Article Index by Issue

This is a list of all articles from Spring 2004 to Summer 2021 sorted by issue, from the latest to the oldest.

(We are working on updating this page to fix the links and then import the data for 2021 onwards – please bear with us)

• Summer 2021
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 8 TCUK Metro Online 2021 by Linda Robins.
  • 10 Vote for your favourite Communicator article 2021 by Katherine Judge.
  • 12 UKTC Awards 2021 by Linda Robins.
  • 13 The Globots are coming by Paul Ballard.
  • 16 Clarify not simplify by Sawsan Khuri.
  • 18 Streamline your online help by Sabine Berland.
  • 22 The rise of collaborative learning by Helen Hill.
  • 25 What is version control? by Sara-Jane Holbein.
  • 28 Gender-inclusive writing by Alexandra Gifuni.
  • 30 A beautiful swan by Neil Bulpitt.
  • 32 Review of Flare 2021 by Matthew Ellison.
  • 34 Transforming traditional processes by Antonina Mitrofanova.
  • 38 A strong web presence by Virginia Soares.
  • 40 Trends in spoken English by Tony Eyre.
  • 41 What are styles? by Katherine Judge.
  • 42 What’s new in STE issue 8? by Ciaran Dodd.
  • 44 Importing from Markdown by Matthew Ellison.
  • 46 The Ultimate Guide to Business Writing by Julian Maynard-Smith by Warren Singer.
  • 47 Trends in English by Jean Rollinson.
• Spring 2021
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 9 UKTC Awards 2021 by Linda Robins.
  • 10 Communicator feedback by Katherine Judge.
  • 12 Continuous Professional Development (CPD) by Warren Singer.
  • 16 The trader’s trinity by Liz Barlow.
  • 19 Proofreading for fiction by Jen Phillips.
  • 22 What’s in a name? by Ciaran Dodd.
  • 25 How to write a glossary? by Warren Singer.
  • 26 Writing for eLearngin by Helen Hill.
  • 30 Beyond physical barriers by Jon Hart.
  • 34 B/ad grammar: good copy innit by Ben Masters.
  • 37 Microsoft Word shortcuts by Katherine Judge.
  • 38 Exploiting Translation Memory with Lingo by Matthew Ellison.
  • 40 Real-life dilemmas: resources for technical communicators by Warren Singer.
  • 41 Real-life responses: professional development by Warren Singer.
  • 42 The rise of English by Jean Rollinson.
  • 44 Pandemic routine working by Margaretha Hopman.
  • 46 Brilliant Presentation: What the best presenters know, do and say by Richard Hall by Alison Peck.
• Winter 2020
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 7 ISTC President’s Award 2020: Elaine Cole by Elaine Cole.
  • 8 TCUK Metro 2020 by Linda Robins.
  • 9 Mike Austin Award 2020: David Farbey by David Farbey.
  • 10 Horace Hockley Award 2020: GOV.UK team at GDS for Coronavirus (COVID-19) content by Ben Hazell.
  • 12 Communicator Article of the Year Award 2020 by Helen Hill.
  • 14 Understanding data visualisation by Sawsan Khuri.
  • 16 Tips for search engine optimisation by Virginia Soares.
  • 18 Agile documentation processes by Karen Mardahl.
  • 20 Standards in eLearning by Helen Hill.
  • 24 Documenting REST APIs by John Flannery.
  • 28 UK Technical Communication Awards 2020 Winners by Linda Robins.
  • 30 Tech-comms as linguist Tetris by Tom Wardak.
  • 31 Cognidox v10.0 online help by Martin Ley.
  • 32 Spirit Software wins an award by Amanda Maher.
  • 34 Lessons in governance by Chris Hester.
  • 38 ISO 20607:2019 by Margaretha Hopman.
  • 42 S1000D – International Specification by Terry Howard.
  • 46 EN IEC/IEEE 82079-1:2019 by Ferry Vermeulen.
  • 51 Content design at Sage by Robert Scott-Norton.
  • 52 Real-life dilemmas: professional development by Warren Singer.
  • 53 Real-life responses: working from home during lockdown by Warren Singer.
  • 54 Variables within XHTML code by Matthew Ellison.
  • 56 A picture tells a 1000 words… by Jean Rollinson.
  • 57 Creating Documentation in an Agile Scrum Environment by Marni Nispel. by Helen Harbord.
  • 58 Docs for boats by Will Evans.
• Autumn 2020
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 An insight into the ISTC Mentoring scheme by Mark Swaine.
  • 10 Delivering engaging web-based training by Matthew Ellison.
  • 13 Moving classroom training online by Ellis Pratt.
  • 16 Principles of eLearning by Warren Singer.
  • 20 Transforming classroom materials by Helen Hill.
  • 24 An introduction to Storyline Articulate by Warren Singer.
  • 28 Adapting to our new normal by T. Villas Boas
  • 30 The business of terminology by Jennifer O Neill.
  • 32 Learning and training glossary by ISTC.
  • 33 MadCap Flare 2020 by Nita Beck.
  • 36 Review of HelpXplain by Matthew Ellison.
  • 40 10′ types of people in this world by Andrea Szöllössi.
  • 42 Support, customer experience and docs by Joanna Suau.
  • 45 API glossary by ISTC.
  • 46 Developer documentation trends by Tom Johnson.
  • 52 Exploiting the power of Find Elements in Flare 2020 by Matthew Ellison.
  • 54 Running a customer journey workshop by Robert Scott-Norton.
  • 56 Real-life dilemmas: Working from home during lockdown by Warren Singer.
  • 57 Real-life responses: Coronavirus (COVID-19) by Warren Singer.
  • 58 Language lessons by Jean Rollinson.
  • 60 An editor’s view by James Bartley.
  • 62 Effective onscreen editing: New tools for an old profession. By Geoff Hart. by Linda Robins.
• Summer 2020
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 8 UK Technical Communication Awards 2020 by Linda Robins.
  • 9 Have you heard about the ISTC mentoring scheme? by Mark Swaine.
  • 10 ISTC survey 2020 by Alison Peck.
  • 12 Vote for your favourite Communicator article 2020 by Katherine Judge.
  • 16 Working from home with success by Maxwell Hoffmann.
  • 20 Move your learning online by Helen Hill.
  • 24 Soft skills in the virtual workplace by CJ Walker.
  • 27 On becoming a technical communicator by Joaquim Baptista.
  • 30 Empathy and experience by Mark Monaghan.
  • 32 6 Cs of technical documentation by Jyotika R Mehra.
  • 34 Content modelling for conversation design by Toni Ressaire.
  • 38 Documentation as a Product Assistant by Philip Larsen.
  • 42 IR35 off-payroll rules by Warren Singer.
  • 47 S1000D for the Amphibious Battalion Part 2 by Jenny Jansson.
  • 54 Information types and structured content in Flare by Matthew Ellison.
  • 56 Real-life dilemmas: Coronavirus (COVID-19) by Warren Singer.
  • 57 Real-life responses: the implications of IR35 by Warren Singer.
  • 58 Designing with the right terminology by Robert Scott-Norton.
  • 60 Oxford Guide to Plain English: Fifth Edition by Warren Singer.
  • 61 Claire Walsh shares the structure of her home working day by Claire Walsh.
  • 62 Perspective and tense by Jean Rollinson.
• Spring 2020
  • 4 From the editor by Katherine Judge.
  • 5 UK Technical Communication Awards 2020 by Linda Robins.
  • 6 President’s view by Carol Leahy.
  • 8 User pain points and overcoming them by Helen Hill.
  • 12 Are you talking to me? by George Lewis.
  • 14 Improving the user experience with emojis by Jamie Nickerson.
  • 16 Who is the user? And why we should care by Katherine Judge.
  • 20 Pictograms to the rescue by Tony Eyre.
  • 22 An adventure in technical communication by Derek Cooper.
  • 25 S1000D for the Amphibious Battalion by Jenny Jansson.
  • 32 Part 2: Overview of mobile technology by Warren Singer.
  • 38 Learning about your users with Central by Matthew Ellison.
  • 40 Real-life dilemmas: the implications of IR35 by Warren Singer.
  • 41 Real-life responses: how to be a manager by Warren Singer.
  • 42 Practical Strategies for Technical Communication by Mike Markel and Stuart Selber. by Michael Hopwood.
  • 43 Does Content First matter? by Robert Scott-Norton.
  • 45 Full stop for the Apostrophe Protection Society by Jean Rollinson.
  • 46 Describing a day-to-day in a techcomm by T. Villas Boas
• Winter 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Mike Austin Award 2019: Peter Fountain by Peter Fountain.
  • 8 Horace Hockley Award 2019: Rahel Anne Bailie by Rahel Bailie.
  • 10 UK Technical Communication Awards 2019 Winners by Paul Ballard.
  • 11 CertiKit wins award for their toolkit products by Ken Holmes.
  • 12 ClearBank create an information product from scratch by Salman Rashid.
  • 13 Technical documentation for the LPG filling industry by Oshadee Amarakoon.
  • 14 Submarine documentation wins an award by Terry Howard.
  • 16 platformOS Developer Portal wins an award by Diana Lakatos.
  • 17 Thinking of presenting at TCUK? by Jean Rollinson.
  • 18 MadWorld Dublin 2019 by Holli Hamilton.
  • 20 10 reasons why I’m glad I attended by Tina Hoffmann.
  • 24 Using visuals to support eLearning by Helen Hill.
  • 28 Inspire with comics by Joaquim Baptista.
  • 32 The introvert in the workplace by Ben Woelk.
  • 35 Social media: an ally in ticket deflection by Alice Otero.
  • 38 Excellent UI text by Katja McLaughlin.
  • 42 Intelligent customer experience by Maxwell Hoffmann.
  • 46 Team collaboration in Paligo by Craig Wright.
  • 49 Introduction to mobile networks by Warren Singer.
  • 50 Part 1: Overview of mobile technology by Warren Singer.
  • 56 At the VBA crossroads… where next? by Mike Mee.
  • 57 New drag-and-drop support in Flare 2019r2 by Matthew Ellison.
  • 58 Playing nicely with the wider team by Robert Scott-Norton.
  • 60 Ask yourself… what (content strategy workflow) would MacGyver use? by Bernard Aschwanden.
  • 62 Real-life dilemmas: how to be a manager by Warren Singer.
  • 63 Real-life responses: surviving slow times by Warren Singer.
  • 64 Creating Intelligent Content with Lightweight DITA by Carlos Evia by Michael Hopwood.
  • 65 Synonyms by Jean Rollinson.
  • 66 A day in the life of a technical author and trainer by Georgie Page.
• Autumn 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Professionalism and ethics by David Farbey .
  • 8 ISTC survey 2019 by Alison Peck.
  • 11 Colour is at the core of accessibility by Carrie Cousins.
  • 14 eLearning: capturing your audience by Helen Hill.
  • 18 Working together with content and design by Nithya Krishnan.
  • 22 Structure and semantics for context by Maxwell Hoffmann.
  • 26 I’m just a technical writer. Or am I? by Ant Davey.
  • 28 Is ours even a profession anymore? by Derek Cooper.
  • 31 Information 4.0 tools – comments by Neil Perlin.
  • 34 Grid-based layout and refined typography by Yateendra Joshi.
  • 38 PerfectIt 4 – product review by Alison Peck.
  • 41 Back to school: tips and tricks for authors! by Bernard Aschwanden.
  • 46 Arrays, arrays and more arrays: part 4 by Mike Mee.
  • 50 Real-life dilemmas: surviving slow times by Warren Singer.
  • 51 Real-life responses: changing developer mindsets by Warren Singer.
  • 52 Using CSS variables in MadCap Flare 2019 by Matthew Ellison.
  • 54 How to Write Effective Business English by Fiona Talbot by Linda Robins.
  • 55 What is content design? by Robert Scott-Norton.
  • 56 A day in the life of a content designer by Sarah Thomson.
  • 58 Disappeared words by Jean Rollinson.
• Summer 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Did you know? by Katherine Judge.
  • 8 The CPD paradox by David Farbey.
  • 10 Vote for your favourite Communicator article 2019 by Katherine Judge.
  • 13 Is my documentation any good? by Holli Hamilton.
  • 16 Write great technical documentation by Alexandra Gifuni.
  • 18 The value of a polymath communicator by Alisa Bonsignore.
  • 23 Information development and ISO 27001 by Sean Power.
  • 26 Open source and docs: do they mix? by Ben Mansheim.
  • 30 Wellbeing: here to stay? by Nissa Dann.
  • 32 Writing content in an agile world by Sarah Thomson.
  • 35 SUI: revolutionising graphic effects by Anton Bollen.
  • 40 Collaboration: the future of content by Maxwell Hoffmann.
  • 43 Information 4.0 tools – a first cut by Neil Perlin.
  • 48 How I learnt to be a polymath by Tony Graver.
  • 52 Holistic translation planning by Nancy Pollini.
  • 54 Video game strategy author by Andrew Mills.
  • 58 Arrays, arrays and more arrays: part 3 by Mike Mee.
  • 59 Signs, Genres and Communities in Technical Communication by M. Jimmie Killingworth and Michael K Gilbertson by Warren Singer.
  • 60 Real-life dilemmas: changing developer mindsets by Warren Singer.
  • 61 Real-life responses: going freelance by Warren Singer.
  • 62 STE is good English by Mike Unwalla.
  • 63 Unlock the business value of your content by Bernard Aschwanden.
  • 64 Working with Micro Content in MadCap Flare 2019 by Matthew Ellison.
  • 66 Acronym/abbreviation confusion by Jean Rollinson.
• Spring 2019
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 UK Technical Communication Awards 2019 by Paul Ballard.
  • 8 Improving the ISTC website by Tony Dzumaga.
  • 9 TCUK 2019 news by Derek Cooper.
  • 10 Meeting the challenge of Omnichannel by Rahel Bailie.
  • 12 Creating dyslexia-friendly documents by Robert Pallant.
  • 14 Are the bots taking over user assistance? by Toni Ressaire.
  • 20 Can your bot chat in another language? by Arle Lommel.
  • 22 Before #MeToo by Lois Wakeman.
  • 24 The successful fraud by Chris Hester.
  • 27 Arrays, arrays and more arrays: part 2 by Mike Mee.
  • 30 Captivating content for the digital era by Andrew Mills.
  • 36 Who is Jack Smith? by Jack Smith.
  • 38 Software analysis of controlled English by Mike Unwalla.
  • 40 Template level paragraph setup by Bernard Aschwanden.
  • 42 Working more efficiently with MadCap Flare by Matthew Ellison.
  • 44 Real-life dilemmas: going freelancing by Warren Singer.
  • 45 Real-life responses: recruiting for soft skills by Warren Singer.
  • 46 The Essentials of Technical Communication by Elizabeth Tebeaux and Sam Dragga by John Revington.
  • 48 Write On! by Martin Gurdon by Helen Harbord.
  • 49 More on American English by Jean Rollinson.
  • 50 A day in the life of a technical communicator by Nissa Dann.
• Winter 2018
  • 4 From the editor by Katherine Judge.
  • 5 ISTC launches new edition by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 UK Technical Communication awards 2018 by Katherine Judge.
  • 8 Mike Austin Award 2018: Linda Robins by Linda Robins.
  • 8 Cake to celebrate! by Katherine Judge.
  • 10 Horace Hockley Award 2018: Toni Byrd-Ressaire by Toni Ressaire.
  • 12 Zylinc wins a UK TC Award by Morten Müller.
  • 14 Raymarine wins a UK TC Award 2018 by Andy Wilman.
  • 16 dunnhumby win UK TC Award by Rachel Johnston.
  • 18 Hoare Lea’s podcast wins a UK TC Award by Nissa Dann.
  • 19 Increasing user assistance visibility by Karla Reis.
  • 22 Pursuits of the unsuspecting Polymath by Lindsey Thomas.
  • 24 TCUK 2018: a CPD reflective record by Mike Unwalla.
  • 28 Your turn to shine by Karen Mardahl.
  • 30 So what do you do? by Helen Harbord.
  • 32 “RoboCop” and “HLMT” redux? by Neil Perlin.
  • 35 Accessibility in online documentation by Joanna Suau.
  • 40 Review of Adobe RoboHelp 2019 by Matthew Ellison.
  • 44 Plunging into the waters of UX by Maja Engel.
  • 48 Information Design Summer School 2018 by Alison Peck.
  • 50 The great STE myth by Michael Bergstrom.
  • 54 Arrays, arrays and more arrays: part 1 by Mike Mee.
  • 58 Customising your first hybrid mobile app by Phil Lane.
  • 60 Real-life dilemmas: recruiting for soft skills by Warren Singer.
  • 61 Real-life responses: the gender pay gap by Warren Singer.
  • 62 Using MadCap Central for SME reviews by Matthew Ellison.
  • 63 Some limits of controlled English by Mike Unwalla.
  • 64 Creating engaging content using rich media by Bharat Prakash.
  • 65 Information Security Management Principles by Andy Taylor (editor), David Alexander, Amanda Finch and David Sutton by Andrew Peck.
  • 66 The Americanisation of the English Language by Paul Baker.
• Autumn 2018 special supplement
  • 2 From the editor by Katherine Judge.
  • 2 Supplements over the years by Katherine Judge.
  • 4 Word processing through the ages by Neil Perlin.
  • 8 What was it like in the old days Dad? by Tony Eyre.
  • 11 Why the skill of writing well matters by Rachel Potts.
  • 14 50 years of Communicator by Katherine Judge.
  • 18 Hand-drawn technical illustrations by Douglas Newton.
  • 19 Unprecedented changes in technology by Kevin Jeffery.
  • 22 Same wine, different label? by Ellis Pratt.
  • 24 From hardcopy to modem to the cloud by Warren Singer.
  • 25 Working without a spell checker by Carol Leahy.
  • 26 Macros: a brief history of time (saving) by Mike Mee.
  • 28 25 years of online help by Matthew Ellison.
  • 29 As time goes by by Linda Robins.
  • 30 Creating brochures in WordPerfect by Jean Rollinson.
  • 31 Cut and paste with scissors and glue by Lois Wakeman.
• Autumn 2018
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 8 Improving engagement with CPD by David Farbey.
  • 9 Don’t forget to claim your tax-deductible fees by Peter Fountain.
  • 10 Continous Professional Development, at last … by Peter Fountain.
  • 12 Broaden your audience with accessibility by Aedín Collins.
  • 14 Content usability scorecard framework by Savitha Nayak.
  • 18 Scalable solutions for augmented reality by Johannes Görz.
  • 21 Stairway to the future by Thomas Schubert.
  • 22 Managing terminology with term checker by Jake Cahill.
  • 24 Getting the most out of training in 1993 by Matthew Ellison.
  • 26 Creating user forms: part 4 by Mike Mee.
  • 28 Build your first hybrid mobile app by Phil Lane.
  • 30 Typical guidelines for controlled English by Mike Unwalla.
  • 32 Switching to Side Navigation in Flare 2018 by Matthew Ellison.
  • 35 Book review reflections by Linda Robins.
  • 36 Current Practices and Trends in Technical and Professional Communication. Edited by Stephen Crabbe. by Alison Reeves.
  • 38 Who/that and other annoyances by Jean Rollinson.
• Summer 2018
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 Join us for TCUK 2018 by Derek Cooper.
  • 8 UK Technical Communication Awards 2018 by Paul Ballard.
  • 10 Vote for your favourite Communicator article 2018 by Katherine Judge.
  • 12 Open Standards by Tom Dumic.
  • 14 Information 4.0: technologies and issues by Neil Perlin.
  • 18 Seven tips towards effective researching by Savitha Nayak.
  • 21 Technical author or communicator? by Nissa Dann.
  • 22 How I fought the elements and lost / contracting in 1988 by Nick Robson.
  • 25 What does the future hold? by Ellis Pratt.
  • 28 Service 4.0 and restful sleep by Michael Bos.
  • 30 Creating user forms: part 3 by Mike Mee.
  • 34 Options for mobile publishing by Phil Lane.
  • 36 Single sourcing through the use of conditional tags by Bharat Prakash.
  • 37 Plain English is good but is not always sufficient by Mike Unwalla.
  • 38 Real-life dilemmas: the gender pay-gap by Warren Singer.
  • 39 Real-life responses: the apprentices by Warren Singer.
  • 40 Emulating the new MadCap help layout by Matthew Ellison.
  • 42 Formal language by Jean Rollinson.
  • 44 My way of working by CJ Walker.
  • 46 Technical Writing Process: The simple five step process that anyone can use to create technical documents such as user guides, manuals and procedures. By Kieran Morgan. by Marjorie Jones.
• Spring 2018
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 Online groups by Robert Scott-Norton.
  • 10 Plain language approaches and examples by Frances Gordon.
  • 14 Guidelines for eLearning localisation by Paul Ballard.
  • 18 Design visuals using Gestalt principles by Geetha Haridas.
  • 22 Punctuation for professionals by Brian Lanigan.
  • 25 Miele puts its trust in SCHEMA by Philipp Eng.
  • 28 Topic-based video by Eran (Yuri) Kolber.
  • 32 How MadCap Flare re-ignited my career by Daniel Ferguson.
  • 34 Creating user forms: part 2 by Mike Mee.
  • 38 Going mobile! by Phil Lane.
  • 40 Using Analyzer to streamline your Flare projects by Matthew Ellison.
  • 42 Managing information in a fast-paced environment by Bharat Prakash.
  • 43 The Product is Docs. Writing technical documentation in a product development group. By Christopher Gales and the Splunk Documentation Team by Linda Robins.
  • 44 Real-life dilemmas: the apprentices by Warren Singer.
  • 45 Real-life responses: culture conflict by Warren Singer.
  • 46 Gerunds: it’s all to do with behaviour by Luke Finley.
• Winter 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 UK Technical Communication Awards 2017 by Katherine Judge.
  • 10 UA Reloaded 17 app honoured at UKTC 2017 by Jody Byrne.
  • 11 Write2Users Conference 2017 by Louise Fahey.
  • 12 3di wins two UK TC Awards 2017 by Paul Ballard.
  • 14 Horace Hockley Award 2017: Karen Schriver by Karen Schriver.
  • 15 Mike Austin Award 2017: Paul Ballard by Paul Ballard.
  • 17 A day at TCUK 2017: conference convert by Sabrina Harris.
  • 20 Challenging our content comfort zone by Siobhán Ní Chatháin .
  • 22 Is Information 4.0 the future? by Neil Perlin.
  • 26 User vs loser documentation by Dirk Göhmann.
  • 31 Communications and user experience by Kristina Mausser.
  • 34 Does industry need better authors? by Tony Eyre.
  • 36 Adapting authoring tools and processes by Joanna Kusiak.
  • 40 SVG for multilingual procedural videos by Dave Gardiner.
  • 44 Creating user forms: part 1 by Mike Mee.
  • 47 ST4: improve your content by Phil Lane.
  • 50 Tips for improving your users’ search results by Matthew Ellison.
  • 52 Boost productivity to improve content quality by Bharat Prakash.
  • 53 Controlled English: what is it about? by Mike Unwalla.
  • 54 Real-life dilemmas: culture conflict by Warren Singer.
  • 55 Real-life responses: attention to detail by Warren Singer.
  • 56 Making a dash for it by Jean Rollinson.
  • 58 Rhetorica: A toolkit of 21 everyday writing techniques by Scott Keyser by Marjorie Jones.
• Autumn 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 LavaCon Europe conference 2017 by CJ Walker.
  • 8 The soap! conference in Kraków 2017 by Karen Mardahl.
  • 10 Harrogate hosts European User Assistance by Don Barwick.
  • 12 Estimating documentation projects by Geetha Haridas.
  • 15 Chatbots for technical documentation by Alex Masycheff.
  • 18 Multilingual technologies by Libor Safar.
  • 22 Taking advantage of translation software by Jake Cahill.
  • 25 Publishing for print and web from ST4 by Phil Lane.
  • 28 Dynamic images in work instructions by Carl Johnson.
  • 30 Podcasts on technical communication by Ellis Pratt.
  • 32 Marcomm and techcomm integration by Noz Urbina.
  • 36 Communicator: the editing process by Katherine Judge.
  • 40 Master Page and Skin Components for TopNav by Matthew Ellison.
  • 42 Real-life dilemmas: attention to detail by Warren Singer.
  • 43 Real-life responses: project out of control by Warren Singer.
  • 44 Arabic content in Adobe InDesign by Jake Cahill.
  • 45 How should we use ‘new’ words? by Jean Rollinson.
  • 46 A typically untypical day by Catherine Cotter.
• Summer 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 FTI conference 29-30 March 2017, Göteborg, Sweden by Maartje Tel.
  • 8 MadWorld conference, 2-5 April 2017 by Mike Kelley.
  • 10 Snapshot of the ISTC Survey 2017 by Alison Peck.
  • 12 A marathon or a sprint? by Andy Healey.
  • 16 From tech writing to UX-based UI design by Maja Engel.
  • 20 Paperweight or conversation by Chris Hester.
  • 22 Introduction to a consultancy model by Erika Norton.
  • 26 Industrial revolution in Fleet Street by Hugh Dawson.
  • 30 Creating compliant manuals for the EU by Ferry Vermeulen.
  • 33 A checklist for translation projects by Maxwell Hoffmann.
  • 36 The art of process narrative by Carmel Murphy.
  • 40 Contextualisation and molecular content by Andy McDonald.
  • 45 Paligo: structured content made easy? by Craig Wright.
  • 48 ST4: create and organise content by Phil Lane.
  • 52 Using the Quick Access Toolbar by Mike Mee.
  • 54 Translating InDesign content by Jake Cahill.
  • 55 Avoiding errors in lists and series by John Prendergast.
  • 58 Including videos in Flare’s HTML5 output by Matthew Ellison.
  • 60 Real-life dilemmas: project out of control by Warren Singer.
  • 61 Real-life responses: Yes, I can do that! by Warren Singer.
  • 62 Modern Technical Writing by Andrew Etter by Marjorie Jones.
• Spring 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Membership Group: the benefits of membership by Linda Robins.
  • 8 The ‘right to disconnect’ from work by Christopher Wright.
  • 11 What size are my shoes? by Tony Graver.
  • 14 The death of sub-editing by Margaret Ashworth.
  • 18 Becoming a document engineer by Marjorie Jones.
  • 23 Solving the content paradox: less is more by Bernard Aschwanden.
  • 28 Branching out into content strategy by Cristina Belli.
  • 31 Welcome to MadCap Central by Neil Perlin.
  • 34 MadCap Flare to Zendesk by Craig Wright.
  • 37 Optimising your VBA code by Mike Mee.
  • 40 The growth of DITA in the UK by Keith Schengili-Roberts.
  • 42 ST4 compelling alternative to DITA by Phil Lane.
  • 46 Count on it by Tom Briggs.
  • 48 Flow-motion: OBASHI and digital flow by Fergus Cloughley.
  • 52 Understanding keyframes in MadCap Mimic 8 by Matthew Ellison.
  • 54 Real-life dilemmas: Yes, I can do that! by Warren Singer.
  • 55 Real-life responses: what makes a good manager? by Warren Singer.
  • 56 Find me a match by Jake Cahill.
  • 57 The Language of Technical Communication by Ray Gallon by Helen Harbord.
  • 58 Continuous tense by Jean Rollinson.
• Winter 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Horace Hockley Award 2016: Peter Anghelides by Peter Anghelides.
  • 8 UK Technical Communication Awards 2016 by Galyna Key.
  • 10 Best Procedural Communication by Rob Woodgate.
  • 11 Best Conceptual Communication by Jagvir Brar.
  • 12 What’s happening with International? by CJ Walker.
  • 14 Write the Docs Prague 2016 by Karen Mardahl.
  • 15 Technical Communication UK 2016: Merrily on my way to becoming an expert! by Katrina Butler.
  • 18 Eliminating support tickets by Simon Anstey.
  • 21 Aligning academic and work practices by Meredith Singleton.
  • 26 Doc-To-Help. Strengthening the connection by Sabine Kamprowski.
  • 28 Instructional design and eLearning by Sally Haywood.
  • 32 Information Design summer school by Ann Sharman.
  • 35 Which working style is right for me? by Glyn Turk.
  • 38 Why medtech needs techcomm expertise by Siobhán Ní Chatháin .
  • 42 An introduction to nanotechnology by Warren Singer.
  • 49 jQuery plugins for enhancing web content by Scott DeLoach.
  • 52 Backspace to the future by Raymond Gillespie.
  • 55 Document content and manipulation by Mike Mee.
  • 58 Alphabetical by Michael Rosen by Jean Rollinson.
  • 59 Scripting in Adobe InDesign by Jake Cahill.
  • 60 Writing (and living?) in the present tense by Tina Hoffmann.
  • 62 Real-life dilemmas: what makes a good manager? by Warren Singer.
  • 63 Real-life responses: career choices by Warren Singer.
  • 64 Customised re-use in MadCap Flare by Matthew Ellison.
  • 65 MadCap Flare 12 Developer’s Guide by Scott DeLoach by Jack DeLand.
  • 66 Stocking fillers by Jean Rollinson.
• Autumn 2016 special supplement
  • 2 From the editor by Katherine Judge.
  • 3 Bringing science to life by Julian Highfield.
  • 4 Inspirational scientific communication by Alison Peck.
  • 5 Engaging the public by Tim Clabon.
  • 8 Questions and answers with a science illustrator by Tony De Saulles.
  • 12 Science is ageless by Tom Briggs.
  • 14 What does Outreach mean to the Science Museum? by Kenny Webster.
  • 16 Dissections in At-Bristol Science Centre by Alice Barber.
  • 19 Sentiments, surnames and so long EU by Julian Stander.
• Autumn 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 8 Online groups by Robert Scott-Norton.
  • 10 Membership Group: behind the scenes by Linda Robins.
  • 12 About the Mentoring Scheme by David Farbey.
  • 14 MadWorld 2016: He said, She said by Nita Beck.
  • 16 soap! 2016: Why soap! rocks? by Alicja Musical.
  • 17 LavaCon Europe Conference 2016 by Ellis Pratt.
  • 18 UA Europe conference 2016 by Pawel Kowaluk.
  • 19 Communicator wins an APEX 2016 Grand Award! by Katherine Judge.
  • 22 Prioritising your workload by Christopher Wright.
  • 24 Top 10 proofreading tips by John Espirian.
  • 26 Female practitioners: a qualitative study by Emily January Petersen.
  • 31 Creating compliant manuals for the US by Ferry Vermeulen.
  • 36 How to write a winning proposal by Alison Reeves.
  • 38 Innovating techcomm education by Siobhán Ní Chatháin .
  • 42 Implementing Swagger with API docs by Tom Johnson.
  • 48 Procedures and functions by Mike Mee.
  • 52 Evolving language by Jean Rollinson.
  • 54 Real-life dilemmas: career progression by Warren Singer.
  • 55 Real-life responses: facts and figures by Warren Singer.
  • 56 Assigning keyboard shortcuts in MadCap Flare by Matthew Ellison.
  • 57 Writing for Science Journals: Tips, Tricks and a Learning Plan by Geoff Hart by Jean Rollinson.
  • 58 Elaina Crehan describes her role as a scientific writer by Elaina Crehan.
• Summer 2016
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Alison Peck.
  • 8 ISTC Community by Carol Leahy.
  • 10 Could you win an award? by Galyna Key.
  • 11 Online groups by Robert Scott-Norton.
  • 12 FTI conference 2016: some reflections by Emma Bayne.
  • 14 Explosions, code breaking and more by Katherine Judge.
  • 15 Will you join us for TCUK 2016 by Derek Cooper.
  • 16 Exploring possibilities using Flare 12 by Homer Christensen.
  • 20 Budget, business case and beyond by Rachel Johnston.
  • 23 Seeing a new bigger picture? by Fergus Cloughley.
  • 28 Become more productive and motivated by Mattias Sander.
  • 33 Is your job affecting your health? by Craig Wright.
  • 36 Is your translated data secure? by Sean Marlow.
  • 40 How mobile is changing our industry by Neil Perlin.
  • 45 Creative DITA and specific requirements by Joanna Kusiak.
  • 48 Communication – naturally by Tim Clabon.
  • 52 Creating VBA loops: part 2 by Mike Mee.
  • 56 Responsive Layout in Flare 12 by Matthew Ellison.
  • 58 Real-life dilemmas: facts and figures by Warren Singer.
  • 59 Real-life responses: getting paid by Warren Singer.
  • 60 New Hart’s Rules – The Oxford Style Guide. Editor in Chief: Anne Waddingham by Alison Reeves.
  • 61 Singular and plural revisited by Jean Rollinson.
  • 62 Robert Scott-Norton describes his day… by Robert Scott-Norton.
• Spring 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Online groups by Robert Scott-Norton.
  • 8 Horace Hockley Award 2015: Dr Hans van der Meij by Hans van der Meij.
  • 10 The twisted German cast on by Darren Mitcham.
  • 12 Tekom 2015 by Claire Parry.
  • 13 Seven things we can learn from testing by Raymond Gillespie.
  • 16 Future-proofing your documentation by Geetha Haridas.
  • 22 Agile content development in practice by Nils Bier.
  • 26 Observations of a newcomer by Louise Fahey.
  • 29 Amplifying content with augmented reality by Farhad Patel.
  • 34 Creating VBA loops: part 1 by Mike Mee.
  • 37 Green Technology by Tim Clabon.
  • 44 Take off your red hat, put on your writer’s cap by Tina Hoffmann.
  • 45 Ground rules for graphics in 2005 by Nick Robson.
  • 46 Mike Mee describes what he does for a living by Mike Mee.
  • 48 Working with tables in MadCap Flare by Matthew Ellison.
  • 50 More dynamic more personalised by Manminder Singh.
  • 51 What’s in a name? by Jean Rollinson.
  • 52 Real-life dilemmas: getting paid by Warren Singer.
  • 53 Real-life responses: constructive feedback by Warren Singer.
  • 54 The Other Kind of Funnies: Comics in Technical Communication by Han Yu by Stephen Crabbe.
• Winter 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Mike Austin Award 2015: Theresa Cameron by Theresa Cameron.
  • 8 IoIC Award of Excellence 2015 by Katherine Judge.
  • 10 Online groups by Robert Scott-Norton.
  • 12 soap! 2015. The soap! conference: making a clean start by Rahel Bailie.
  • 14 UK Technical Communication Awards 2015 by Galyna Key.
  • 15 Best use of video, interaction and multi-media by Gary Appleton.
  • 16 3di team proud triple winners of UK TC Awards by Paul Ballard.
  • 18 Best Procedural Communication by Susanne Dahlén.
  • 19 Technical Communication UK 2015: learning more by Tina Hoffmann.
  • 22 Grumpy old technical author by Damien Braniff.
  • 26 The world of analytical engineering by Aaron Bridgman.
  • 29 Localisation and website design by Stephen Crabbe.
  • 32 The technical in technical communication by Warren Singer.
  • 34 An introduction to networks by Warren Singer.
  • 40 Text simplification for shipping procedures by Mike Unwalla.
  • 42 Mediating towards agreement and closure by John Crawley.
  • 46 Checking VBA variable contents by Mike Mee.
  • 49 Using MadCap Contributor in your review workflow by Matthew Ellison.
  • 50 Real-life dilemmas: starting out by Warren Singer.
  • 51 Real-life responses: constructive feedback by Warren Singer.
  • 52 How to Get Started as a Technical Writer by James Gill by Charlotte Chaussen.
  • 53 TLAs; or sometimes FLAs — what do you do? by Jean Rollinson.
  • 54 Brian Lanigan describes his day… by Brian Lanigan.
• Autumn 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 8 Online groups by Robert Scott-Norton.
  • 10 From newbie to retiree by Iain Wright.
  • 12 TCeurope Award 2015: Building tech comms training from scratch by Tytti Suojanen.
  • 14 TCeurope Colloquium 2015: Technical communicator in the European capital by Edward King.
  • 15 Localization World Berlin 2015 by Katie Botkin.
  • 16 UA Europe 2015 comes to Southampton by Don Barwick.
  • 18 Studying in the virtual classroom by Louise Fahey.
  • 21 Five benefits of gaming for businesses by Kayleigh Tanner.
  • 26 Perfect your editing with PerfectIt by Alison Reeves.
  • 28 Working remotely by Warren Singer.
  • 32 Who is a better communicator? by Carol Leahy.
  • 35 Can we quit QWERTY? by Ellis Pratt.
  • 38 Where DITA enhancements come from by Brian Lanigan.
  • 42 A company-wide semantic network by Frank Zscheile.
  • 44 Variables and screen output/input by Mike Mee.
  • 48 Review of Adobe RoboHelp 2015 release by Matthew Ellison.
  • 51 The tools of choice by Michael Gregson.
  • 56 An introduction to robotics by Wael Elazab.
  • 60 Introducing the Top Navigation skin by Matthew Ellison.
  • 61 Persuasive Copywriting: Using Psychology to Influence, Engage and Sell by Andy Maslen by Andrew Peck.
  • 62 Real-life dilemmas: constructive feedback by Warren Singer.
  • 63 Real-life responses: when are you too old to work? by Warren Singer.
  • 64 How far should we go? by Jean Rollinson.
  • 65 Teleworking in 1994 by Iain Wright.
  • 66 Fiona Heathcote describes her day… by Fiona Heathcote.
• Summer 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Online groups by Robert Scott-Norton.
  • 8 Mad about MadWorld by Pam Coca.
  • 10 It’s time to bust some myths about CPD by David Farbey.
  • 12 Continuous Professional Development, at last… by Peter Fountain.
  • 14 How do you design for findability? by Jonatan Lundin.
  • 18 FAQs for reviewers of manuals by Steve Thompson.
  • 20 Enhancing Word with VBA macros by Mike Mee.
  • 24 Embracing topic-based authoring by Maxwell Hoffmann.
  • 28 How to create personalised learning by Kayleigh Tanner.
  • 31 The power of two! by Michael Gregson.
  • 34 What’s the matter with a metaphor? by Fiona Heathcote.
  • 38 Accessibility of SVG hypergraphics by Dave Gardiner.
  • 42 Engaging with customers: part 3 by Fiona Tayler.
  • 44 The future of virtual reality by Tim Luft.
  • 46 Success with desktop publishing by Kavita Kovvali.
  • 51 Second-order reflection by Andrew Peck.
  • 52 Review styles in MadCap Flare by Marjorie Jones.
  • 54 Real-life dilemmas: when are you too old to work by Warren Singer.
  • 55 Real-life responses: become a whistleblower? by Warren Singer.
  • 56 Every Page is Page One by Mark Baker by Damien Braniff.
  • 57 Prescriptive vs descriptive grammarians by Jean Rollinson.
  • 58 Ant Davey describes a typically untypical day by Ant Davey.
• Spring 2015 special supplement
  • 3 From the editor by Katherine Judge.
  • 4 The value of technical communication by Alison Peck.
  • 5 Helping organisations grow by Rachel Potts.
  • 8 The need for speed by Carol Leahy.
  • 10 The value of dedicated technical communicators by Malcolm Wallace.
  • 12 Less time, less text by Maxwell Hoffmann.
• Spring 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 8 Online groups by Robert Scott-Norton.
  • 9 Attending tcworld 2014 in Stuttgart, Germany by Edward King.
  • 10 Still getting things done by Karen Mardahl.
  • 12 Writing in agile environments by Andrew Westfold.
  • 16 Engaging with customers: part 2 by Fiona Tayler.
  • 20 Virtual user engagement by Toni Ressaire.
  • 24 Virtual reality in games by Keith Judge.
  • 25 Communicating with a global team by Geetha Haridas.
  • 28 Flare 11: reinventing the industry, again by Patrick Calnan.
  • 32 Creating videos: tips and tricks by Ellis Pratt.
  • 35 Technical communicators and throwers by Claire Wood.
  • 38 Visualising online help topics by Dave Gardiner.
  • 42 Taming the information scavenger hunt by Cheryl Landes.
  • 45 Learning while doing: training review by Jenni Ajderian.
  • 48 The new vital statistic! by Michael Gregson.
  • 52 Scapple: making notes by Linda Robins.
  • 55 New perspectives for software help by Jochen Marczinzik.
  • 58 Real-life dilemmas: become a whistleblower? by Warren Singer.
  • 59 Real-life responses: how long should you wait? by Warren Singer.
  • 60 Commenting your Work in MadCap Flare by Marjorie Jones.
  • 62 Staying healthy by Andrew Peck.
  • 63 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 64 Knowledge Management in Healthcare edited by Lorri Zipperer by Gavin Ireland.
  • 65 Are we getting lazy by Jean Rollinson.
  • 66 Carol Leahy’s exciting day writing API documentation by Carol Leahy.
• Winter 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Horace Hockley Award 2014: Rob Waller by Rob Waller.
  • 8 Online groups by Mike Unwalla.
  • 10 UK Technical Communication Awards 2014 by Galyna Key.
  • 11 BIOVIA wins UK Technical Communication Awards by Ruth Howard.
  • 12 Localisation Guide secures UKTC Award 2014 by Jennifer O Neill.
  • 13 Sky IQ wins best use of digital technology award by Mercedes Clark-Smith.
  • 14 What’s happening to the ISTC’s marketing? by Ellis Pratt.
  • 15 What do I need to do about my CPD? by David Farbey.
  • 16 Marketing TCUK 2014 Conference by Vee Modha.
  • 18 Technical Communication UK 2014: To tweet or not to tweet by Carol Leahy.
  • 21 Interactive hypergraphics design by Dave Gardiner.
  • 25 Beyond PDF: move to smaller screens by Maxwell Hoffmann.
  • 30 Video for technical communicators by Matthew Pierce.
  • 32 What you’re missing about mobile by Rachel Johnston.
  • 35 The value of entrenchment by Jamie Measures.
  • 38 Engaging with customers by Fiona Tayler.
  • 40 The chemist: an unexpected journey by Robert Pallant.
  • 42 Reluctant user’s guide to social media by Theresa Cameron.
  • 46 Seen to be Lean? by Michael Gregson.
  • 51 Learning DITA in three easy steps by Adam Sanyo.
  • 54 SCENARI publishing chains by Julien Robert.
  • 58 The MadCap column: Importing Microsoft Word into Flare by Matthew Ellison.
  • 60 The myth of intuition by Andrew Peck.
  • 61 The Adobe technical communication Colum(n): RoboHelp’s DUCC by Colum McAndrew.
  • 62 Real-life dilemmas: how long should you wait? by Warren Singer.
  • 63 Real-life responses: progression to management by Warren Singer.
  • 64 Legal Issues in Global Contexts, Perspectives on Technical Communication in an International Age edited by Kirk St.Amant and Martine Courant Rife by Warren Singer.
  • 65 A common language by Jean Rollinson.
  • 66 Ginny Critcher explains why no two days are the same by Ginny Critcher.
• Autumn 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 And the winner is… by Katherine Judge.
  • 8 Online groups by Mike Unwalla.
  • 9 A learning journey by Alison Peck.
  • 10 UA Europe 2014: Trending in Kraków by Galyna Key.
  • 11 soap! 2014 by Agnieszka Tkaczyk.
  • 12 Localization World Dublin 2014 by Katie Botkin.
  • 13 Congility 2014: serendipity? by Ant Davey.
  • 14 BOTI by Emma Bayne.
  • 16 Where are the technical communicators? by Ellis Pratt.
  • 18 The e-book explosion by Toni Ressaire.
  • 22 Roughing it out with reviewers by Geetha Haridas.
  • 24 The ever-changing face of content by Louise Law.
  • 27 A hybrid approach to XML conversion by Maxwell Hoffmann.
  • 32 Laying the foundations for change by Andrew Joly.
  • 35 Breaking into technical marketing by Cheryl Landes.
  • 38 Advancing technical communication by Michelle Despres.
  • 42 Training in verbal skills by Jean-Paul Bardez.
  • 44 Facilitate towards agreement by John Crawley.
  • 48 A tool that even your developers will use by Raymond Gillespie.
  • 52 Scroll add-ons for Confluence by Nils Bier.
  • 56 SideKick: every author’s assistant by Carsten Regehly.
  • 59 The MadCap column by Matthew Ellison.
  • 60 Real-life dilemmas: Tim by Warren Singer.
  • 61 Real-life responses: Maria by Warren Singer.
  • 62 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 63 Shall and will: is it worth preserving the distinction? by Jean Rollinson.
  • 64 Crystal clear – books by David Crystal by Andrew Peck.
  • 66 Back to school by Andrew Peck.
• Summer 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Community matters – part 2 by Andrew Marlow.
  • 12 FTI conference celebrated 50 years by Emma Bayne.
  • 14 A room with a view… on the world! by Marie Flacassier.
  • 15 Core concepts, trends focus of STC InterChange by Cheryl Landes.
  • 16 Write the Docs EU by Jessica Rose.
  • 17 Learning rocks! by Pam Coca.
  • 18 TCeurope Colloquium 2014 Our Core Skills by Jennifer O Neill.
  • 19 Swedish technical communication – TIC by Emma Bayne.
  • 22 Information design for documentation by Geetha Haridas.
  • 25 Surviving accelerating change by Noz Urbina.
  • 30 Marketing skills workshop by Jean Rollinson.
  • 33 Help reading the mediation map… by John Crawley.
  • 36 Localising for Brazil, a nation on the rise by Louise Law.
  • 40 Refocusing on the customer by Michelle Despres.
  • 43 Overcoming the ‘fear factor’ by Maxwell Hoffmann.
  • 48 The rise of multi-device learning by Imogen Casebourne.
  • 52 Responsive design by Neil Perlin.
  • 55 Abbreviations by Jean Rollinson.
  • 56 Real-life dilemmas by Warren Singer.
  • 57 Real-life responses by Warren Singer.
  • 58 The MadCap column by Matthew Ellison.
  • 59 Life, death and the user experience by Andrew Peck.
  • 60 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 61 The Content Twins by Cherryleaf by Pam Coca.
  • 62 Helen Harbord describes her new venture by Helen Harbord.
• Spring 2014 special supplement
  • 3 From the editor by Katherine Judge.
  • 4 Expert project management is paramount by Helen Eckersley.
  • 8 Breaking the barriers of multilingual social media by Chetan Khushal.
  • 12 Localisation will help you export and grow by Paul Ballard.
  • 16 Translation decisions now depend on brand impact by Louise Law.
  • 19 Built on air? Built on a rock! by James Valentine.
  • 22 Reducing localisation costs via FrameMaker 12 by Maxwell Hoffmann.
• Spring 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Community matters – part 1 by Andrew Marlow.
  • 12 IEC 1906 Award by Richard Hodgkinson.
  • 14 The landscape changes…again by Neil Perlin.
  • 18 Best practices for screen video by Matthew Pierce.
  • 21 Creating narrated videos for software by Martin Block.
  • 24 Scientific writing by John Blackwell.
  • 27 Remember your roots by Carol Leahy.
  • 29 Seconds out…sprint one by Mike Robinson.
  • 33 Ten reasons to love Flare 10 by Paul Pehrson.
  • 36 Dr.Explain 4.10 review by Colum McAndrew.
  • 40 Review of Adobe RoboHelp 11 by Matthew Ellison.
  • 44 Enhancing web output with jQuery by John Espirian.
  • 48 Developing a term checker by Mike Unwalla.
  • 50 Stress: the final frontier by Galyna Key.
  • 52 Transformation or leap of faith? by James Stevenson.
  • 55 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 56 Single-sourcing from MadCap Mimic by Matthew Ellison.
  • 58 Real-life dilemmas by Warren Singer.
  • 59 Real-life responses by Warren Singer.
  • 60 Baby see, baby do by Andrew Peck.
  • 61 Spot the errors: part 2 by Jean Rollinson.
  • 62 Content strategy. Connecting the dots between business, brand and benefits by Rahel Anne Bailie and Noz Urbina by Andrew Peck.
• Winter 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 Horace Hockley Award 2013: JoAnn Hackos by JoAnn Hackos.
  • 8 Online groups by Mike Unwalla.
  • 10 Mike Austin Award 2013: Tony Eyre and Nick Robson by Tony Eyre.
  • 11 UK Technical Communication Awards 2013 by Galyna Key.
  • 12 QAS cleans up at UKTC Awards by Andy White.
  • 13 Carol Colledge wins merit award by Carol Colledge.
  • 14 You say “tekom”, I say “tcworld” by Ellis Pratt.
  • 16 Technical Communication UK 2013: Three “Grand Days Out” in Bristol by Kai Weber.
  • 20 A concurrent engineering environment by Andrew Pickering.
  • 22 Digital accessibility by Léonie Watson.
  • 26 How we made our skills go further by Marilyn Heron.
  • 28 Mobile devices and documentation by Jean-Paul Bardez.
  • 30 A brave new (DITA) world by Andrew Westfold.
  • 33 Do you know exactly what you know? by Gavin Ireland.
  • 36 Communicating with farmers by Louise Manning.
  • 39 Challenges in multichannel publishing by Neil Perlin.
  • 42 Reaching out by Denise Marshall.
  • 44 Writing in Energy and Resources by Robert Illes.
  • 48 Review of MadCap Lingo Version 8 by Peter Argondizzo.
  • 50 Tenants of the DSDM framework… by Keith Richards.
  • 54 Real-life dilemmas by Warren Singer.
  • 55 Flare’s HTML5 output by Matthew Ellison.
  • 57 Marking your territory by Andrew Peck.
  • 58 The DITA Man by Cherryleaf by Pam Coca.
  • 59 Spot the errors by Jean Rollinson.
  • 60 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 61 Sophie Watson describes a day working with standards by Sophie Watson.
• Autumn 2013
  • 4 From the editor by Katherine Judge.
  • 5 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 9 Congility – a vendor’s perspective by Peter Li.
  • 10 TCeurope Colloquium 2013: Technical Communication in Europe by Edward King.
  • 11 UA Europe 2013 by Alison Peck.
  • 13 3di acquires TIS client profile by 3di.
  • 14 Your professional development matters by Alison Peck.
  • 18 Choosing the right path by Tony Self.
  • 22 Communicating value: part 3 by Rachel Potts.
  • 26 eLearning: the promise and the pitfalls by Leah Guren.
  • 29 A new tool in technical communication by Diego Schiavon.
  • 32 How work gets done by Malcolm Cawood.
  • 35 Help blends community and security by Derek Warren.
  • 38 Elusive English by Theresa Cameron.
  • 42 How things were by Richard Truscott.
  • 46 Time to manage projects dynamically!! by Keith Richards.
  • 50 Working as a freelancer by Warren Singer.
  • 54 Working from home by Various.
  • 58 Focus on MadCap Capture by Matthew Ellison.
  • 60 Real-life dilemmas by Warren Singer.
  • 62 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 63 Who’d be a Subject Matter Expert? by Andrew Peck.
  • 64 Online Education 2.0: Evolving, Adapting and Reinventing Online Technical Communication edited by Kelli Cargile Cook and Keith Grant-Davie by Alison Peck.
  • 65 Unnecessary words by Jean Rollinson.
  • 66 Adrian Morse describes a day at Picis by Adrian Morse.
• Summer 2013 special supplement
  • 2 From the editor by Katherine Judge.
  • 3 What’s all the fuss about? by Alison Peck.
  • 5 WordPress and accessible websites by Graham Armfield.
  • 8 BS 8878 and technical communication by Jonathan Hassell.
  • 14 Are my documents accessible? by Grant Broome.
• Summer 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 ISTC Community by Andrew Marlow.
  • 12 MadWorld 2013 – an event to remember by Pam Coca.
  • 14 GALA 2013: the future of localisation by Catherine Guinon.
  • 16 Developing a set of graphics standards by John Revington.
  • 20 Improving visuals for non-designers by Matthew Pierce.
  • 24 Docfacto improves software documentation by Rachel Potts.
  • 28 TechScribe STE Term Checker by Uwe Muegge.
  • 30 Learning from historical fighting manuals by Ellis Pratt.
  • 34 Permission to abstain from decisions! by John Burns.
  • 38 Generating modular documentation by Peter Nixon.
  • 42 ANSI Z535.6: new and improved part 2 by Mathew Kundinger.
  • 46 Translating online global communications by Louise Law.
  • 48 Introduction to RoboHelp 10 mobile by Neil Perlin.
  • 50 Hard, but not impossible by Jonathan Glassman.
  • 51 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 The MadCap Column by Matthew Ellison.
  • 54 The infinite monkeys approach by Andrew Peck.
  • 55 Contributions wanted for the Dilemmas column by Warren Singer.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 Negotiating Cultural Encounters: Narrating Intercultural Engineering and Technical Communication by Han Yu and Gerald Savage by Warren Singer.
  • 59 What should our job entail? by Jean Rollinson.
  • 60 Universal Principles of Design: 125 ways to enhance usability, influence, perception, increase appeal, make better design decisions, and teach through design by William Lidwell, Kritina Holden and Jill Butler by John Revington.
  • 62 Ashleen Premjit describes her career so far by Ashleen Premjit.
• Spring 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 How German is it? by Kai Weber.
  • 10 Online groups by Mike Unwalla.
  • 11 CPD: why bother? by Alison Peck.
  • 14 Beyond the comfort zone by Robert Scott-Norton.
  • 18 Please take your place in the queue! by John Burns.
  • 22 Optimising your display fonts by Ann Sharman.
  • 26 It’s a career, but not as we know it by Carol Leahy.
  • 28 Communicating value: part 2 by Rachel Potts.
  • 32 What do your users think? by Glynn Naughton.
  • 35 MadCap Flare 9 – ‘Something for everyone’ by Ed Marshall.
  • 39 Downsides of social media by Diego Schiavon.
  • 42 Recruiting the right technical communicator by Rowan Shaw.
  • 46 The HyperSTE framework by Brian Gajadhar.
  • 50 Volunteering helps technical communication by Claire Wood.
  • 54 Acrolinx 3.0 product review by Katherine Judge.
  • 56 Creating and testing symbols to ISO standards by Richard Hodgkinson.
  • 59 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 60 Real-life dilemmas by Warren Singer.
  • 61 The MadCap column by Adrian Morse.
  • 63 People of the .doc by Andrew Peck.
  • 64 Financial Times Guide to Business Writing by Ian Atkinson by Linda Robins.
  • 64 Writing that Works by Kenneth Roman and Joel Raphaelson by Linda Robins.
  • 65 Metaphors and similes by Jean Rollinson.
  • 66 John Kearney’s day by John Kearney.
• Winter 2012
  • 4 From the editor by Katherine Judge.
  • 5 Horace Hockley Award 2012: John Haynes by Paul Ballard.
  • 6 President’s view by Paul Ballard.
  • 7 Mike Austin Award 2012: Margaret Aldis by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Foglight Technical Communications wins an award by Dave Truman.
  • 11 UK Technical Communication Awards 2012 by Galyna Key.
  • 12 Area groups get going by Richard Truscott.
  • 14 Technical Communication UK 2012: Sweet or savoury? by Kai Weber.
  • 17 Capita’s software services by Sally Burgess.
  • 18 Co-operating freelances by Margaret Ranken.
  • 20 Getting on the wagon by Andrew Peck.
  • 22 Ottobock relies on SCHEMA by Arno Schmidt.
  • 24 Breaking into a speciality market: part 2 by Ed Marshall.
  • 30 User guides versus intuitive products by Andrew Marlow.
  • 33 Learning from Mark Twain by Stephen Crabbe.
  • 36 This project is big enough for both of us! by John Burns.
  • 39 Avoiding casualties in content delivery by Don Rasky.
  • 42 Choosing the right solution by Sandra Priestley.
  • 48 Improving emergency instructions by Irina Temnikova.
  • 54 Copyright law and technical communications by Warren Singer.
  • 58 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 59 WG 2 meets Hurricane Sandy by Richard Hodgkinson.
  • 60 The MadCap column by Neil Perlin.
  • 62 Real-life dilemmas by Warren Singer.
  • 64 HTML&CSS (design and build websites) by Jon Duckett by Pam Coca.
  • 65 Ambiguity by Jean Rollinson.
  • 66 Louise Law’s busy but productive day by Louise Law.
• Autumn 2012
  • 4 From the editor by Katherine Judge.
  • 5 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 Welocalize develops strategy for TripAdvisor by Louise Law.
  • 8 Online groups by Mike Unwalla.
  • 10 Moving forward: new ISTC website by Gordon McLean.
  • 12 Chips, corruption and confessions! by Colum McAndrew.
  • 14 Burning the stories at both ends? by John Burns.
  • 17 Review of Adobe RoboHelp 10 by Matthew Ellison.
  • 24 The Lean user manual? by Ellis Pratt.
  • 26 Hats off to user experience by Stuart Bender.
  • 30 Design decisions in scientific illustration by Russell Kightley.
  • 33 A quick guide to QR codes by Pam Coca.
  • 34 Developing a documentation strategy by Richard Truscott.
  • 36 Breaking into a speciality market: part 1 by Ed Marshall.
  • 40 Global authoring techniques by Lorcan Ryan.
  • 43 Digital asset management systems by Warren Singer.
  • 48 Does writing and translation save lives? by Louise Law.
  • 50 Why waste words? by Steve Thompson.
  • 51 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 The MadCap column by Matthew Ellison.
  • 53 Language by Jean Rollinson.
  • 54 Real-life dilemmas by Warren Singer.
  • 56 Brilliant InDesign CS5 by Steve Johnson by Alison Peck.
  • 56 Real World Adobe InDesign CS5 by Olav Martin Kvern, David Blatner and Bob Bringhurst by Alison Peck.
  • 58 The Lean Startup – How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries by Ellis Pratt.
  • 59 Five Steps to MadCap Flare – Update for Flare version 8 by Lorraine Kupka by Alison Turner.
  • 60 WG 2 meets on Jeju Island by Richard Hodgkinson.
  • 62 Patrick Hofmann’s iconic day by Patrick Hofmann.
• Summer 2012
  • 4 From the editor by Katherine Judge.
  • 5 Letters by Various.
  • 6 President’s view by Paul Ballard.
  • 7 Mentoring scheme for Junior members by Linda Robins.
  • 8 Online groups by Mike Unwalla.
  • 10 Professional Development and Recognition by Alison Peck.
  • 11 Latest in localisation trends at GALA 2012 by Laura Brandon.
  • 12 TCeurope Colloquiums 2012 in Portugal by Tom Dumic.
  • 14 Results of the 2012 survey by Emma Bayne.
  • 17 Communicating value: part 1 by Rachel Potts.
  • 20 Getting started with mobile learning by Imogen Casebourne.
  • 23 ANSI Z535.6: new and improved part 1 by Mathew Kundinger.
  • 26 Low-maintenance documentation techniques by Steve Thompson.
  • 28 Flex your new accessibility muscles by Karen Mardahl.
  • 31 Getting your stories straight! by John Burns.
  • 34 Camtasia for Mac 2 by Phil Stokes.
  • 38 Global linking for flexible pattern reuse by Owen Flatau.
  • 42 Indexing: an overview by Greg Turnbull.
  • 45 HelpServer 4.6 review by James Vanslette.
  • 48 Global diversity and localisation issues by Lorcan Ryan.
  • 52 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 53 Thinking of editing some work? by Jean Rollinson.
  • 54 Real-life dilemmas by Warren Singer.
  • 55 Just My Type – A book about fonts by Simon Garfield by Jean Rollinson.
  • 56 The MadCap column by Matthew Ellison.
  • 57 DITA Best Practices – A Roadmap for Writing, Editing, and Architecting in DITA by Laura Bellamy, Michelle Carey, and Jenifer Schlotfeldt by Kai Weber.
  • 58 Richard Hodgkinson looks at his “retirement” by Richard Hodgkinson.
• Spring 2012
  • 4 From the editor by Katherine Judge.
  • 5 Putting Communicator online by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Why would anyone bother? by Peter Fountain.
  • 11 Tomorrow’s help by Noz Urbina.
  • 16 How to get to grips with social media by Lee Mullin.
  • 20 The meteoric rise of social media by Louise Law.
  • 23 Including video in a help file by Matthew Dyer.
  • 26 A scrum without the opposition? by Rachel Houghton.
  • 30 How to be a Technical Communicator by Claire Wood.
  • 32 MadCap Flare 8: a tool for the 21st century by Ed Marshall.
  • 36 You can have any colour by Tony Self.
  • 40 Creating mobile apps without coding by Neil Perlin.
  • 44 Global authoring resources by Lorcan Ryan.
  • 48 Singing a new tune with help by Mark Johnson.
  • 51 Communicator: the proofreading process by Linda Robins.
  • 52 Technical Editing by Carolyn D Rude and Angela Eaton by Amelia Chesley.
  • 54 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 55 UK to US English by Jean Rollinson.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 The MadCap column by Matthew Ellison.
  • 60 New software documentation standards … by Richard Hodgkinson.
  • 62 Theresa Cameron gets the best out of any situation by Theresa Cameron.
• Winter 2011 special supplement
  • 2 From the editor by Katherine Judge.
  • 2 Traditional technical communication by Douglas Newton.
  • 4 Making icons make sense by Patrick Hofmann.
  • 8 Speaking visually by Matthew Pierce.
  • 10 Multi-channel, rich, and social by Adobe.
• Winter 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 7 Introducing the ISTC Accreditation Scheme by ISTC.
  • 8 Online groups by Mike Unwalla.
  • 10 The UK Technical Communication Awards by Alison Peck.
  • 12 Countering the offshore outsourcing trend by Lynn Kolber.
  • 13 Horace Hockley Award 2011: Tony Self by Paul Ballard.
  • 14 Double win for Welocalize by Louise Law.
  • 15 The ISTC at tcworld by Alison Peck.
  • 16 More than words by Cerys Willoughby.
  • 17 Machine Translation: Yes or No? by Tom Gannon.
  • 20 Evolving technical communicators? by Ellis Pratt.
  • 22 Documentation that the Doctor ordered by Peggy Spencer.
  • 24 Developing scripts for ‘Round Table Theatre’ by Ron Blicq.
  • 26 Eighteen principles for using graphics by John Revington.
  • 32 Technical Communication UK 2011 by Eeva Viljanen.
  • 35 Using video to supplement user assistance by Philip Murray.
  • 38 Can you improve search engine rankings by Amy Munice.
  • 40 Advanced formatting with Arbortext Styler by Chris Western.
  • 44 Agile synergy by Anna Haberko.
  • 47 Why internationalisation is an opportunity by Rob Sexstone.
  • 50 Pushing FrameMaker: a case study by Steve Rickaby.
  • 55 Communicator: the copyediting process by Tony Eyre.
  • 56 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 57 Grammar books by Jean Rollinson.
  • 58 Real-life dilemmas by Warren Singer.
  • 60 Technical Communication for newcomers by Sharon J Gerson and Steven M Gerson by David Farbey.
  • 61 WG 2 meets in Sydney by Richard Hodgkinson.
  • 62 Home alone: the joys and distractions of being wired for work by Phil Stokes.
• Autumn 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 7 Communicator wins APEX Award of Excellence, again by Katherine Judge.
  • 8 Online groups by Mike Unwalla.
  • 10 TCeurope Colloquium 2011 in Brussels by Eeva Viljanen.
  • 12 Congility 2011 redux – addressing content agility by Noz Urbina.
  • 14 17th Localization World focuses on the future by Katie Botkin.
  • 16 Online survey with professional authors by Lorcan Ryan.
  • 20 Blinded by colour by Max Williams.
  • 22 How do you design end-user assistance? by Jonatan Lundin.
  • 28 10 Golden rules for bid writing by Alison Reeves.
  • 32 Help goes mobile at CCC by Riyaz Adamjee.
  • 34 Celebrating technical illustration by Theresa Cameron.
  • 40 The changing role of digital learning content by Clive Shepherd.
  • 46 EB.Now! Review by Jacquie Rhodes.
  • 48 Localising eLearning – an overview by Rob Sexstone.
  • 51 DITA-FMx revisited by Andy Lewis.
  • 54 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 Trends in Technical Communication – Rethinking Help edited by Ellis Pratt by Phil Stokes.
  • 59 Grammar terms by Jean Rollinson.
  • 60 WG 2 meets in Louveciennes by Richard Hodgkinson.
  • 61 A standard for simplified natural language by Richard Hodgkinson.
  • 62 John Revington ponders the balance between day reality and day dream by John Revington.
• Summer 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Obituary: Cyril Windust 1915-2011 by Emma Bayne.
  • 11 The Welocalize revolution by Louise Law.
  • 12 Exploring educational futures by Dai Griffiths.
  • 14 France: Science and Curiosities Exhibition by Theresa Cameron.
  • 18 Survey results reveal worrying trend by David Farbey.
  • 22 Can e-learning replace a user guide? by Amanda Caley.
  • 26 Scrivener: write the way you think by Phil Stokes.
  • 30 Harry Beck’s underground map by Richard Truscott.
  • 34 Who edits the editors? by John Revington.
  • 36 Designing a better readability formula by Nick Wright.
  • 38 The critical importance of integration by Peter Li.
  • 42 Ekumo: web-based documentation by Christian Geng.
  • 44 Machine translation and user assistance by Rob Sexstone.
  • 48 FrameMaker automation under one roof by Andy Lewis.
  • 50 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 Real-life dilemmas by Warren Singer.
  • 54 Developing user documentation by Cerys Willoughby.
  • 55 An introduction to ISO standards by Richard Hodgkinson.
  • 56 The Non-Designer’s Design Book by Robin Williams by Bridget Walsh.
  • 57 Prepositions by Jean Rollinson.
  • 58 Karen Mardahl describes a working day with KEMAR in Denmark by Karen Mardahl.
• Spring 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 8 Major Changes to ISTC Education by David Farbey.
  • 10 Online groups by Mike Unwalla.
  • 11 The ISTC 2011 Survey by Emma Bayne.
  • 14 Streamlining your workflow with Flare by Eddie VanArsdall.
  • 20 A ‘Flare’ for translation by Scott Bass.
  • 23 Explanation by Pattern by Richard Truscott.
  • 24 Learning about accessibility – and why by Karen Mardahl.
  • 26 PerfectIt – a step in the right direction by Theresa Cameron.
  • 28 What and where? by Chris Atherton.
  • 30 Review of Adobe RoboHelp 9 by Matthew Ellison.
  • 35 More pictures, fewer words by Martin Block.
  • 38 Revisiting DocBook by Andrew Owen.
  • 42 Word macros to help wordsmiths by Paul Beverley.
  • 46 Translation server technology part 1: XTM by Rob Sexstone.
  • 50 Budget FrameMaker file management by Andy Lewis.
  • 53 Checking spelling and grammar checker by Caroline Morris.
  • 54 Real-life dilemmas by Warren Singer.
  • 56 DITA 101: Fundamentals of DITA for Authors and Managers by Ann Rockley, Steve Manning and Charles Manning, with Mark Lewis by Kai Weber.
  • 57 More about standards by Richard Hodgkinson.
  • 58 Kai Weber reports on a typical day where writing takes a backseat to collaboration and communications by Kai Weber.
• Winter 2010
  • 4 Editorial by Katherine Judge.
  • 5 Horace Hockley Award 2010: Ian Kemble by Ian Kemble.
  • 6 Presidential address by Paul Ballard.
  • 7 UK Technical Communication Awards 2010 by Galyna Key.
  • 7 Interview with Sandra Priestley by Sandra Priestley.
  • 8 Online groups by Mike Unwalla.
  • 10 Winning UK Technical Communication Awards 2010 by John Dingli.
  • 12 ISTC Community update by Rachel Potts.
  • 14 Local area groups by Various.
  • 15 The emotion factor in user manuals by Ellis Pratt.
  • 18 What kind of assistance do users need? by Matthew Ellison.
  • 22 Getting ahead as a lone author by Kai Weber.
  • 26 Technical Communication UK 2010 by Paul Ballard.
  • 29 Challenges and opportunities in localisation by Rob Sexstone.
  • 32 Terminology – who cares? by Louise Law.
  • 36 Is it easy to find information in a manual? by Jonatan Lundin.
  • 39 Managing derivative DITA content by Alex Masycheff.
  • 42 Routes into technical communication by Various.
  • 44 Common grammatical errors by Jean Rollinson.
  • 46 Real-life dilemmas by Warren Singer.
  • 48 Conversation and Community by Anne Gentle by Jean Rollinson.
  • 48 Socialnomics by Erik Qualman by Jean Rollinson.
  • 49 WG 2 meets in Gaithersburg by Richard Hodgkinson.
  • 50 Content strategist Eddie VanArsdall shares his typical day as managing editor of a US federal website by Eddie VanArsdall.
• Autumn 2010
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Simon Butler.
  • 7 ISTC Education – Looking Ahead by David Farbey.
  • 8 Local area groups by David Jones.
  • 10 Online groups by Mike Unwalla.
  • 12 Chaucer: a father of instruction manuals by Stephen Crabbe.
  • 15 The evolution of Arbortext APP by Chris Western.
  • 19 DTP source improvements by Roman Civin.
  • 23 Developing a documentation strategy by Richard Truscott.
  • 27 Developing a content strategy by Noz Urbina.
  • 31 Using Author-it Assist by David Jones.
  • 34 Regulatory approval for life sciences by Peter Li.
  • 37 Quality not quantity by Tom Smith.
  • 40 Attribute filtering with FrameMaker by Andy Lewis.
  • 44 Split infinitives by Jean Rollinson.
  • 45 Globish the world over by Jean-Paul Nerrière and David Hon by Mike Unwalla.
  • 46 Real-life dilemmas by Warren Singer.
  • 48 WG 2 meets in Niigata by Richard Hodgkinson.
  • 50 Geetha Haridas describes a day mostly spent reviewing the lessons learned from a recently completed project by Geetha Haridas.
• Summer 2010
  • 4 Out with the old by Marian Newell.
  • 5 … and in with the new by Katherine Judge.
  • 6 Presidential address by Simon Butler.
  • 7 UK Technical Communication Awards 2010 by Galyna Key.
  • 8 Online groups by Mike Unwalla.
  • 10 Financial assistance for students by Adelaide Nxumalo.
  • 12 TCeurope Colloquium 2010 by Terhi Sipilä.
  • 13 Technical Communication UK 2010 by Rachel Potts.
  • 14 Disclaimers in technical documents by Warren Singer.
  • 18 Integrating single sourcing into Word by Alex Masycheff.
  • 22 Creating graphics with localisation in mind by Sue Rigby.
  • 26 Enjoying your work right into retirement by Douglas Newton.
  • 29 MadCap Flare goes mobile by Neil Perlin.
  • 32 Migrating to MadCap Flare by Adrian Morse.
  • 38 Laying the foundations for success by Nicky Bleiel.
  • 42 Structure with FM conversion tables by Andy Lewis.
  • 46 Using the active and passive voices by Jean Rollinson.
  • 47 Five Steps to MadCap Flare by Lorraine Kupka and Joy Underhill by Ed Clayton.
  • 48 Truthtelling in customer communications by Warren Singer.
  • 49 A standard for simplified natural language by Richard Hodgkinson.
  • 50 Colum McAndrew describes a typical working day in the period after finishing one major project and before starting the next by Colum McAndrew.
• Spring 2010 special supplement
  • 2 Introduction by Marian Newell.
  • 3 A super-role for technical communicators by Noz Urbina.
  • 5 Blogging – the invisible conversation by Gordon McLean.
  • 7 Using the conversation to raise standards by David Farbey.
  • 9 Social media and the power of the ‘social beta’ by RJ Jacquez.
• Spring 2010
  • 4 Technical Communication UK 2010: 21-23 September, Oxfordshire by Rachel Potts.
  • 4 Editorial by Marian Newell.
  • 6 Presidential address by Simon Butler.
  • 7 Local area groups for technical communicators by Elena Amandola.
  • 8 Online groups by Mike Unwalla.
  • 10 Mentoring scheme opened to Junior members by Linda Robins.
  • 12 MadCap Flare version 6.0 by Matthew Ellison.
  • 16 Standardising a documentation Suite by Colum McAndrew.
  • 20 You think PDFs are old hat don’t you? by Nigel Curtis.
  • 22 Tech Comms in New Zealand by Steve Moss.
  • 26 A guide for inducing dreams by Theresa Cameron.
  • 30 Authoring/Translation in the Life Sciences by Richard Chin.
  • 34 Languages of Central and Eastern Europe by Jurek Nedoma.
  • 40 Who are today’s internal communicators? by Catherine Park.
  • 44 Single-sourcing with TemplateMapper by Andy Lewis.
  • 47 Improving consistency by Paul Beverley.
  • 48 Technical Communication: English Skills for Engineers Paperback by Meenakshi Raman and Sangeeta Sharma by Jean Rollinson.
  • 49 Taking a broader view by Richard Hodgkinson.
  • 50 Mark Swaine explains the role of porridge in the life of a tech comms manager by Mark Swaine.
• Winter 2009
  • 4 Editorial by Marian Newell.
  • 5 Horace Hockley Award 2009: Patrick Hofman by ISTC.
  • 5 UK Technical Communication Awards 2009 by ISTC.
  • 6 Presidential address by Simon Butler.
  • 7 The ISTC exhibits in Associations World at tcworld by Alison Peck.
  • 8 Online groups by Mike Unwalla.
  • 10 Social media in technical communication by Matthew Ellison.
  • 14 Standardising a Documentation Suite by Colum McAndrew.
  • 18 Deaf awareness for Communicators by David Spicer.
  • 22 Fostering good team dynamics by Warren Singer.
  • 26 Technical Communication skills by Greg Turnbull.
  • 28 Technical Communication UK 2009 by Jonathan Page.
  • 30 Help & Manual version 5.3 by Matthew Ellison.
  • 36 Non-PC technical communication by Steve Whalley.
  • 42 Deploying a web CMS by James Brice.
  • 44 Delivering a new website by Mark Tamblyn.
  • 46 CMS integration for FrameMaker by Andy Lewis.
  • 50 Prepositions: onto/on and into/in by Jean Rollinson.
  • 51 Science and Technical Writing by Philip Rubens by Damien Braniff.
  • 52 WG2 meets at Mercer University, Macon by Richard Hodgkinson.
  • 54 David Jones reminds us that there’s more to the day than the work itself – travel, lunch breaks and e-mails all go to make up a routine by David Jones.
• Autumn 2009
  • 4 Editorial by Marian Newell.
  • 5 Education by Jim Moore.
  • 6 Presidential address by Simon Butler.
  • 7 TCeurope launches new website by Theresa Cameron.
  • 8 Online groups by Mike Unwalla.
  • 10 ISTC introduces Junior Member grade by Simon Butler.
  • 11 ISTC Business Affiliate celebrates 20 years in the technical translation industry by Lloyd International Translations.
  • 12 Support for DITA in Flare 5 by Matthew Ellison.
  • 16 New depths in Help project analysis by Eddie VanArsdall.
  • 19 Destruct or construct your variants? by Torsten Machert.
  • 24 Demystifying patent translation by Amanda Montecinos.
  • 26 Current trends in quality assessment by Libor Safar.
  • 30 Matching Vendors to requirements by Francis Corbett.
  • 36 Selecting a web CMS by James Brice.
  • 40 The adventure begins by James Windebank.
  • 42 Text insets and conditional text by Tammy van Boening.
  • 46 Verbs: Singular and Plural by Jean Rollinson.
  • 47 The Global English Style Guide by John R Kohl by Mike Unwalla.
  • 48 WG2 meets in Hyderabad by Richard Hodgkinson.
  • 50 Fledgling author Darryl Wilkins reflects on his move into technical communication and the challenges presented by his current role by Darryl Wilkins.
• Summer 2009
  • 4 Editorial by Marian Newell.
  • 5 TCeurope 9th Colloquium: a charm offensive by Theresa Cameron.
  • 6 Presidential address by Simon Butler.
  • 7 Focus group: member benefits by Rachel Potts.
  • 8 Online groups by Mike Unwalla.
  • 10 Technical Communication Suite 2 by Matthew Ellison.
  • 15 DocTrain West 2009 by Mary Ann Howell.
  • 18 Doc-To-Help 2009 version 2 by Robert Meijer.
  • 22 The perfect help-system landing page by Paul Filby.
  • 26 Beyond the Barricade by Steve Whalley.
  • 31 Integrated Training Materials by Warren Singer.
  • 36 Author-it 5.2 by Amanda Caley.
  • 40 The origins of the web CMS by James Brice.
  • 42 Press Breakfast @ Quark’s by Galyna Key.
  • 44 Creating DITA content with FrameMaker by Andy Lewis.
  • 47 Developing a Style Guide by Jean Rollinson.
  • 48 Information Architecture for the World Wide Web by Peter Morville and Louis Rosenfeld by Katja McLaughlin.
  • 49 PDF universal accessibility by Richard Hodgkinson.
  • 50 Rachel Potts recalls a typically hectic day as head of tech comms at a software company by Rachel Potts.
• Spring 2009
  • 4 Editorial by Marian Newell.
  • 5 Association management services for the ISTC by Peter Fountain.
  • 6 Presidential address by Simon Butler.
  • 7 Technical Communication UK 2009 by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Using web analytics for documentation by Rachel Potts.
  • 14 Wake up in terminology management by Sophie Hurst.
  • 18 Interactive documentation at BigHand by Owen Flatau.
  • 22 Benchmarks for high performance by Ellis Pratt.
  • 23 MadCap Blaze: Should Adobe worry? by Geoff Hart.
  • 26 Creating Web demos by JLuz Latham.
  • 27 The ‘quality’ in quality documentation by Stephen Crabbe.
  • 31 Turning photographs into illustrations by Bert Witsmeer.
  • 34 Documenting data centre migrations by Warren Singer.
  • 40 Don’t rule out machine translation by Andreas Durr.
  • 42 Conditional text strategies by Terry Smith.
  • 47 Problems of quantity by Jean Rollinson.
  • 48 Content Management: Bridging the Gap between Theory and Practice edited by George Pullman and Baotong Gu by James Brice.
  • 49 News on progress and review opportunities by Richard Hodgkinson.
  • 50 Steve Rickaby describes a typical day in the late summer of 2008 by Steve Rickaby.
• Winter 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2008 by Marian Newell.
  • 6 Presidential address by Simon Butler.
  • 7 Book reviews by Linda Robins.
  • 7 Horace Hockley Award 2008: Matthew Ellison by Marian Newell.
  • 7 Mike Austin Award 2008: Matthew Ellison by Marian Newell.
  • 8 Education by Jim Moore.
  • 8 Marketing by Paul Ballard.
  • 9 Area groups by Rachel Potts.
  • 9 Membership by Linda Robins.
  • 10 International by Theresa Cameron.
  • 12 Online groups by Mike Unwalla.
  • 14 Trade marks by Sean Redmond.
  • 18 Open source – the TC perspective by James Brice.
  • 22 SharePoint for content management by Owen Flatau.
  • 26 User-centred Context-Sensitive Help by Matthew Ellison.
  • 30 Global authoring survey: UK results by Sophie Hurst.
  • 33 Controlled language spreads its wings by Berry Braster.
  • 36 DITA/TECHCOMM Conference 2008 by Mary Ann Howell.
  • 39 Typesetting large tagging schemes by Lynne Price.
  • 44 Affiliate news by Various.
  • 45 Industry news by ISTC.
  • 46 Hyphens, en and em rules by Jean Rollinson.
  • 47 WG2 meets in Nanning by Richard Hodgkinson.
  • 48 Information Development: Managing Your Documentation Projects, Portfolio, and People by JoAnn T Hackos by David Farbey.
  • 50 Mike Unwalla describes a day spent on developing business for the future by Mike Unwalla.
• Autumn 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 6 Presidential address by Simon Butler.
  • 7 ISTC Student of the Year 2008 by David Hutchinson.
  • 7 First exams for the ISTC Open Learning Course by John Young.
  • 8 ISTC leads The Institute the INTECOM revival by Theresa Cameron.
  • 9 Blog spot: what’s the point? by Gordon McLean.
  • 10 Online groups by Mike Unwalla.
  • 12 Moral rights by Sean Redmond.
  • 14 ANSI Z535.6 and product safety by Mathew Kundinger.
  • 18 Effective Terminology Management by Alex Reckless.
  • 21 Critical incident communications by Warren Singer.
  • 24 X-Pubs 2008 by Paul Ballard.
  • 28 60 years of the ISTC by Emma Bayne.
  • 30 40 years of Communicator by Marian Newell.
  • 33 40 years of technology at work by Paul Renehan.
  • 36 A better quality of conversation by Jake Sorofman.
  • 38 Effective Information Management by Sacha Fedler.
  • 42 How does your garden grow by David Jones.
  • 47 Locking down document design by Steve Rickaby.
  • 51 Affiliate news by Various.
  • 52 Industry news by ISTC.
  • 53 Using commas to avoid ambiguity by Jean Rollinson.
  • 54 Quality control and benefits by Bill Johncocks.
  • 56 Unter den Linden by Richard Hodgkinson.
  • 57 Wikipatterns by Stewart Mader by Katja McLaughlin.
  • 58 Brian Harris gives a light-hearted insight into a day in the world of agile development by Brian Harris.
• Summer 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Room 101 by Various.
  • 6 Presidential address by Simon Butler.
  • 7 New secretariat takes effect by Peter Fountain.
  • 8 ISTC launches new book series by Marian Newell.
  • 9 Advertising in the ISTC’s publications by Felicity Davie.
  • 10 Online groups by Mike Unwalla.
  • 12 InfoPlus+ by Kathryn Valdal Fourie.
  • 14 Copyright FAQs by Sean Redmond.
  • 16 Technical Communication in Cambridge by Warren Singer.
  • 19 TCeurope Colloquium 2008 by Theresa Cameron.
  • 22 Usability Study: embedded UA by Heather Fielding.
  • 26 Turbo-accelerated translation by Frank Erven.
  • 30 Their name liveth for evermore by Marian Newell.
  • 34 XML authoring: coming to a desk near you by Scott Abel.
  • 38 Ripe for reinvention by Jake Sorofman.
  • 41 Full-circle XML by Rhonda Wainwright.
  • 44 Spotlight on User Assistance by Matthew Ellison.
  • 46 The FDK: an introduction by Russ Ward.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 A capital idea by Nick Robson.
  • 53 Beyond the written page by Bill Johncocks.
  • 54 FrameMaker 7: The Complete Reference by Sarah S O’Keefe and Sheila A Loring by Steve Rickaby.
  • 56 Reviewing progress and processes by Richard Hodgkinson.
  • 57 A journey of discovery by Kay Barter.
  • 58 Lois Wakeman describes an actual day in her professional life: 7 February 2008 by Lois Wakeman.
• Spring 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 ISTC Conference 2008 by Paul Ballard.
  • 6 Presidential address by Simon Butler.
  • 7 Article of the Year by Marian Newell.
  • 8 Changes in ISTC management by Peter Fountain.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 11 Continuing Professional Development by Graham Guest.
  • 13 Review of Author-it 5 by Amanda Caley.
  • 16 Managing the review cycle by Warren Singer.
  • 21 Design to illustration: building bridges by Adrian Williams.
  • 24 It’s all in the staff handbook by Louise Sturgess.
  • 27 Stylistic subtleties in English by Pete Ward.
  • 30 At the cutting edge by Jeff Haycock.
  • 33 Touching DITA: moving on by Ian Larner.
  • 34 XML delivers the goods by Rhonda Wainwright.
  • 38 Coping with redundancy by Martin Block.
  • 40 European Online Help Conference 2007 by Bill Stevens.
  • 43 Reading sociability from numbers by Kirstie Edwards.
  • 46 First steps in structure: wrapping up by Steve Rickaby.
  • 50 Penspiration by Michael West.
  • 52 Affiliate news by Various.
  • 53 Industry news by ISTC.
  • 54 The right word: A to Z by Jean Rollinson.
  • 55 Developing Quality Technical Information: A Handbook for Writers and Editors by Gretchen Hargis, Michelle Carey, Ann Kilty Hernandez, Polly Hughes, Deirdre Longo, Shannon Rouiller and Elizabeth Wilde by Ben Moore.
  • 56 Accessible ICT documentation for Europe by Richard Hodgkinson.
  • 57 The inhabitants of Babel by Romina Franceschina.
  • 58 Gordon McLean launches a new feature in which we learn more about readers’ work by Gordon McLean.
• Winter 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2007 by ISTC.
  • 6 Incoming presidential address by Simon Butler.
  • 7 Horace Hockley Award 2007: Michael Fritz by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 12 Adobe Technical Communication Suite by Noz Urbina.
  • 14 FrameMaker 8 review by Bernard Aschwanden.
  • 18 Review of RoboHelp 7 by Matthew Ellison.
  • 22 What makes a proposal persuasive? by Hazel Sales.
  • 26 Justifications: objective or subjective by Ron Blicq.
  • 30 Multimedia content rocks by Rhonda Wainwright.
  • 34 How knowledge becomes usable by Kees van Mansom.
  • 37 PTC’s Arbortext workflow by Al Dean.
  • 40 Can you draw a can of beans? by Matthew Jennings.
  • 42 Touching DITA: delivering to Eclipse Help by Ian Larner.
  • 46 First steps in structure: elements by Steve Rickaby.
  • 49 Rock & Write! by Richard Hodgkinson.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 The right word: M to S by Jean Rollinson.
  • 53 Rapid Instructional Design: Learning ID Fast and Right by George M Piskurich by Barry Campbell.
  • 54 WG 2 meets in Cleveland by Richard Hodgkinson.
  • 55 Somewhere on this page? by Bill Johncocks.
  • 56 That’s not what the original says! by Romina Franceschina.
  • 58 Member profile – Tim Joynson by Tim Joynson.
• Autumn 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Masters courses in Technical Communication by Various.
  • 6 Outgoing presidential address by Gavin Ireland.
  • 7 Mike Austin Award 2007: John Young by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 How information becomes knowledge by Kees van Mansom.
  • 15 InDesign CS3 versus FrameMaker 7.x by Philip Odell.
  • 18 Faster, cheaper, better documentation by Karl Darr.
  • 23 Review of the MadPak authoring suite by Matthew Ellison.
  • 26 Using 3D data in technical illustrations by Matthew Jennings.
  • 30 90 years of aircraft history by Gene Sexton.
  • 34 A framework for organisational structure by Warren Singer.
  • 38 Successful migration of large data sets by Graham Every.
  • 40 Documentation with a wiki: reception by Katja McLaughlin.
  • 42 Touching DITA: linking to other content by Ian Larner.
  • 46 First steps in structure: rules by Steve Rickaby.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 The right word: D to L by Jean Rollinson.
  • 53 Professional Communication in Engineering by H E Sales by Paul Newbold.
  • 54 WG 2 meets in Moscow by Richard Hodgkinson.
  • 55 Search, or use the index? by Bill Johncocks.
  • 56 Making use of your audience analysis by Romina Franceschina.
  • 58 Member profile – Tony Eyre by Tony Eyre.
• Summer 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 6 New Business Affiliate grades by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 New area groups launched by Rachel Potts.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Images only: where illustrations rule by Emma Bayne.
  • 15 Representing a process in an image by Matthew Jennings.
  • 18 Just like being there? by Brid Mercer.
  • 21 Translating English into English by Kevin Watson.
  • 22 DITA and S1000D: cousins compared by Noz Urbina.
  • 26 Blood, pus and gore by Gregory Newman.
  • 29 High-quality automated translation by Sophie Hurst.
  • 32 Spot-on source texts for translation by Maurice Mayer.
  • 36 Touching DITA: reusing content by Ian Larner.
  • 39 First steps in structure: EDDs by Steve Rickaby.
  • 42 Industry news by ISTC.
  • 42 UK Technical Communication Awards 2007 by ISTC.
  • 43 Affiliate news by Various.
  • 44 The right word: A to C by Jean Rollinson.
  • 45 Port Out, Starboard Home: The Fascinating Stories We Tell About the words We Use by Michael Quinion by Linda Robins.
  • 46 Software documentation accessibility by Richard Hodgkinson.
  • 47 Another level of details by Bill Johncocks.
  • 48 Monastic misfits or multilingual machines by Janet Fraser.
  • 50 Member profile – Nick Robson by Nick Robson.
• Spring 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2007 by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 Communicator – Article of the Year 2006 by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Plan your route before setting out by Amanda Caley.
  • 16 The office worker’s survival guide by Martin Block.
  • 18 Delivering documentation with a wiki by Katja Mannerkorpi.
  • 22 National culture in website design by Kathryn Valdal Fourie.
  • 26 Beyond the bouncing bomb by Fiona Auty.
  • 30 Inside DAISY by Lynn Leith.
  • 34 Individualising your line illustrations by Matthew Jennings.
  • 36 Touching DITA: writing a task topic by Ian Larner.
  • 39 First steps in structure: an overview by Steve Rickaby.
  • 42 RoboHelp 6: evolution, not revolution by Matthew Ellison.
  • 44 Industry news by ISTC.
  • 45 Technical Communication by Mike Markel by Damien Braniff.
  • 46 American versus British English by Josephine Bacon.
  • 47 See or see also by Bill Johncocks.
  • 48 Searching for a standardised symbol? by Richard Hodgkinson.
  • 49 Press red button / Don’t press red button by Ken Paver.
  • 50 Member profile – Jane Dards by Jane Dards.
• Winter 2006
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Obituary: Frederick Arthur Sowan 1914-2006 by Emma Bayne.
  • 6 Presidential address by Gavin Ireland.
  • 7 TCeurope Award 2006: Alan Fisk by ISTC.
  • 7 Documentation Awards 2006 by ISTC.
  • 7 Horace Hockley Award 2006: Adam Hart-Davis by Adam Hart-Davis.
  • 7 Mike Austin Award 2006: Les Best by Les Best.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Authoring for maximum reuse by Tim Voss.
  • 16 The content management market by Roy Henderson.
  • 20 Selecting and justifying a CMS by Klaus Fenchel.
  • 22 Flare 2.0.0: a giant leap? by Greg Daffern.
  • 25 Revision, revision, revision by Kevin Watson.
  • 26 Bringing illustrations to life with light by Matthew Jennings.
  • 29 Reading the DAISY way by Lynn Leith.
  • 32 The audio communicator by Stuart Miller.
  • 34 Touching DITA: using the Open Toolkit by Ian Larner.
  • 38 Composite documents in FrameMaker by Steve Rickaby.
  • 42 KROHNE UK celebrates 30 years by ISTC.
  • 42 CAA cuts airspace infringements by ISTC.
  • 42 3di joins LISA by ISTC.
  • 42 University of Portsmouth launches MA by ISTC.
  • 42 Lionbridge extends global reach by ISTC.
  • 43 Lloyd International Translations client wins award for employee magazine by ISTC.
  • 43 IBM tool creates custom courses in real-time by ISTC.
  • 43 Omnilingua celebrates 9th birthday by ISTC.
  • 43 across presents new version 3.5 by ISTC.
  • 43 Encouraging users to contribute by ISTC.
  • 43 Free issues of multilingual magazine by ISTC.
  • 43 Multi-purpose Help Viewer from MadCap by ISTC.
  • 43 What do your clients think of you? by ISTC.
  • 45 Information Architecture– Designing information environments for purpose edited by Alan Gilchrist and Barry Mahon by Poornima Kirloskar-Saini.
  • 45 Metadata for information management and retrieval by David Haynes by Poornima Kirloskar-Saini.
  • 46 May, might and can by Michèle Clarke.
  • 47 Embedded indexes: using Word by Bill Johncocks.
  • 48 WG 2 meets in Seoul city by Richard Hodgkinson.
  • 49 Keeping on track by John Gardam.
  • 50 Member profile – Ken Hosie by Ken Hosie.
• Autumn 2006
  • 4 Editorial by Marian Newell.
  • 5 Letters by Various.
  • 6 Presidential address by Gavin Ireland.
  • 7 Remembering a former Editor: Phil Cleaver 1954-2005 by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 X-Pubs 2006 by Lyn Bainbridge.
  • 14 Touching DITA: maps and modelling by Ian Larner.
  • 18 Developing the new ISTC website by Simon Butler.
  • 22 Freeing your writing from bias by Linda Robins.
  • 26 Redesigning British Standards by Sophie Watson.
  • 30 Authors of our own misfortune? by Graeme Dowdell.
  • 32 Through the agency’s eyes by Peter Meherne.
  • 35 Why are consumers complaining more? by Elke den Ouden.
  • 37 Classifying by ‘channel’ by Phil Cohen.
  • 39 Mastering master pages: part 2 of 2 by Steve Rickaby.
  • 42 Toyah’s APT choice in translation by ISTC.
  • 42 Lionbridge’s Logoport system grows by 200% by ISTC.
  • 43 Record results for Lloyd International by ISTC.
  • 43 Ovidius offers TCToolbox Workgroup Edition by ISTC.
  • 43 Déjà vu? Wheatley Medal 2006 by ISTC.
  • 43 UNESCO guidelines for designing terminology policies now available by ISTC.
  • 43 Finalists of CNET Networks UK Technology Awards 2006 announced by ISTC.
  • 44 Embedded indexing: first choice for authors? by Bill Johncocks.
  • 45 Business ethics and the 21st century organization edited by Peter Whates by Marian Newell.
  • 46 How can you help your copyeditor? by Ed Rowe.
  • 47 Adding texture to the picture by Bettina Giemsa.
  • 48 WG 2 meets in Bangkok by Richard Hodgkinson.
  • 49 The evaluation of translation quality by Nathalie de Sutter.
  • 50 Member profile – Alison Peck by Alison Peck.
• Summer 2006
  • 4 Editorial by Marian Newell.
  • 5 Letters by Various.
  • 6 Presidential address by Gavin Ireland.
  • 7 ISTC launches its new open learning course by John Young.
  • 7 ISTC website by Simon Butler.
  • 8 Discussion Group by Catherine Sharp.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 The magical number: seven ± two by Matthew Ellison.
  • 13 Adjusting the balance by Amanda Bates.
  • 16 Skills Framework for the Information Age by Ron McLaren.
  • 18 User training with OnDemand by Dirk Manuel.
  • 22 Review of MadCap Flare version 1.0.2 by Carol Johnston.
  • 26 David Pogue and the missing manuals by Linda Robins.
  • 30 Googling more effectively by Paul Beverley.
  • 32 Soft documentation by Thomas Guest.
  • 36 Bombproof your CV! by David Cooper.
  • 39 Mastering master pages: part 1 of 2 by Steve Rickaby.
  • 42 IBM accessibility technology caters for varied disabilities by ISTC.
  • 42 Cherryleaf to launch MadCap Flare courses by ISTC.
  • 42 Lionbridge joins DITA technical committee by ISTC.
  • 42 Gazelle Training publishes detailed case study by ISTC.
  • 43 www.appliedlanguage.com wins web award by ISTC.
  • 43 Conversis named elite startup by ISTC.
  • 43 Day announces enterprise content management agreement with CSC by ISTC.
  • 43 Body for business writers welcomes members by ISTC.
  • 43 Research to investigate how technology affects social relationships by ISTC.
  • 43 Nedstat introduces Sitestat In Spanish by ISTC.
  • 44 Choose your words carefully by Bill Johncocks.
  • 46 What does a proofreader do? by SfEP.
  • 47 Taking a closer look by Bettina Giemsa.
  • 48 ETSI guidelines for user setup and education by Richard Hodgkinson.
  • 49 Taking the pain out of translation by Susan Eustace.
  • 50 In this issue, we meet Poornima KirloskarSaini, the second of our book review managers. by Poornima Kirloskar-Saini.
• Spring 2006
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 X-Pubs 2006 by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 ISTC Books: the next step by Alan Fisk.
  • 8 Discussion Group by Catherine Sharp.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 Article of the Year 2005: Ian Larner, David Farbey by Marian Newell.
  • 11 Moving to structured authoring by Kay Ethier.
  • 13 Can structure save the day? by Gillis Rudh.
  • 16 Pity the poor hirer by Colette Clenaghan.
  • 18 Fruit and vegetables: a winning entry by Pam Nicholl.
  • 22 Finding common ground by Yvonne Cleary.
  • 24 Terminology management in focus by Eline Beun.
  • 26 S1000D-compliant illustration files by David Manock.
  • 30 Programming: the wheel of fortune by Anthony Seaton.
  • 33 LaTeX: an introduction by Mike Unwalla.
  • 34 FrameMaker 7.2: what’s the real deal? by Bernard Aschwanden.
  • 37 Taking FrameMaker a little further by Steve Rickaby.
  • 40 MA in Technical Communication by ISTC.
  • 40 Cherryleaf offers a Technical Author Apprentice Programme by ISTC.
  • 41 APT wins contract for large UK government conference by ISTC.
  • 41 Ablewisp starts producing podcasts by ISTC.
  • 41 Lionbridge plans to double Logoport usage this year by ISTC.
  • 41 WordPerfect Office X3 released by ISTC.
  • 41 Prestigious award win for lymphatic cancer charity by ISTC.
  • 42 Rush to register your .eu domain name by ISTC.
  • 42 More top intranets come from Europe by ISTC.
  • 42 Adobe Lightroom Beta 1 now available by ISTC.
  • 42 Publication of the 2005 Inttranews Review by ISTC.
  • 42 PASS Engineering appoints Net-Translators as Middle East reseller by ISTC.
  • 42 Best international deployment award for CNH by ISTC.
  • 43 Applied Language Solutions wins ATL Enterprise Award by ISTC.
  • 43 New name for Ycomm Europe by ISTC.
  • 43 New division for delegate documents by ISTC.
  • 44 The finishing touch by Bill Johncocks.
  • 45 What does a copyeditor do? by SfEP.
  • 46 Quality control for technical documentation by Andrew Marlow by Iain Wright.
  • 47 Back to basics by Bettina Giemsa.
  • 48 Document processing for accessibility by Richard Hodgkinson.
  • 49 Localisation, localisation, localisation by Monica Basting.
  • 50 In this issue, we meet Linda Robins, one of our book review managers and newly co-opted Council member. by Linda Robins.
• Winter 2005
  • 4 Editorial by Marian Newell.
  • 4 Beyond City & Guilds 5360 by Various.
  • 5 BS 5261 by Marian Newell.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Obituary: Allen Finch 1913- 2005 by Marian Newell.
  • 7 Education by John Young.
  • 8 Conference 2005: a delegate’s perspective by Martin Block.
  • 8 Conference 2006 by Alan Fisk.
  • 9 Documentation Awards 2005 by Marian Newell.
  • 9 Horace Hockley Award: 2005: Dr Noel Williams by Marian Newell.
  • 10 ISTC discussion group by Marian Newell.
  • 11 Independent Authors SIG by Mike Unwalla.
  • 12 Keeping your eyes open by David Nixon.
  • 16 Can your writers decode English? by Tia Azulay.
  • 18 Practical single sourcing by Richard Truscott.
  • 22 A matter of orientation by Anthony Seaton.
  • 26 Bringing action into technical illustrations by Matthew Jennings.
  • 29 Mapping the meanderings of your mind by Linda Robins.
  • 32 Pan-European technical communication by Hanna Risku.
  • 34 Guidelines for training and education by Florence Dujardin.
  • 36 Lists: a field of combat? by Jane Dards.
  • 39 Affiliate news by Kathryn Valdal Fourie.
  • 40 Industry news by Kathryn Valdal Fourie.
  • 42 TCANZ Conference by Mike Unwalla.
  • 43 Eats, Shoots & Leaves By Lynne Truss by Dirk Manuel.
  • 44 Printing and distribution by Marian Newell.
  • 46 From us to the US by Nick Robson.
  • 47 Formatting text in illustrations by Bettina Giemsa.
  • 48 WG 2 meets ‘Down Under’ by Richard Hodgkinson.
  • 49 A warship by any other name by Steve Dyson.
  • 50 Member profile – Alan Fisk by Alan Fisk.
• Autumn 2005
  • 4 Editorial by Marian Newell.
  • 4 Distance learning at Limerick by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Preparing the new Arts & Mem by Les Best.
  • 7 INTECOM by Adrian Rush.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 Add drama to your writing by Ron Blicq.
  • 14 Breaking into the usability field by Anna Lee.
  • 18 Focus on a freelance project by Malcolm Beaumont.
  • 21 Turn off the tap: limiting word wastage by Sophie Hurst.
  • 24 Control terminology or miss your train by Michael Wetzel.
  • 26 Not just a matter of perspective by Nick Brooker.
  • 30 Programming languages by Anthony Seaton.
  • 34 A primer for CE marking by Stuart Miller.
  • 36 Freedom of Information Act by Susan McLean.
  • 38 The numbers game by Jane Dards.
  • 41 ISTC to launch new qualification by Kathryn Valdal Fourie.
  • 42 Affiliate news by Kathryn Valdal Fourie.
  • 43 The Mangling and Manipulating of the English Language By John Humphrys by Alison Reeves.
  • 44 Conference crosses the Atlantic by Dave Cooper.
  • 45 What is typesetting? by Marian Newell.
  • 46 Laying it on the line by Nick Robson.
  • 47 Using annotations to identify parts by Bettina Giemsa.
  • 48 Pickled herring for breakfast by Richard Hodgkinson.
  • 49 Controlling your language by Sharon O’Brien.
  • 50 Member profile – Andrew Marlow by Andrew Marlow.
• Summer 2005
  • 4 Editorial by Marian Newell.
  • 4 City & Guilds senior awards: Licentiateship by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 New initiatives for growth and expansion by Les Best.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Michael Plant.
  • 10 Designing persuasive tables and charts by Melissa Spore.
  • 12 Developing an inclusive intranet by David Bailey.
  • 15 Another route to an inclusive intranet by Iain Wright.
  • 16 Are we happy in our work? by David Farbey.
  • 20 SOX for TCs by Dirk Manuel.
  • 22 Automated translation quality control by Nathalie De Sutter.
  • 26 2000 years of botanical illustration by Margaret Stevens.
  • 29 Darwin Information Typing Architecture by Ian Larner.
  • 32 Using colour wisely by Richard Truscott.
  • 34 A bit on the side by Jane Dards.
  • 37 Say it with pixels by Richard Hodgkinson.
  • 40 Why change what authors write? by Marian Newell.
  • 42 As speculation over the future of RoboHelp continues, potential successors line up by Kathryn Valdal Fourie.
  • 43 Affiliate news by Kathryn Valdal Fourie.
  • 46 Ground rules for graphics by Nick Robson.
  • 47 The Economics of Technical Documentation By A J Marlow by Gavin Ireland.
  • 48 Who needs X-ray vision? by Bettina Giemsa.
  • 49 Ads for export: the language problem by John Graham.
  • 50 Member profile – Simon Butler by Simon Butler.
• Spring 2005
  • 4 Editorial by Marian Newell.
  • 4 Coventry course still very much alive! by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Membership marketing remains key priority by Les Best.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Michael Plant.
  • 10 Group activities: regional and virtual by Mike Unwalla.
  • 12 Internationalised electronic content by Dáire Lawlor.
  • 15 Futures for technical communication by Elisabeth Gräfe.
  • 18 More than user assistance by Sandra Postle.
  • 21 A room with a view by Tina Walker.
  • 24 PDF: cutting costs not corners by Chris Pearson.
  • 26 Using colour wisely by Richard Truscott.
  • 28 Wycliffe Associates’ EasyEnglish by Rob Betts.
  • 32 Taming the English language by Ciaran Dodd.
  • 35 Can StyleWriter polish your prose? by Anthony Seaton.
  • 38 Acrobat 7 under the microscope by Mark Poston.
  • 41 All change! by Jane Dards.
  • 42 Usability research supports using follow-ups in context by Kathryn Valdal Fourie.
  • 42 Industry news by Kathryn Valdal Fourie.
  • 42 Affiliate news by Kathryn Valdal Fourie.
  • 44 Power and legitimacy in technical communication Edited by Teresa Kynell-Hunt and Gerald J Savage by Gavin Ireland.
  • 45 How do we decide what goes in? by Marian Newell.
  • 46 A matter of perspective by Bettina Giemsa.
  • 47 Writing instructions for software users by Nick Robson.
  • 48 ISO/IEC TR 9294:2005 by Richard Hodgkinson.
  • 49 Using interpreters to negotiate by Luca Salice.
  • 50 Member profile – Trevor Grout by Trevor Grout.
• Winter 2004
  • 4 Reaching beyond the horizon by Marian Newell.
  • 5 English Language Project II by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Ambitious plans for 2005 by Les Best.
  • 7 Developments in education by ISTC.
  • 8 Obituary: Mike Austin 1927-2004 by Gavin Ireland.
  • 8 Obituary: John Crossley 1927-2004 by Marian Newell.
  • 9 Horace Hockley Award: 2004: Richard Hodgkinson by Marian Newell.
  • 9 Documentation Awards 2004 by Marian Newell.
  • 10 Rethinking the Salary and Benefits Survey by Peter Fountain.
  • 12 ISTC discussion group by Jo Wilson.
  • 13 Independent Authors SIG by Michael Plant.
  • 14 INTECOM: a global service to technical communicators by Margery Watson.
  • 16 Disks ’n’ docs by Ralph Maciejewski.
  • 18 A testing time by Nick Robson.
  • 20 Does usability have to be so complicated? by Jody Byrne.
  • 22 A Visio kit for the salesforce by Viv Mitchell.
  • 24 Autodesk Inventor Series 9 by Brian White.
  • 28 Seven golden rules of online Help design by Matthew Ellison.
  • 31 Doc-To-Help Professional 7.2 by Justin Darley.
  • 34 AECMA Simplified English by Mike Unwalla.
  • 36 The writing process: evaluation by Damien Braniff.
  • 38 Finding FrameMaker’s features by Jane Dards.
  • 41 Visual Communication Europe 2004 by Kathryn Valdal Fourie.
  • 42 3di achieves Investors in People accreditation by ISTC.
  • 43 Plain Words Help author wins ISTC award by Kathryn Valdal Fourie.
  • 43 Record results for Lloyd International Translations by Kathryn Valdal Fourie.
  • 43 Cherryleaf provides lecturer for Coventry course by Kathryn Valdal Fourie.
  • 44 A guide to modern technical communications by Yateendra Joshi by Gordon Ingram.
  • 46 Line drawings the easy way by Bettina Giemsa.
  • 47 Writing instructions for software users by Nick Robson.
  • 48 Eel meat again! by Richard Hodgkinson.
  • 49 Words and pictures across languages by Heidi Kerschl.
  • 50 Member profile – Sophie Watson by Sophie Watson.
• Autumn 2004
  • 4 Taking the past into the future by Marian Newell.
  • 5 Join the RHF Mutineers by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 ISTC Salary and Benefits Survey 2004 by Peter Fountain.
  • 8 News from the ISTC Council by Marian Newell.
  • 9 News from the ISTC Marketing Steering Group by Paul Ballard.
  • 10 ISTC discussion group by Jo Wilson.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 Estimating documentation projects by Peter Meherne.
  • 14 Post-publication metrics by Dirk Manuel.
  • 16 Common mistakes in website design by Lois Wakeman.
  • 18 Adopting the S1000D approach by Lewis Marshall.
  • 22 Documenting tomorrow’s machinery by Richard Greenough.
  • 26 A jaunt through the jargon by Bettina Giemsa.
  • 29 Process mapping by Chris Pearson.
  • 32 SDLX 2004 and Trados 6.5 by Iwan Davies.
  • 38 Writing an effective glossary by Charles Cowan.
  • 40 The writing process: writing by Damien Braniff.
  • 42 Having a field day by Margaret Aldis.
  • 44 Industry news by ISTC.
  • 45 Affiliate news by ISTC.
  • 46 Grammar: a minimalist approach by Nick Robson.
  • 47 Insights on websites by Patrick J Lynch and Sarah Horton by Malcolm Beaumont.
  • 48 Baptism of fire in Brisbane by Richard Hodgkinson.
  • 49 How not to get lost in translation by Emma Wagner.
  • 50 Member profile – Marisa Fernandez by Marisa Fernandez.
• Summer 2004
  • 4 Polish up your crystal balls… by Marian Newell.
  • 5 Reusability under the SCORM by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Oxford Reference Online by Marian Newell.
  • 7 Conference 2004 by Ann Little.
  • 8 Document Design Conference 2004 by Noel Reid.
  • 9 News from the ISTC Council by Les Best.
  • 9 Taxing times by Peter Fountain.
  • 10 ISTC discussion group by Jo Wilson.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 Getting the most from customer visits by Francisco Abedrabbo.
  • 14 Moving into usability work by Florence Dujardin.
  • 16 The relationship between ILS and technical communication by Tom Nicholas.
  • 19 The death of the technical author? by Ellis Pratt.
  • 22 Creating web-based courses by Ron Blicq.
  • 26 Preparing winning images for websites by Philip Randall.
  • 30 Choosing the right tools by John Rodgers.
  • 32 Process mapping by Chris Pearson.
  • 35 The writing process: planning by Damien Braniff.
  • 38 Cognition and diagrams by Miles Richardson.
  • 40 Industry news by ISTC.
  • 41 Affiliate news by ISTC.
  • 42 Solving your image problems by Lewis Marshall.
  • 46 Forming plurals in English by Nick Robson.
  • 46 International English by Marian Newell.
  • 47 ISO/IEC 15910:1999 by Richard Hodgkinson.
  • 48 Trooping the colours by Hideaki Chijiiwa by Malcolm Beaumont.
  • 49 A blunt tool for sharp craftsmen? by Graham Cross.
  • 50 Member profile – Mike Unwalla by Mike Unwalla.
• Spring 2004
  • 4 A new look for a new year by Marian Newell.
  • 5 Jacks of all trades by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 New Initiatives by ISTC.
  • 7 Salaries and benefits in 2003 by Peter Fountain.
  • 8 Get ready for the good times by Les Best.
  • 9 London Area Group by Jane Gibson.
  • 10 ISTC discussion group by Jill Martin.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 The ABCs of great CVs by Michele McGrath.
  • 14 Learning Objects and the SCORM by John Burns.
  • 18 Assembly instructions to DIY for by Miles Richardson.
  • 22 Process mapping by Chris Pearson.
  • 26 Bringing 3D models to life by Brian Wilkinson.
  • 29 RoboHelp versus WebWorks by Justin Darley.
  • 34 The very visible art of communication by Tony Eyre.
  • 36 Visualising the future by Andrew Jackson.
  • 38 The writing process: research by Damien Braniff.
  • 40 Turning the tables on Microsoft Word by Margaret Aldis.
  • 42 Industry news by ISTC.
  • 43 Affiliate news by ISTC.
  • 44 De-mystifying image resolution by Lewis Marshall.
  • 45 Ten top editing tips by Nick Robson.
  • 46 Comparing the comparison tools by Philip Randall.
  • 47 ISO/IEC 9127 by Richard Hodgkinson.
  • 48 Power and legitimacy in technical communication Edited by Teresa Kynell-Hunt and Gerald J Savage by Gavin Ireland.
  • 49 Miracle machines or blind bats? by Janet Fraser.
  • 50 Member profile – Dave Cooper by Dave Cooper.
• Spring 1999
  • 8 Beyond Software Manuals and Online Help: Interactive Help by Tony Self.