.PORTO.

  • Understand the concept of terminology and its importance in various domains and industries.
  • Learn the process of creating and evolving specialized terms, including standardization and adaptation to emerging trends.
  • Explore methods and tools for organizing and maintaining terminology databases, glossaries, and dictionaries.
  • Recognize the importance of standardization in terminology and its role in enhancing communication and knowledge exchange.

24h (4x3h + 3x4h) from 10-Nov to 30-Nov.

€249.23, instructor led, live online course.

Information Gathering

Ana Remígio, Bosch Security Systems.

  • Identify the phases that constitute a technical communication project.
  • Understand the importance of interpersonal and intercultural communication in the technical communicator profile.
  • Develop search, gathering and management of information techniques, in technical communication projects.
  • Plan technical communication projects, with the support of the appropriate tools. Prepare and validate with specialists—SMEs—a first draft of the technical contents to be created.
  • Understand the importance and challenges of defining and creating technical content in the digital age.

16h (4x4h) from 7-Dec and 13-Jan.

€166.15, instructor led, live online course.

Domain Models

Joaquim Baptista, Farfetch.

  • Read UML class diagrams.
  • Refine class diagrams into business descriptions with use cases.
  • Create business descriptions from interacting actors and their motivations.
  • Identify business concepts and their relations.
  • Apply domain models to improve traditional documents.

12h (4x3h) from 15-Dec to 19-Jan.

€124.62, instructor led, live online course.

Technical Communication I

João Ribeiro, Synopsys.

  • Provide understanding of the basic principles of Technical Communication as well as different working methods.
  • Promote the development of linguistic, technical and communicational skills in (future) technical communicators.

24h (6x4h) from 20-Jan to 24-Feb.

€249.23, instructor led, live online course.

Technical Communication Tools

Bruno Santos, Synopsys.

  • Review some of the commercial tools.
  • Review Open source tools.
  • Identify different tools.
  • Select the tool suite according to the content and audience.

20h (6x3h + 2h) from 26-Jan to 6-Mar.

€207.69, instructor led, live online course.

Simplified Technical English

Ana Remígio, Bosch Security Systems.

  • Understand the history of the STE specification within the aviation industry and its range of applications.
  • Identify the structure and the overall principles and rules of the STE specification Apply the STE principles and rules correctly.
  • Have a relevant understanding of the tools available in the market to support the implementation of STE.
  • Rewrite texts which are not written in STE to be in conformance with the specification.

12h (4x3h) from 2-Mar to 16-Mar.

€124.62, instructor led, live online course.

Click to show/hide courses for March 2024 onwards

Structured Writing

Joaquim Baptista, Farfetch.

  • Gather detail with information types.
  • Identify concepts with information blocks.
  • Teach behavior with steps, decisions, and consequences.
  • Justify behavior with processes.
  • Make facts findable and comparable.
  • Leverage structure to cover detail and detect change. Explain harder decisions with principles.
  • Have a place for everything learned.

20h (6x3h + 2h) from 8-Mar to 26-Apr.

€207.69, instructor led, live online course.

Translation Project Management for TW

Alexandra Albuquerque, PhD, PEA – ISCAP-P.PORTO.

  • Understand the role of translation management in technical communication projects.
  • Familiarize with computer-assisted translation (CAT) tools for technical content. Identify potential risks and implement risk mitigation strategies.
  • Integrate content management systems (CMS) for efficient translation management.
  • Develop comprehensive project plans for technical translation projects.
  • Monitor project progress and make data-driven decisions for successful outcomes.

12h (3x4h) from 23-Mar to 13-Apr.

€124.62, instructor led, live online course.

Technical Communication II

João Ribeiro, Synopsys.

  • Apply different writing techniques in English.
  • Understand the specifics of creating content in a non-maternal language.

20h (5x4h) from 27-Apr to 25-May.

€207.69, instructor led, live online course.

Editing and Proofreading

Joana Fernandes, PhD, PEA – ISCAP-P.PORTO.

  • Problematize the theoretical concepts of editing and proofreading.
  • Discuss issues concerning decision-making processes.
  • Get familiar with English normative and reference linguistic resources.
  • Experience different proofreading and editing tasks.
  • Critically analyze the content of existing norms such as style guides and quality control grids.
  • Test and critically analyze free and proprietary software tools to support text revision.

12h (4x3h) from 3-May to 24-May.

€124.62, instructor led, live online course.

Documentation of REST APIs

Joaquim Baptista, Farfetch.

  • Identify reasons and decisions that led to the widespread usage of REST APIs.
  • Identify details of commands and responses of REST APIs, and how developers specify them.
  • Walk in the shoes of client developers to answer their questions in references.
  • Visualize large APIs using UMLish diagrams.
  • Improve incomplete and ambiguous API specifications.

16h (4x3h + 4h) from 31-May to 26-Jun.

€166.15, instructor led, live online course.

Docs as Code

Jaime Vasconcelos, Probely.

  • Use a version control repository (Git) to track and manage your documentation.
  • Write documentation using simple plain text markup (Markdown).
  • Collaborate with other people while writing documentation as a team with Git.
  • Structure the documentation in a topic-based approach.
  • Publish the documentation to a website and see your work evolve as you go.

16h (4x4h) from 1-Jun to 22-Jun.

€166.15, instructor led, live online course.

Introduction to Technical Writing Project Management

Bruno Santos, Synopsys.

  • Manage and develop a technical communication project, taking into account the different phases that constitute it.
  • Create content for a manual, translate the manual and manage its terminology, using the appropriate tools.

16h (4x4h) from 14-Jun to 29-Jun.

€166.15, instructor led, live online course.

TCTrain Net Training from Tekom.eu

TCTrainNet is an international online training program for technical communication accredited by ISTC and tekom. The two-level course system was designed for beginners and advanced students and can also be booked as part of a master’s degree program. The curriculum and learning materials were developed by leading experts from industry and academia.

Courses:

The course duration is 8 or 12 months. Both include the international tekom certification.

Get an overview of all content and preview two units of the TCTrain Professional course via the free trial access. You can email the provider at info@tc-train.net.

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Let 1500 other technical communicators know your news

Michæl McFarland Campbell MISTC, Infoplus editor

InfoPlus is here to help technical communicators hear the news about our profession including—but not solely—news from the Institute of Scientific and Technical Communicators. If you have information to broadcast to the tech comm community, please do send it to me, so we can make sure as many people hear about it as possible. My email is newsletter.editor@istc.org.uk

InfoPlus is published and distributed on the first working day of each month. Occasionally, there may be a delay until the first week of the month. Please bear this in mind when submitting time-sensitive information.

The deadline for the December 2023 edition is Fri 17 November 2023 at 12 noon GMT

We’re changing how we do InfoPlus, so the deadlines for the editions in 2024 may change a little, I’ll be able to update you in the next edition.

InfoPlus is the Monthly Newsletter from the Institute of Scientific and Technical Communicators (ISTC).

The ISTC is the largest UK body representing scientific and technical communicators. If you are involved in technical writing, technical illustration, or communicating technical information in other ways, it’s the professional association that can support your career.

Read more about the benefits of ISTC membership and how to join.

This free newsletter is emailed to about 1500 people. As well as ISTC news, InfoPlus contains listings and articles of general interest to the profession. Subscribe to InfoPlus here.

Advertising: istc@istc.org.uk

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