Article Index by Issue

This is a list of all articles from Spring 2004 to Summer 2021 sorted by issue, from the latest to the oldest.

• Summer 2021
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 8 TCUK Metro Online 2021 by Linda Robins.
  • 10 Vote for your favourite Communicator article 2021 by Katherine Judge.
  • 12 UKTC Awards 2021 by Linda Robins.
  • 13 The Globots are coming by Paul Ballard.
  • 16 Clarify not simplify by Sawsan Khuri.
  • 18 Streamline your online help by Sabine Berland.
  • 22 The rise of collaborative learning by Helen Hill.
  • 25 What is version control? by Sara-Jane Holbein.
  • 28 Gender-inclusive writing by Alexandra Gifuni.
  • 30 A beautiful swan by Neil Bulpitt.
  • 32 Review of Flare 2021 by Matthew Ellison.
  • 34 Transforming traditional processes by Antonina Mitrofanova.
  • 38 A strong web presence by Virginia Soares.
  • 40 Trends in spoken English by Tony Eyre.
  • 41 What are styles? by Katherine Judge.
  • 42 What’s new in STE issue 8? by Ciaran Dodd.
  • 44 Importing from Markdown by Matthew Ellison.
  • 46 The Ultimate Guide to Business Writing by Julian Maynard-Smith by Warren Singer.
  • 47 Trends in English by Jean Rollinson.

• Spring 2021
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 9 UKTC Awards 2021 by Linda Robins.
  • 10 Communicator feedback by Katherine Judge.
  • 12 Continuous Professional Development (CPD) by Warren Singer.
  • 16 The trader’s trinity by Liz Barlow.
  • 19 Proofreading for fiction by Jen Phillips.
  • 22 What’s in a name? by Ciaran Dodd.
  • 25 How to write a glossary? by Warren Singer.
  • 26 Writing for eLearngin by Helen Hill.
  • 30 Beyond physical barriers by Jon Hart.
  • 34 B/ad grammar: good copy innit by Ben Masters.
  • 37 Microsoft Word shortcuts by Katherine Judge.
  • 38 Exploiting Translation Memory with Lingo by Matthew Ellison.
  • 40 Real-life dilemmas: resources for technical communicators by Warren Singer.
  • 41 Real-life responses: professional development by Warren Singer.
  • 42 The rise of English by Jean Rollinson.
  • 44 Pandemic routine working by Margaretha Hopman.
  • 46 Brilliant Presentation: What the best presenters know, do and say by Richard Hall by Alison Peck.

• Winter 2020
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Linda Robins.
  • 7 ISTC President’s Award 2020: Elaine Cole by Elaine Cole.
  • 8 TCUK Metro 2020 by Linda Robins.
  • 9 Mike Austin Award 2020: David Farbey by David Farbey.
  • 10 Horace Hockley Award 2020: GOV.UK team at GDS for Coronavirus (COVID-19) content by Ben Hazell.
  • 12 Communicator Article of the Year Award 2020 by Helen Hill.
  • 14 Understanding data visualisation by Sawsan Khuri.
  • 16 Tips for search engine optimisation by Virginia Soares.
  • 18 Agile documentation processes by Karen Mardahl.
  • 20 Standards in eLearning by Helen Hill.
  • 24 Documenting REST APIs by John Flannery.
  • 28 UK Technical Communication Awards 2020 Winners by Linda Robins.
  • 30 Tech-comms as linguist Tetris by Tom Wardak.
  • 31 Cognidox v10.0 online help by Martin Ley.
  • 32 Spirit Software wins an award by Amanda Maher.
  • 34 Lessons in governance by Chris Hester.
  • 38 ISO 20607:2019 by Margaretha Hopman.
  • 42 S1000D – International Specification by Terry Howard.
  • 46 EN IEC/IEEE 82079-1:2019 by Ferry Vermeulen.
  • 51 Content design at Sage by Robert Scott-Norton.
  • 52 Real-life dilemmas: professional development by Warren Singer.
  • 53 Real-life responses: working from home during lockdown by Warren Singer.
  • 54 Variables within XHTML code by Matthew Ellison.
  • 56 A picture tells a 1000 words… by Jean Rollinson.
  • 57 Creating Documentation in an Agile Scrum Environment by Marni Nispel. by Helen Harbord.
  • 58 Docs for boats by Will Evans.

• Autumn 2020
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 An insight into the ISTC Mentoring scheme by Mark Swaine.
  • 10 Delivering engaging web-based training by Matthew Ellison.
  • 13 Moving classroom training online by Ellis Pratt.
  • 16 Principles of eLearning by Warren Singer.
  • 20 Transforming classroom materials by Helen Hill.
  • 24 An introduction to Storyline Articulate by Warren Singer.
  • 28 Adapting to our new normal by T. Villas Boas
  • 30 The business of terminology by Jennifer O Neill.
  • 32 Learning and training glossary by ISTC.
  • 33 MadCap Flare 2020 by Nita Beck.
  • 36 Review of HelpXplain by Matthew Ellison.
  • 40 10′ types of people in this world by Andrea Szöllössi.
  • 42 Support, customer experience and docs by Joanna Suau.
  • 45 API glossary by ISTC.
  • 46 Developer documentation trends by Tom Johnson.
  • 52 Exploiting the power of Find Elements in Flare 2020 by Matthew Ellison.
  • 54 Running a customer journey workshop by Robert Scott-Norton.
  • 56 Real-life dilemmas: Working from home during lockdown by Warren Singer.
  • 57 Real-life responses: Coronavirus (COVID-19) by Warren Singer.
  • 58 Language lessons by Jean Rollinson.
  • 60 An editor’s view by James Bartley.
  • 62 Effective onscreen editing: New tools for an old profession. By Geoff Hart. by Linda Robins.

• Summer 2020
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 8 UK Technical Communication Awards 2020 by Linda Robins.
  • 9 Have you heard about the ISTC mentoring scheme? by Mark Swaine.
  • 10 ISTC survey 2020 by Alison Peck.
  • 12 Vote for your favourite Communicator article 2020 by Katherine Judge.
  • 16 Working from home with success by Maxwell Hoffmann.
  • 20 Move your learning online by Helen Hill.
  • 24 Soft skills in the virtual workplace by CJ Walker.
  • 27 On becoming a technical communicator by Joaquim Baptista.
  • 30 Empathy and experience by Mark Monaghan.
  • 32 6 Cs of technical documentation by Jyotika R Mehra.
  • 34 Content modelling for conversation design by Toni Ressaire.
  • 38 Documentation as a Product Assistant by Philip Larsen.
  • 42 IR35 off-payroll rules by Warren Singer.
  • 47 S1000D for the Amphibious Battalion Part 2 by Jenny Jansson.
  • 54 Information types and structured content in Flare by Matthew Ellison.
  • 56 Real-life dilemmas: Coronavirus (COVID-19) by Warren Singer.
  • 57 Real-life responses: the implications of IR35 by Warren Singer.
  • 58 Designing with the right terminology by Robert Scott-Norton.
  • 60 Oxford Guide to Plain English: Fifth Edition by Warren Singer.
  • 61 Claire Walsh shares the structure of her home working day by Claire Walsh.
  • 62 Perspective and tense by Jean Rollinson.

• Spring 2020
  • 4 From the editor by Katherine Judge.
  • 5 UK Technical Communication Awards 2020 by Linda Robins.
  • 6 President’s view by Carol Leahy.
  • 8 User pain points and overcoming them by Helen Hill.
  • 12 Are you talking to me? by George Lewis.
  • 14 Improving the user experience with emojis by Jamie Nickerson.
  • 16 Who is the user? And why we should care by Katherine Judge.
  • 20 Pictograms to the rescue by Tony Eyre.
  • 22 An adventure in technical communication by Derek Cooper.
  • 25 S1000D for the Amphibious Battalion by Jenny Jansson.
  • 32 Part 2: Overview of mobile technology by Warren Singer.
  • 38 Learning about your users with Central by Matthew Ellison.
  • 40 Real-life dilemmas: the implications of IR35 by Warren Singer.
  • 41 Real-life responses: how to be a manager by Warren Singer.
  • 42 Practical Strategies for Technical Communication by Mike Markel and Stuart Selber. by Michael Hopwood.
  • 43 Does Content First matter? by Robert Scott-Norton.
  • 45 Full stop for the Apostrophe Protection Society by Jean Rollinson.
  • 46 Describing a day-to-day in a techcomm by T. Villas Boas

• Winter 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Mike Austin Award 2019: Peter Fountain by Peter Fountain.
  • 8 Horace Hockley Award 2019: Rahel Anne Bailie by Rahel Bailie.
  • 10 UK Technical Communication Awards 2019 Winners by Paul Ballard.
  • 11 CertiKit wins award for their toolkit products by Ken Holmes.
  • 12 ClearBank create an information product from scratch by Salman Rashid.
  • 13 Technical documentation for the LPG filling industry by Oshadee Amarakoon.
  • 14 Submarine documentation wins an award by Terry Howard.
  • 16 platformOS Developer Portal wins an award by Diana Lakatos.
  • 17 Thinking of presenting at TCUK? by Jean Rollinson.
  • 18 MadWorld Dublin 2019 by Holli Hamilton.
  • 20 10 reasons why I’m glad I attended by Tina Hoffmann.
  • 24 Using visuals to support eLearning by Helen Hill.
  • 28 Inspire with comics by Joaquim Baptista.
  • 32 The introvert in the workplace by Ben Woelk.
  • 35 Social media: an ally in ticket deflection by Alice Otero.
  • 38 Excellent UI text by Katja McLaughlin.
  • 42 Intelligent customer experience by Maxwell Hoffmann.
  • 46 Team collaboration in Paligo by Craig Wright.
  • 49 Introduction to mobile networks by Warren Singer.
  • 50 Part 1: Overview of mobile technology by Warren Singer.
  • 56 At the VBA crossroads… where next? by Mike Mee.
  • 57 New drag-and-drop support in Flare 2019r2 by Matthew Ellison.
  • 58 Playing nicely with the wider team by Robert Scott-Norton.
  • 60 Ask yourself… what (content strategy workflow) would MacGyver use? by Bernard Aschwanden.
  • 62 Real-life dilemmas: how to be a manager by Warren Singer.
  • 63 Real-life responses: surviving slow times by Warren Singer.
  • 64 Creating Intelligent Content with Lightweight DITA by Carlos Evia by Michael Hopwood.
  • 65 Synonyms by Jean Rollinson.
  • 66 A day in the life of a technical author and trainer by Georgie Page.

• Autumn 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Professionalism and ethics by David Farbey .
  • 8 ISTC survey 2019 by Alison Peck.
  • 11 Colour is at the core of accessibility by Carrie Cousins.
  • 14 eLearning: capturing your audience by Helen Hill.
  • 18 Working together with content and design by Nithya Krishnan.
  • 22 Structure and semantics for context by Maxwell Hoffmann.
  • 26 I’m just a technical writer. Or am I? by Ant Davey.
  • 28 Is ours even a profession anymore? by Derek Cooper.
  • 31 Information 4.0 tools – comments by Neil Perlin.
  • 34 Grid-based layout and refined typography by Yateendra Joshi.
  • 38 PerfectIt 4 – product review by Alison Peck.
  • 41 Back to school: tips and tricks for authors! by Bernard Aschwanden.
  • 46 Arrays, arrays and more arrays: part 4 by Mike Mee.
  • 50 Real-life dilemmas: surviving slow times by Warren Singer.
  • 51 Real-life responses: changing developer mindsets by Warren Singer.
  • 52 Using CSS variables in MadCap Flare 2019 by Matthew Ellison.
  • 54 How to Write Effective Business English by Fiona Talbot by Linda Robins.
  • 55 What is content design? by Robert Scott-Norton.
  • 56 A day in the life of a content designer by Sarah Thomson.
  • 58 Disappeared words by Jean Rollinson.

• Summer 2019
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 7 Did you know? by Katherine Judge.
  • 8 The CPD paradox by David Farbey.
  • 10 Vote for your favourite Communicator article 2019 by Katherine Judge.
  • 13 Is my documentation any good? by Holli Hamilton.
  • 16 Write great technical documentation by Alexandra Gifuni.
  • 18 The value of a polymath communicator by Alisa Bonsignore.
  • 23 Information development and ISO 27001 by Sean Power.
  • 26 Open source and docs: do they mix? by Ben Mansheim.
  • 30 Wellbeing: here to stay? by Nissa Dann.
  • 32 Writing content in an agile world by Sarah Thomson.
  • 35 SUI: revolutionising graphic effects by Anton Bollen.
  • 40 Collaboration: the future of content by Maxwell Hoffmann.
  • 43 Information 4.0 tools – a first cut by Neil Perlin.
  • 48 How I learnt to be a polymath by Tony Graver.
  • 52 Holistic translation planning by Nancy Pollini.
  • 54 Video game strategy author by Andrew Mills.
  • 58 Arrays, arrays and more arrays: part 3 by Mike Mee.
  • 59 Signs, Genres and Communities in Technical Communication by M. Jimmie Killingworth and Michael K Gilbertson by Warren Singer.
  • 60 Real-life dilemmas: changing developer mindsets by Warren Singer.
  • 61 Real-life responses: going freelance by Warren Singer.
  • 62 STE is good English by Mike Unwalla.
  • 63 Unlock the business value of your content by Bernard Aschwanden.
  • 64 Working with Micro Content in MadCap Flare 2019 by Matthew Ellison.
  • 66 Acronym/abbreviation confusion by Jean Rollinson.

• Spring 2019
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 UK Technical Communication Awards 2019 by Paul Ballard.
  • 8 Improving the ISTC website by Tony Dzumaga.
  • 9 TCUK 2019 news by Derek Cooper.
  • 10 Meeting the challenge of Omnichannel by Rahel Bailie.
  • 12 Creating dyslexia-friendly documents by Robert Pallant.
  • 14 Are the bots taking over user assistance? by Toni Ressaire.
  • 20 Can your bot chat in another language? by Arle Lommel.
  • 22 Before #MeToo by Lois Wakeman.
  • 24 The successful fraud by Chris Hester.
  • 27 Arrays, arrays and more arrays: part 2 by Mike Mee.
  • 30 Captivating content for the digital era by Andrew Mills.
  • 36 Who is Jack Smith? by Jack Smith.
  • 38 Software analysis of controlled English by Mike Unwalla.
  • 40 Template level paragraph setup by Bernard Aschwanden.
  • 42 Working more efficiently with MadCap Flare by Matthew Ellison.
  • 44 Real-life dilemmas: going freelancing by Warren Singer.
  • 45 Real-life responses: recruiting for soft skills by Warren Singer.
  • 46 The Essentials of Technical Communication by Elizabeth Tebeaux and Sam Dragga by John Revington.
  • 48 Write On! by Martin Gurdon by Helen Harbord.
  • 49 More on American English by Jean Rollinson.
  • 50 A day in the life of a technical communicator by Nissa Dann.

• Winter 2018
  • 4 From the editor by Katherine Judge.
  • 5 ISTC launches new edition by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 UK Technical Communication awards 2018 by Katherine Judge.
  • 8 Mike Austin Award 2018: Linda Robins by Linda Robins.
  • 8 Cake to celebrate! by Katherine Judge.
  • 10 Horace Hockley Award 2018: Toni Byrd-Ressaire by Toni Ressaire.
  • 12 Zylinc wins a UK TC Award by Morten Müller.
  • 14 Raymarine wins a UK TC Award 2018 by Andy Wilman.
  • 16 dunnhumby win UK TC Award by Rachel Johnston.
  • 18 Hoare Lea’s podcast wins a UK TC Award by Nissa Dann.
  • 19 Increasing user assistance visibility by Karla Reis.
  • 22 Pursuits of the unsuspecting Polymath by Lindsey Thomas.
  • 24 TCUK 2018: a CPD reflective record by Mike Unwalla.
  • 28 Your turn to shine by Karen Mardahl.
  • 30 So what do you do? by Helen Harbord.
  • 32 “RoboCop” and “HLMT” redux? by Neil Perlin.
  • 35 Accessibility in online documentation by Joanna Suau.
  • 40 Review of Adobe RoboHelp 2019 by Matthew Ellison.
  • 44 Plunging into the waters of UX by Maja Engel.
  • 48 Information Design Summer School 2018 by Alison Peck.
  • 50 The great STE myth by Michael Bergstrom.
  • 54 Arrays, arrays and more arrays: part 1 by Mike Mee.
  • 58 Customising your first hybrid mobile app by Phil Lane.
  • 60 Real-life dilemmas: recruiting for soft skills by Warren Singer.
  • 61 Real-life responses: the gender pay gap by Warren Singer.
  • 62 Using MadCap Central for SME reviews by Matthew Ellison.
  • 63 Some limits of controlled English by Mike Unwalla.
  • 64 Creating engaging content using rich media by Bharat Prakash.
  • 65 Information Security Management Principles by Andy Taylor (editor), David Alexander, Amanda Finch and David Sutton by Andrew Peck.
  • 66 The Americanisation of the English Language by Paul Baker.

• Autumn 2018 special supplement
  • 2 From the editor by Katherine Judge.
  • 2 Supplements over the years by Katherine Judge.
  • 4 Word processing through the ages by Neil Perlin.
  • 8 What was it like in the old days Dad? by Tony Eyre.
  • 11 Why the skill of writing well matters by Rachel Potts.
  • 14 50 years of Communicator by Katherine Judge.
  • 18 Hand-drawn technical illustrations by Douglas Newton.
  • 19 Unprecedented changes in technology by Kevin Jeffery.
  • 22 Same wine, different label? by Ellis Pratt.
  • 24 From hardcopy to modem to the cloud by Warren Singer.
  • 25 Working without a spell checker by Carol Leahy.
  • 26 Macros: a brief history of time (saving) by Mike Mee.
  • 28 25 years of online help by Matthew Ellison.
  • 29 As time goes by by Linda Robins.
  • 30 Creating brochures in WordPerfect by Jean Rollinson.
  • 31 Cut and paste with scissors and glue by Lois Wakeman.

• Autumn 2018
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Carol Leahy.
  • 8 Improving engagement with CPD by David Farbey.
  • 9 Don’t forget to claim your tax-deductible fees by Peter Fountain.
  • 10 Continous Professional Development, at last … by Peter Fountain.
  • 12 Broaden your audience with accessibility by Aedín Collins.
  • 14 Content usability scorecard framework by Savitha Nayak.
  • 18 Scalable solutions for augmented reality by Johannes Görz.
  • 21 Stairway to the future by Thomas Schubert.
  • 22 Managing terminology with term checker by Jake Cahill.
  • 24 Getting the most out of training in 1993 by Matthew Ellison.
  • 26 Creating user forms: part 4 by Mike Mee.
  • 28 Build your first hybrid mobile app by Phil Lane.
  • 30 Typical guidelines for controlled English by Mike Unwalla.
  • 32 Switching to Side Navigation in Flare 2018 by Matthew Ellison.
  • 35 Book review reflections by Linda Robins.
  • 36 Current Practices and Trends in Technical and Professional Communication. Edited by Stephen Crabbe. by Alison Reeves.
  • 38 Who/that and other annoyances by Jean Rollinson.

• Summer 2018
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 7 Join us for TCUK 2018 by Derek Cooper.
  • 8 UK Technical Communication Awards 2018 by Paul Ballard.
  • 10 Vote for your favourite Communicator article 2018 by Katherine Judge.
  • 12 Open Standards by Tom Dumic.
  • 14 Information 4.0: technologies and issues by Neil Perlin.
  • 18 Seven tips towards effective researching by Savitha Nayak.
  • 21 Technical author or communicator? by Nissa Dann.
  • 22 How I fought the elements and lost / contracting in 1988 by Nick Robson.
  • 25 What does the future hold? by Ellis Pratt.
  • 28 Service 4.0 and restful sleep by Michael Bos.
  • 30 Creating user forms: part 3 by Mike Mee.
  • 34 Options for mobile publishing by Phil Lane.
  • 36 Single sourcing through the use of conditional tags by Bharat Prakash.
  • 37 Plain English is good but is not always sufficient by Mike Unwalla.
  • 38 Real-life dilemmas: the gender pay-gap by Warren Singer.
  • 39 Real-life responses: the apprentices by Warren Singer.
  • 40 Emulating the new MadCap help layout by Matthew Ellison.
  • 42 Formal language by Jean Rollinson.
  • 44 My way of working by CJ Walker.
  • 46 Technical Writing Process: The simple five step process that anyone can use to create technical documents such as user guides, manuals and procedures. By Kieran Morgan. by Marjorie Jones.

• Spring 2018
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 Online groups by Robert Scott-Norton.
  • 10 Plain language approaches and examples by Frances Gordon.
  • 14 Guidelines for eLearning localisation by Paul Ballard.
  • 18 Design visuals using Gestalt principles by Geetha Haridas.
  • 22 Punctuation for professionals by Brian Lanigan.
  • 25 Miele puts its trust in SCHEMA by Philipp Eng.
  • 28 Topic-based video by Eran (Yuri) Kolber.
  • 32 How MadCap Flare re-ignited my career by Daniel Ferguson.
  • 34 Creating user forms: part 2 by Mike Mee.
  • 38 Going mobile! by Phil Lane.
  • 40 Using Analyzer to streamline your Flare projects by Matthew Ellison.
  • 42 Managing information in a fast-paced environment by Bharat Prakash.
  • 43 The Product is Docs. Writing technical documentation in a product development group. By Christopher Gales and the Splunk Documentation Team by Linda Robins.
  • 44 Real-life dilemmas: the apprentices by Warren Singer.
  • 45 Real-life responses: culture conflict by Warren Singer.
  • 46 Gerunds: it’s all to do with behaviour by Luke Finley.

• Winter 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Carol Leahy.
  • 8 UK Technical Communication Awards 2017 by Katherine Judge.
  • 10 UA Reloaded 17 app honoured at UKTC 2017 by Jody Byrne.
  • 11 Write2Users Conference 2017 by Louise Fahey.
  • 12 3di wins two UK TC Awards 2017 by Paul Ballard.
  • 14 Horace Hockley Award 2017: Karen Schriver by Karen Schriver.
  • 15 Mike Austin Award 2017: Paul Ballard by Paul Ballard.
  • 17 A day at TCUK 2017: conference convert by Sabrina Harris.
  • 20 Challenging our content comfort zone by Siobhán Ní Chatháin .
  • 22 Is Information 4.0 the future? by Neil Perlin.
  • 26 User vs loser documentation by Dirk Göhmann.
  • 31 Communications and user experience by Kristina Mausser.
  • 34 Does industry need better authors? by Tony Eyre.
  • 36 Adapting authoring tools and processes by Joanna Kusiak.
  • 40 SVG for multilingual procedural videos by Dave Gardiner.
  • 44 Creating user forms: part 1 by Mike Mee.
  • 47 ST4: improve your content by Phil Lane.
  • 50 Tips for improving your users’ search results by Matthew Ellison.
  • 52 Boost productivity to improve content quality by Bharat Prakash.
  • 53 Controlled English: what is it about? by Mike Unwalla.
  • 54 Real-life dilemmas: culture conflict by Warren Singer.
  • 55 Real-life responses: attention to detail by Warren Singer.
  • 56 Making a dash for it by Jean Rollinson.
  • 58 Rhetorica: A toolkit of 21 everyday writing techniques by Scott Keyser by Marjorie Jones.

• Autumn 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 LavaCon Europe conference 2017 by CJ Walker.
  • 8 The soap! conference in Kraków 2017 by Karen Mardahl.
  • 10 Harrogate hosts European User Assistance by Don Barwick.
  • 12 Estimating documentation projects by Geetha Haridas.
  • 15 Chatbots for technical documentation by Alex Masycheff.
  • 18 Multilingual technologies by Libor Safar.
  • 22 Taking advantage of translation software by Jake Cahill.
  • 25 Publishing for print and web from ST4 by Phil Lane.
  • 28 Dynamic images in work instructions by Carl Johnson.
  • 30 Podcasts on technical communication by Ellis Pratt.
  • 32 Marcomm and techcomm integration by Noz Urbina.
  • 36 Communicator: the editing process by Katherine Judge.
  • 40 Master Page and Skin Components for TopNav by Matthew Ellison.
  • 42 Real-life dilemmas: attention to detail by Warren Singer.
  • 43 Real-life responses: project out of control by Warren Singer.
  • 44 Arabic content in Adobe InDesign by Jake Cahill.
  • 45 How should we use ‘new’ words? by Jean Rollinson.
  • 46 A typically untypical day by Catherine Cotter.

• Summer 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 FTI conference 29-30 March 2017, Göteborg, Sweden by Maartje Tel.
  • 8 MadWorld conference, 2-5 April 2017 by Mike Kelley.
  • 10 Snapshot of the ISTC Survey 2017 by Alison Peck.
  • 12 A marathon or a sprint? by Andy Healey.
  • 16 From tech writing to UX-based UI design by Maja Engel.
  • 20 Paperweight or conversation by Chris Hester.
  • 22 Introduction to a consultancy model by Erika Norton.
  • 26 Industrial revolution in Fleet Street by Hugh Dawson.
  • 30 Creating compliant manuals for the EU by Ferry Vermeulen.
  • 33 A checklist for translation projects by Maxwell Hoffmann.
  • 36 The art of process narrative by Carmel Murphy.
  • 40 Contextualisation and molecular content by Andy McDonald.
  • 45 Paligo: structured content made easy? by Craig Wright.
  • 48 ST4: create and organise content by Phil Lane.
  • 52 Using the Quick Access Toolbar by Mike Mee.
  • 54 Translating InDesign content by Jake Cahill.
  • 55 Avoiding errors in lists and series by John Prendergast.
  • 58 Including videos in Flare’s HTML5 output by Matthew Ellison.
  • 60 Real-life dilemmas: project out of control by Warren Singer.
  • 61 Real-life responses: Yes, I can do that! by Warren Singer.
  • 62 Modern Technical Writing by Andrew Etter by Marjorie Jones.

• Spring 2017
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Membership Group: the benefits of membership by Linda Robins.
  • 8 The ‘right to disconnect’ from work by Christopher Wright.
  • 11 What size are my shoes? by Tony Graver.
  • 14 The death of sub-editing by Margaret Ashworth.
  • 18 Becoming a document engineer by Marjorie Jones.
  • 23 Solving the content paradox: less is more by Bernard Aschwanden.
  • 28 Branching out into content strategy by Cristina Belli.
  • 31 Welcome to MadCap Central by Neil Perlin.
  • 34 MadCap Flare to Zendesk by Craig Wright.
  • 37 Optimising your VBA code by Mike Mee.
  • 40 The growth of DITA in the UK by Keith Schengili-Roberts.
  • 42 ST4 compelling alternative to DITA by Phil Lane.
  • 46 Count on it by Tom Briggs.
  • 48 Flow-motion: OBASHI and digital flow by Fergus Cloughley.
  • 52 Understanding keyframes in MadCap Mimic 8 by Matthew Ellison.
  • 54 Real-life dilemmas: Yes, I can do that! by Warren Singer.
  • 55 Real-life responses: what makes a good manager? by Warren Singer.
  • 56 Find me a match by Jake Cahill.
  • 57 The Language of Technical Communication by Ray Gallon by Helen Harbord.
  • 58 Continuous tense by Jean Rollinson.

• Winter 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Horace Hockley Award 2016: Peter Anghelides by Peter Anghelides.
  • 8 UK Technical Communication Awards 2016 by Galyna Key.
  • 10 Best Procedural Communication by Rob Woodgate.
  • 11 Best Conceptual Communication by Jagvir Brar.
  • 12 What’s happening with International? by CJ Walker.
  • 14 Write the Docs Prague 2016 by Karen Mardahl.
  • 15 Technical Communication UK 2016: Merrily on my way to becoming an expert! by Katrina Butler.
  • 18 Eliminating support tickets by Simon Anstey.
  • 21 Aligning academic and work practices by Meredith Singleton.
  • 26 Doc-To-Help. Strengthening the connection by Sabine Kamprowski.
  • 28 Instructional design and eLearning by Sally Haywood.
  • 32 Information Design summer school by Ann Sharman.
  • 35 Which working style is right for me? by Glyn Turk.
  • 38 Why medtech needs techcomm expertise by Siobhán Ní Chatháin .
  • 42 An introduction to nanotechnology by Warren Singer.
  • 49 jQuery plugins for enhancing web content by Scott DeLoach.
  • 52 Backspace to the future by Raymond Gillespie.
  • 55 Document content and manipulation by Mike Mee.
  • 58 Alphabetical by Michael Rosen by Jean Rollinson.
  • 59 Scripting in Adobe InDesign by Jake Cahill.
  • 60 Writing (and living?) in the present tense by Tina Hoffmann.
  • 62 Real-life dilemmas: what makes a good manager? by Warren Singer.
  • 63 Real-life responses: career choices by Warren Singer.
  • 64 Customised re-use in MadCap Flare by Matthew Ellison.
  • 65 MadCap Flare 12 Developer’s Guide by Scott DeLoach by Jack DeLand.
  • 66 Stocking fillers by Jean Rollinson.

• Autumn 2016 special supplement
  • 2 From the editor by Katherine Judge.
  • 3 Bringing science to life by Julian Highfield.
  • 4 Inspirational scientific communication by Alison Peck.
  • 5 Engaging the public by Tim Clabon.
  • 8 Questions and answers with a science illustrator by Tony De Saulles.
  • 12 Science is ageless by Tom Briggs.
  • 14 What does Outreach mean to the Science Museum? by Kenny Webster.
  • 16 Dissections in At-Bristol Science Centre by Alice Barber.
  • 19 Sentiments, surnames and so long EU by Julian Stander.

• Autumn 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 8 Online groups by Robert Scott-Norton.
  • 10 Membership Group: behind the scenes by Linda Robins.
  • 12 About the Mentoring Scheme by David Farbey.
  • 14 MadWorld 2016: He said, She said by Nita Beck.
  • 16 soap! 2016: Why soap! rocks? by Alicja Musical.
  • 17 LavaCon Europe Conference 2016 by Ellis Pratt.
  • 18 UA Europe conference 2016 by Pawel Kowaluk.
  • 19 Communicator wins an APEX 2016 Grand Award! by Katherine Judge.
  • 22 Prioritising your workload by Christopher Wright.
  • 24 Top 10 proofreading tips by John Espirian.
  • 26 Female practitioners: a qualitative study by Emily January Petersen.
  • 31 Creating compliant manuals for the US by Ferry Vermeulen.
  • 36 How to write a winning proposal by Alison Reeves.
  • 38 Innovating techcomm education by Siobhán Ní Chatháin .
  • 42 Implementing Swagger with API docs by Tom Johnson.
  • 48 Procedures and functions by Mike Mee.
  • 52 Evolving language by Jean Rollinson.
  • 54 Real-life dilemmas: career progression by Warren Singer.
  • 55 Real-life responses: facts and figures by Warren Singer.
  • 56 Assigning keyboard shortcuts in MadCap Flare by Matthew Ellison.
  • 57 Writing for Science Journals: Tips, Tricks and a Learning Plan by Geoff Hart by Jean Rollinson.
  • 58 Elaina Crehan describes her role as a scientific writer by Elaina Crehan.

• Summer 2016
  • 4 From the editor by Katherine Judge.
  • 5 Letters from readers by Various.
  • 6 President’s view by Alison Peck.
  • 8 ISTC Community by Carol Leahy.
  • 10 Could you win an award? by Galyna Key.
  • 11 Online groups by Robert Scott-Norton.
  • 12 FTI conference 2016: some reflections by Emma Bayne.
  • 14 Explosions, code breaking and more by Katherine Judge.
  • 15 Will you join us for TCUK 2016 by Derek Cooper.
  • 16 Exploring possibilities using Flare 12 by Homer Christensen.
  • 20 Budget, business case and beyond by Rachel Johnston.
  • 23 Seeing a new bigger picture? by Fergus Cloughley.
  • 28 Become more productive and motivated by Mattias Sander.
  • 33 Is your job affecting your health? by Craig Wright.
  • 36 Is your translated data secure? by Sean Marlow.
  • 40 How mobile is changing our industry by Neil Perlin.
  • 45 Creative DITA and specific requirements by Joanna Kusiak.
  • 48 Communication – naturally by Tim Clabon.
  • 52 Creating VBA loops: part 2 by Mike Mee.
  • 56 Responsive Layout in Flare 12 by Matthew Ellison.
  • 58 Real-life dilemmas: facts and figures by Warren Singer.
  • 59 Real-life responses: getting paid by Warren Singer.
  • 60 New Hart’s Rules – The Oxford Style Guide. Editor in Chief: Anne Waddingham by Alison Reeves.
  • 61 Singular and plural revisited by Jean Rollinson.
  • 62 Robert Scott-Norton describes his day… by Robert Scott-Norton.

• Spring 2016
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Online groups by Robert Scott-Norton.
  • 8 Horace Hockley Award 2015: Dr Hans van der Meij by Hans van der Meij.
  • 10 The twisted German cast on by Darren Mitcham.
  • 12 Tekom 2015 by Claire Parry.
  • 13 Seven things we can learn from testing by Raymond Gillespie.
  • 16 Future-proofing your documentation by Geetha Haridas.
  • 22 Agile content development in practice by Nils Bier.
  • 26 Observations of a newcomer by Louise Fahey.
  • 29 Amplifying content with augmented reality by Farhad Patel.
  • 34 Creating VBA loops: part 1 by Mike Mee.
  • 37 Green Technology by Tim Clabon.
  • 44 Take off your red hat, put on your writer’s cap by Tina Hoffmann.
  • 45 Ground rules for graphics in 2005 by Nick Robson.
  • 46 Mike Mee describes what he does for a living by Mike Mee.
  • 48 Working with tables in MadCap Flare by Matthew Ellison.
  • 50 More dynamic more personalised by Manminder Singh.
  • 51 What’s in a name? by Jean Rollinson.
  • 52 Real-life dilemmas: getting paid by Warren Singer.
  • 53 Real-life responses: constructive feedback by Warren Singer.
  • 54 The Other Kind of Funnies: Comics in Technical Communication by Han Yu by Stephen Crabbe.

• Winter 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Mike Austin Award 2015: Theresa Cameron by Theresa Cameron.
  • 8 IoIC Award of Excellence 2015 by Katherine Judge.
  • 10 Online groups by Robert Scott-Norton.
  • 12 soap! 2015. The soap! conference: making a clean start by Rahel Bailie.
  • 14 UK Technical Communication Awards 2015 by Galyna Key.
  • 15 Best use of video, interaction and multi-media by Gary Appleton.
  • 16 3di team proud triple winners of UK TC Awards by Paul Ballard.
  • 18 Best Procedural Communication by Susanne Dahlén.
  • 19 Technical Communication UK 2015: learning more by Tina Hoffmann.
  • 22 Grumpy old technical author by Damien Braniff.
  • 26 The world of analytical engineering by Aaron Bridgman.
  • 29 Localisation and website design by Stephen Crabbe.
  • 32 The technical in technical communication by Warren Singer.
  • 34 An introduction to networks by Warren Singer.
  • 40 Text simplification for shipping procedures by Mike Unwalla.
  • 42 Mediating towards agreement and closure by John Crawley.
  • 46 Checking VBA variable contents by Mike Mee.
  • 49 Using MadCap Contributor in your review workflow by Matthew Ellison.
  • 50 Real-life dilemmas: starting out by Warren Singer.
  • 51 Real-life responses: constructive feedback by Warren Singer.
  • 52 How to Get Started as a Technical Writer by James Gill by Charlotte Chaussen.
  • 53 TLAs; or sometimes FLAs — what do you do? by Jean Rollinson.
  • 54 Brian Lanigan describes his day… by Brian Lanigan.

• Autumn 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 8 Online groups by Robert Scott-Norton.
  • 10 From newbie to retiree by Iain Wright.
  • 12 TCeurope Award 2015: Building tech comms training from scratch by Tytti Suojanen.
  • 14 TCeurope Colloquium 2015: Technical communicator in the European capital by Edward King.
  • 15 Localization World Berlin 2015 by Katie Botkin.
  • 16 UA Europe 2015 comes to Southampton by Don Barwick.
  • 18 Studying in the virtual classroom by Louise Fahey.
  • 21 Five benefits of gaming for businesses by Kayleigh Tanner.
  • 26 Perfect your editing with PerfectIt by Alison Reeves.
  • 28 Working remotely by Warren Singer.
  • 32 Who is a better communicator? by Carol Leahy.
  • 35 Can we quit QWERTY? by Ellis Pratt.
  • 38 Where DITA enhancements come from by Brian Lanigan.
  • 42 A company-wide semantic network by Frank Zscheile.
  • 44 Variables and screen output/input by Mike Mee.
  • 48 Review of Adobe RoboHelp 2015 release by Matthew Ellison.
  • 51 The tools of choice by Michael Gregson.
  • 56 An introduction to robotics by Wael Elazab.
  • 60 Introducing the Top Navigation skin by Matthew Ellison.
  • 61 Persuasive Copywriting: Using Psychology to Influence, Engage and Sell by Andy Maslen by Andrew Peck.
  • 62 Real-life dilemmas: constructive feedback by Warren Singer.
  • 63 Real-life responses: when are you too old to work? by Warren Singer.
  • 64 How far should we go? by Jean Rollinson.
  • 65 Teleworking in 1994 by Iain Wright.
  • 66 Fiona Heathcote describes her day… by Fiona Heathcote.

• Summer 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Online groups by Robert Scott-Norton.
  • 8 Mad about MadWorld by Pam Coca.
  • 10 It’s time to bust some myths about CPD by David Farbey.
  • 12 Continuous Professional Development, at last… by Peter Fountain.
  • 14 How do you design for findability? by Jonatan Lundin.
  • 18 FAQs for reviewers of manuals by Steve Thompson.
  • 20 Enhancing Word with VBA macros by Mike Mee.
  • 24 Embracing topic-based authoring by Maxwell Hoffmann.
  • 28 How to create personalised learning by Kayleigh Tanner.
  • 31 The power of two! by Michael Gregson.
  • 34 What’s the matter with a metaphor? by Fiona Heathcote.
  • 38 Accessibility of SVG hypergraphics by Dave Gardiner.
  • 42 Engaging with customers: part 3 by Fiona Tayler.
  • 44 The future of virtual reality by Tim Luft.
  • 46 Success with desktop publishing by Kavita Kovvali.
  • 51 Second-order reflection by Andrew Peck.
  • 52 Review styles in MadCap Flare by Marjorie Jones.
  • 54 Real-life dilemmas: when are you too old to work by Warren Singer.
  • 55 Real-life responses: become a whistleblower? by Warren Singer.
  • 56 Every Page is Page One by Mark Baker by Damien Braniff.
  • 57 Prescriptive vs descriptive grammarians by Jean Rollinson.
  • 58 Ant Davey describes a typically untypical day by Ant Davey.

• Spring 2015 special supplement
  • 3 From the editor by Katherine Judge.
  • 4 The value of technical communication by Alison Peck.
  • 5 Helping organisations grow by Rachel Potts.
  • 8 The need for speed by Carol Leahy.
  • 10 The value of dedicated technical communicators by Malcolm Wallace.
  • 12 Less time, less text by Maxwell Hoffmann.

• Spring 2015
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 8 Online groups by Robert Scott-Norton.
  • 9 Attending tcworld 2014 in Stuttgart, Germany by Edward King.
  • 10 Still getting things done by Karen Mardahl.
  • 12 Writing in agile environments by Andrew Westfold.
  • 16 Engaging with customers: part 2 by Fiona Tayler.
  • 20 Virtual user engagement by Toni Ressaire.
  • 24 Virtual reality in games by Keith Judge.
  • 25 Communicating with a global team by Geetha Haridas.
  • 28 Flare 11: reinventing the industry, again by Patrick Calnan.
  • 32 Creating videos: tips and tricks by Ellis Pratt.
  • 35 Technical communicators and throwers by Claire Wood.
  • 38 Visualising online help topics by Dave Gardiner.
  • 42 Taming the information scavenger hunt by Cheryl Landes.
  • 45 Learning while doing: training review by Jenni Ajderian.
  • 48 The new vital statistic! by Michael Gregson.
  • 52 Scapple: making notes by Linda Robins.
  • 55 New perspectives for software help by Jochen Marczinzik.
  • 58 Real-life dilemmas: become a whistleblower? by Warren Singer.
  • 59 Real-life responses: how long should you wait? by Warren Singer.
  • 60 Commenting your Work in MadCap Flare by Marjorie Jones.
  • 62 Staying healthy by Andrew Peck.
  • 63 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 64 Knowledge Management in Healthcare edited by Lorri Zipperer by Gavin Ireland.
  • 65 Are we getting lazy by Jean Rollinson.
  • 66 Carol Leahy’s exciting day writing API documentation by Carol Leahy.

• Winter 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Alison Peck.
  • 7 Horace Hockley Award 2014: Rob Waller by Rob Waller.
  • 8 Online groups by Mike Unwalla.
  • 10 UK Technical Communication Awards 2014 by Galyna Key.
  • 11 BIOVIA wins UK Technical Communication Awards by Ruth Howard.
  • 12 Localisation Guide secures UKTC Award 2014 by Jennifer O Neill.
  • 13 Sky IQ wins best use of digital technology award by Mercedes Clark-Smith.
  • 14 What’s happening to the ISTC’s marketing? by Ellis Pratt.
  • 15 What do I need to do about my CPD? by David Farbey.
  • 16 Marketing TCUK 2014 Conference by Vee Modha.
  • 18 Technical Communication UK 2014: To tweet or not to tweet by Carol Leahy.
  • 21 Interactive hypergraphics design by Dave Gardiner.
  • 25 Beyond PDF: move to smaller screens by Maxwell Hoffmann.
  • 30 Video for technical communicators by Matthew Pierce.
  • 32 What you’re missing about mobile by Rachel Johnston.
  • 35 The value of entrenchment by Jamie Measures.
  • 38 Engaging with customers by Fiona Tayler.
  • 40 The chemist: an unexpected journey by Robert Pallant.
  • 42 Reluctant user’s guide to social media by Theresa Cameron.
  • 46 Seen to be Lean? by Michael Gregson.
  • 51 Learning DITA in three easy steps by Adam Sanyo.
  • 54 SCENARI publishing chains by Julien Robert.
  • 58 The MadCap column: Importing Microsoft Word into Flare by Matthew Ellison.
  • 60 The myth of intuition by Andrew Peck.
  • 61 The Adobe technical communication Colum(n): RoboHelp’s DUCC by Colum McAndrew.
  • 62 Real-life dilemmas: how long should you wait? by Warren Singer.
  • 63 Real-life responses: progression to management by Warren Singer.
  • 64 Legal Issues in Global Contexts, Perspectives on Technical Communication in an International Age edited by Kirk St.Amant and Martine Courant Rife by Warren Singer.
  • 65 A common language by Jean Rollinson.
  • 66 Ginny Critcher explains why no two days are the same by Ginny Critcher.

• Autumn 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 And the winner is… by Katherine Judge.
  • 8 Online groups by Mike Unwalla.
  • 9 A learning journey by Alison Peck.
  • 10 UA Europe 2014: Trending in Kraków by Galyna Key.
  • 11 soap! 2014 by Agnieszka Tkaczyk.
  • 12 Localization World Dublin 2014 by Katie Botkin.
  • 13 Congility 2014: serendipity? by Ant Davey.
  • 14 BOTI by Emma Bayne.
  • 16 Where are the technical communicators? by Ellis Pratt.
  • 18 The e-book explosion by Toni Ressaire.
  • 22 Roughing it out with reviewers by Geetha Haridas.
  • 24 The ever-changing face of content by Louise Law.
  • 27 A hybrid approach to XML conversion by Maxwell Hoffmann.
  • 32 Laying the foundations for change by Andrew Joly.
  • 35 Breaking into technical marketing by Cheryl Landes.
  • 38 Advancing technical communication by Michelle Despres.
  • 42 Training in verbal skills by Jean-Paul Bardez.
  • 44 Facilitate towards agreement by John Crawley.
  • 48 A tool that even your developers will use by Raymond Gillespie.
  • 52 Scroll add-ons for Confluence by Nils Bier.
  • 56 SideKick: every author’s assistant by Carsten Regehly.
  • 59 The MadCap column by Matthew Ellison.
  • 60 Real-life dilemmas: Tim by Warren Singer.
  • 61 Real-life responses: Maria by Warren Singer.
  • 62 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 63 Shall and will: is it worth preserving the distinction? by Jean Rollinson.
  • 64 Crystal clear – books by David Crystal by Andrew Peck.
  • 66 Back to school by Andrew Peck.

• Summer 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Community matters – part 2 by Andrew Marlow.
  • 12 FTI conference celebrated 50 years by Emma Bayne.
  • 14 A room with a view… on the world! by Marie Flacassier.
  • 15 Core concepts, trends focus of STC InterChange by Cheryl Landes.
  • 16 Write the Docs EU by Jessica Rose.
  • 17 Learning rocks! by Pam Coca.
  • 18 TCeurope Colloquium 2014 Our Core Skills by Jennifer O Neill.
  • 19 Swedish technical communication – TIC by Emma Bayne.
  • 22 Information design for documentation by Geetha Haridas.
  • 25 Surviving accelerating change by Noz Urbina.
  • 30 Marketing skills workshop by Jean Rollinson.
  • 33 Help reading the mediation map… by John Crawley.
  • 36 Localising for Brazil, a nation on the rise by Louise Law.
  • 40 Refocusing on the customer by Michelle Despres.
  • 43 Overcoming the ‘fear factor’ by Maxwell Hoffmann.
  • 48 The rise of multi-device learning by Imogen Casebourne.
  • 52 Responsive design by Neil Perlin.
  • 55 Abbreviations by Jean Rollinson.
  • 56 Real-life dilemmas by Warren Singer.
  • 57 Real-life responses by Warren Singer.
  • 58 The MadCap column by Matthew Ellison.
  • 59 Life, death and the user experience by Andrew Peck.
  • 60 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 61 The Content Twins by Cherryleaf by Pam Coca.
  • 62 Helen Harbord describes her new venture by Helen Harbord.

• Spring 2014 special supplement
  • 3 From the editor by Katherine Judge.
  • 4 Expert project management is paramount by Helen Eckersley.
  • 8 Breaking the barriers of multilingual social media by Chetan Khushal.
  • 12 Localisation will help you export and grow by Paul Ballard.
  • 16 Translation decisions now depend on brand impact by Louise Law.
  • 19 Built on air? Built on a rock! by James Valentine.
  • 22 Reducing localisation costs via FrameMaker 12 by Maxwell Hoffmann.

• Spring 2014
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Community matters – part 1 by Andrew Marlow.
  • 12 IEC 1906 Award by Richard Hodgkinson.
  • 14 The landscape changes…again by Neil Perlin.
  • 18 Best practices for screen video by Matthew Pierce.
  • 21 Creating narrated videos for software by Martin Block.
  • 24 Scientific writing by John Blackwell.
  • 27 Remember your roots by Carol Leahy.
  • 29 Seconds out…sprint one by Mike Robinson.
  • 33 Ten reasons to love Flare 10 by Paul Pehrson.
  • 36 Dr.Explain 4.10 review by Colum McAndrew.
  • 40 Review of Adobe RoboHelp 11 by Matthew Ellison.
  • 44 Enhancing web output with jQuery by John Espirian.
  • 48 Developing a term checker by Mike Unwalla.
  • 50 Stress: the final frontier by Galyna Key.
  • 52 Transformation or leap of faith? by James Stevenson.
  • 55 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 56 Single-sourcing from MadCap Mimic by Matthew Ellison.
  • 58 Real-life dilemmas by Warren Singer.
  • 59 Real-life responses by Warren Singer.
  • 60 Baby see, baby do by Andrew Peck.
  • 61 Spot the errors: part 2 by Jean Rollinson.
  • 62 Content strategy. Connecting the dots between business, brand and benefits by Rahel Anne Bailie and Noz Urbina by Andrew Peck.

• Winter 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 Horace Hockley Award 2013: JoAnn Hackos by JoAnn Hackos.
  • 8 Online groups by Mike Unwalla.
  • 10 Mike Austin Award 2013: Tony Eyre and Nick Robson by Tony Eyre.
  • 11 UK Technical Communication Awards 2013 by Galyna Key.
  • 12 QAS cleans up at UKTC Awards by Andy White.
  • 13 Carol Colledge wins merit award by Carol Colledge.
  • 14 You say “tekom”, I say “tcworld” by Ellis Pratt.
  • 16 Technical Communication UK 2013: Three “Grand Days Out” in Bristol by Kai Weber.
  • 20 A concurrent engineering environment by Andrew Pickering.
  • 22 Digital accessibility by Léonie Watson.
  • 26 How we made our skills go further by Marilyn Heron.
  • 28 Mobile devices and documentation by Jean-Paul Bardez.
  • 30 A brave new (DITA) world by Andrew Westfold.
  • 33 Do you know exactly what you know? by Gavin Ireland.
  • 36 Communicating with farmers by Louise Manning.
  • 39 Challenges in multichannel publishing by Neil Perlin.
  • 42 Reaching out by Denise Marshall.
  • 44 Writing in Energy and Resources by Robert Illes.
  • 48 Review of MadCap Lingo Version 8 by Peter Argondizzo.
  • 50 Tenants of the DSDM framework… by Keith Richards.
  • 54 Real-life dilemmas by Warren Singer.
  • 55 Flare’s HTML5 output by Matthew Ellison.
  • 57 Marking your territory by Andrew Peck.
  • 58 The DITA Man by Cherryleaf by Pam Coca.
  • 59 Spot the errors by Jean Rollinson.
  • 60 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 61 Sophie Watson describes a day working with standards by Sophie Watson.

• Autumn 2013
  • 4 From the editor by Katherine Judge.
  • 5 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 9 Congility – a vendor’s perspective by Peter Li.
  • 10 TCeurope Colloquium 2013: Technical Communication in Europe by Edward King.
  • 11 UA Europe 2013 by Alison Peck.
  • 13 3di acquires TIS client profile by 3di.
  • 14 Your professional development matters by Alison Peck.
  • 18 Choosing the right path by Tony Self.
  • 22 Communicating value: part 3 by Rachel Potts.
  • 26 eLearning: the promise and the pitfalls by Leah Guren.
  • 29 A new tool in technical communication by Diego Schiavon.
  • 32 How work gets done by Malcolm Cawood.
  • 35 Help blends community and security by Derek Warren.
  • 38 Elusive English by Theresa Cameron.
  • 42 How things were by Richard Truscott.
  • 46 Time to manage projects dynamically!! by Keith Richards.
  • 50 Working as a freelancer by Warren Singer.
  • 54 Working from home by Various.
  • 58 Focus on MadCap Capture by Matthew Ellison.
  • 60 Real-life dilemmas by Warren Singer.
  • 62 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 63 Who’d be a Subject Matter Expert? by Andrew Peck.
  • 64 Online Education 2.0: Evolving, Adapting and Reinventing Online Technical Communication edited by Kelli Cargile Cook and Keith Grant-Davie by Alison Peck.
  • 65 Unnecessary words by Jean Rollinson.
  • 66 Adrian Morse describes a day at Picis by Adrian Morse.

• Summer 2013 special supplement
  • 2 From the editor by Katherine Judge.
  • 3 What’s all the fuss about? by Alison Peck.
  • 5 WordPress and accessible websites by Graham Armfield.
  • 8 BS 8878 and technical communication by Jonathan Hassell.
  • 14 Are my documents accessible? by Grant Broome.

• Summer 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 ISTC Community by Andrew Marlow.
  • 12 MadWorld 2013 – an event to remember by Pam Coca.
  • 14 GALA 2013: the future of localisation by Catherine Guinon.
  • 16 Developing a set of graphics standards by John Revington.
  • 20 Improving visuals for non-designers by Matthew Pierce.
  • 24 Docfacto improves software documentation by Rachel Potts.
  • 28 TechScribe STE Term Checker by Uwe Muegge.
  • 30 Learning from historical fighting manuals by Ellis Pratt.
  • 34 Permission to abstain from decisions! by John Burns.
  • 38 Generating modular documentation by Peter Nixon.
  • 42 ANSI Z535.6: new and improved part 2 by Mathew Kundinger.
  • 46 Translating online global communications by Louise Law.
  • 48 Introduction to RoboHelp 10 mobile by Neil Perlin.
  • 50 Hard, but not impossible by Jonathan Glassman.
  • 51 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 The MadCap Column by Matthew Ellison.
  • 54 The infinite monkeys approach by Andrew Peck.
  • 55 Contributions wanted for the Dilemmas column by Warren Singer.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 Negotiating Cultural Encounters: Narrating Intercultural Engineering and Technical Communication by Han Yu and Gerald Savage by Warren Singer.
  • 59 What should our job entail? by Jean Rollinson.
  • 60 Universal Principles of Design: 125 ways to enhance usability, influence, perception, increase appeal, make better design decisions, and teach through design by William Lidwell, Kritina Holden and Jill Butler by John Revington.
  • 62 Ashleen Premjit describes her career so far by Ashleen Premjit.

• Spring 2013
  • 4 From the editor by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 How German is it? by Kai Weber.
  • 10 Online groups by Mike Unwalla.
  • 11 CPD: why bother? by Alison Peck.
  • 14 Beyond the comfort zone by Robert Scott-Norton.
  • 18 Please take your place in the queue! by John Burns.
  • 22 Optimising your display fonts by Ann Sharman.
  • 26 It’s a career, but not as we know it by Carol Leahy.
  • 28 Communicating value: part 2 by Rachel Potts.
  • 32 What do your users think? by Glynn Naughton.
  • 35 MadCap Flare 9 – ‘Something for everyone’ by Ed Marshall.
  • 39 Downsides of social media by Diego Schiavon.
  • 42 Recruiting the right technical communicator by Rowan Shaw.
  • 46 The HyperSTE framework by Brian Gajadhar.
  • 50 Volunteering helps technical communication by Claire Wood.
  • 54 Acrolinx 3.0 product review by Katherine Judge.
  • 56 Creating and testing symbols to ISO standards by Richard Hodgkinson.
  • 59 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 60 Real-life dilemmas by Warren Singer.
  • 61 The MadCap column by Adrian Morse.
  • 63 People of the .doc by Andrew Peck.
  • 64 Financial Times Guide to Business Writing by Ian Atkinson by Linda Robins.
  • 64 Writing that Works by Kenneth Roman and Joel Raphaelson by Linda Robins.
  • 65 Metaphors and similes by Jean Rollinson.
  • 66 John Kearney’s day by John Kearney.

• Winter 2012
  • 4 From the editor by Katherine Judge.
  • 5 Horace Hockley Award 2012: John Haynes by Paul Ballard.
  • 6 President’s view by Paul Ballard.
  • 7 Mike Austin Award 2012: Margaret Aldis by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Foglight Technical Communications wins an award by Dave Truman.
  • 11 UK Technical Communication Awards 2012 by Galyna Key.
  • 12 Area groups get going by Richard Truscott.
  • 14 Technical Communication UK 2012: Sweet or savoury? by Kai Weber.
  • 17 Capita’s software services by Sally Burgess.
  • 18 Co-operating freelances by Margaret Ranken.
  • 20 Getting on the wagon by Andrew Peck.
  • 22 Ottobock relies on SCHEMA by Arno Schmidt.
  • 24 Breaking into a speciality market: part 2 by Ed Marshall.
  • 30 User guides versus intuitive products by Andrew Marlow.
  • 33 Learning from Mark Twain by Stephen Crabbe.
  • 36 This project is big enough for both of us! by John Burns.
  • 39 Avoiding casualties in content delivery by Don Rasky.
  • 42 Choosing the right solution by Sandra Priestley.
  • 48 Improving emergency instructions by Irina Temnikova.
  • 54 Copyright law and technical communications by Warren Singer.
  • 58 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 59 WG 2 meets Hurricane Sandy by Richard Hodgkinson.
  • 60 The MadCap column by Neil Perlin.
  • 62 Real-life dilemmas by Warren Singer.
  • 64 HTML&CSS (design and build websites) by Jon Duckett by Pam Coca.
  • 65 Ambiguity by Jean Rollinson.
  • 66 Louise Law’s busy but productive day by Louise Law.

• Autumn 2012
  • 4 From the editor by Katherine Judge.
  • 5 Communicator wins APEX Award of Excellence by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 7 Welocalize develops strategy for TripAdvisor by Louise Law.
  • 8 Online groups by Mike Unwalla.
  • 10 Moving forward: new ISTC website by Gordon McLean.
  • 12 Chips, corruption and confessions! by Colum McAndrew.
  • 14 Burning the stories at both ends? by John Burns.
  • 17 Review of Adobe RoboHelp 10 by Matthew Ellison.
  • 24 The Lean user manual? by Ellis Pratt.
  • 26 Hats off to user experience by Stuart Bender.
  • 30 Design decisions in scientific illustration by Russell Kightley.
  • 33 A quick guide to QR codes by Pam Coca.
  • 34 Developing a documentation strategy by Richard Truscott.
  • 36 Breaking into a speciality market: part 1 by Ed Marshall.
  • 40 Global authoring techniques by Lorcan Ryan.
  • 43 Digital asset management systems by Warren Singer.
  • 48 Does writing and translation save lives? by Louise Law.
  • 50 Why waste words? by Steve Thompson.
  • 51 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 The MadCap column by Matthew Ellison.
  • 53 Language by Jean Rollinson.
  • 54 Real-life dilemmas by Warren Singer.
  • 56 Brilliant InDesign CS5 by Steve Johnson by Alison Peck.
  • 56 Real World Adobe InDesign CS5 by Olav Martin Kvern, David Blatner and Bob Bringhurst by Alison Peck.
  • 58 The Lean Startup – How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses by Eric Ries by Ellis Pratt.
  • 59 Five Steps to MadCap Flare – Update for Flare version 8 by Lorraine Kupka by Alison Turner.
  • 60 WG 2 meets on Jeju Island by Richard Hodgkinson.
  • 62 Patrick Hofmann’s iconic day by Patrick Hofmann.

• Summer 2012
  • 4 From the editor by Katherine Judge.
  • 5 Letters by Various.
  • 6 President’s view by Paul Ballard.
  • 7 Mentoring scheme for Junior members by Linda Robins.
  • 8 Online groups by Mike Unwalla.
  • 10 Professional Development and Recognition by Alison Peck.
  • 11 Latest in localisation trends at GALA 2012 by Laura Brandon.
  • 12 TCeurope Colloquiums 2012 in Portugal by Tom Dumic.
  • 14 Results of the 2012 survey by Emma Bayne.
  • 17 Communicating value: part 1 by Rachel Potts.
  • 20 Getting started with mobile learning by Imogen Casebourne.
  • 23 ANSI Z535.6: new and improved part 1 by Mathew Kundinger.
  • 26 Low-maintenance documentation techniques by Steve Thompson.
  • 28 Flex your new accessibility muscles by Karen Mardahl.
  • 31 Getting your stories straight! by John Burns.
  • 34 Camtasia for Mac 2 by Phil Stokes.
  • 38 Global linking for flexible pattern reuse by Owen Flatau.
  • 42 Indexing: an overview by Greg Turnbull.
  • 45 HelpServer 4.6 review by James Vanslette.
  • 48 Global diversity and localisation issues by Lorcan Ryan.
  • 52 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 53 Thinking of editing some work? by Jean Rollinson.
  • 54 Real-life dilemmas by Warren Singer.
  • 55 Just My Type – A book about fonts by Simon Garfield by Jean Rollinson.
  • 56 The MadCap column by Matthew Ellison.
  • 57 DITA Best Practices – A Roadmap for Writing, Editing, and Architecting in DITA by Laura Bellamy, Michelle Carey, and Jenifer Schlotfeldt by Kai Weber.
  • 58 Richard Hodgkinson looks at his “retirement” by Richard Hodgkinson.

• Spring 2012
  • 4 From the editor by Katherine Judge.
  • 5 Putting Communicator online by Katherine Judge.
  • 6 President’s view by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Why would anyone bother? by Peter Fountain.
  • 11 Tomorrow’s help by Noz Urbina.
  • 16 How to get to grips with social media by Lee Mullin.
  • 20 The meteoric rise of social media by Louise Law.
  • 23 Including video in a help file by Matthew Dyer.
  • 26 A scrum without the opposition? by Rachel Houghton.
  • 30 How to be a Technical Communicator by Claire Wood.
  • 32 MadCap Flare 8: a tool for the 21st century by Ed Marshall.
  • 36 You can have any colour by Tony Self.
  • 40 Creating mobile apps without coding by Neil Perlin.
  • 44 Global authoring resources by Lorcan Ryan.
  • 48 Singing a new tune with help by Mark Johnson.
  • 51 Communicator: the proofreading process by Linda Robins.
  • 52 Technical Editing by Carolyn D Rude and Angela Eaton by Amelia Chesley.
  • 54 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 55 UK to US English by Jean Rollinson.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 The MadCap column by Matthew Ellison.
  • 60 New software documentation standards … by Richard Hodgkinson.
  • 62 Theresa Cameron gets the best out of any situation by Theresa Cameron.

• Winter 2011 special supplement
  • 2 From the editor by Katherine Judge.
  • 2 Traditional technical communication by Douglas Newton.
  • 4 Making icons make sense by Patrick Hofmann.
  • 8 Speaking visually by Matthew Pierce.
  • 10 Multi-channel, rich, and social by Adobe.

• Winter 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 7 Introducing the ISTC Accreditation Scheme by ISTC.
  • 8 Online groups by Mike Unwalla.
  • 10 The UK Technical Communication Awards by Alison Peck.
  • 12 Countering the offshore outsourcing trend by Lynn Kolber.
  • 13 Horace Hockley Award 2011: Tony Self by Paul Ballard.
  • 14 Double win for Welocalize by Louise Law.
  • 15 The ISTC at tcworld by Alison Peck.
  • 16 More than words by Cerys Willoughby.
  • 17 Machine Translation: Yes or No? by Tom Gannon.
  • 20 Evolving technical communicators? by Ellis Pratt.
  • 22 Documentation that the Doctor ordered by Peggy Spencer.
  • 24 Developing scripts for ‘Round Table Theatre’ by Ron Blicq.
  • 26 Eighteen principles for using graphics by John Revington.
  • 32 Technical Communication UK 2011 by Eeva Viljanen.
  • 35 Using video to supplement user assistance by Philip Murray.
  • 38 Can you improve search engine rankings by Amy Munice.
  • 40 Advanced formatting with Arbortext Styler by Chris Western.
  • 44 Agile synergy by Anna Haberko.
  • 47 Why internationalisation is an opportunity by Rob Sexstone.
  • 50 Pushing FrameMaker: a case study by Steve Rickaby.
  • 55 Communicator: the copyediting process by Tony Eyre.
  • 56 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 57 Grammar books by Jean Rollinson.
  • 58 Real-life dilemmas by Warren Singer.
  • 60 Technical Communication for newcomers by Sharon J Gerson and Steven M Gerson by David Farbey.
  • 61 WG 2 meets in Sydney by Richard Hodgkinson.
  • 62 Home alone: the joys and distractions of being wired for work by Phil Stokes.

• Autumn 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 7 Communicator wins APEX Award of Excellence, again by Katherine Judge.
  • 8 Online groups by Mike Unwalla.
  • 10 TCeurope Colloquium 2011 in Brussels by Eeva Viljanen.
  • 12 Congility 2011 redux – addressing content agility by Noz Urbina.
  • 14 17th Localization World focuses on the future by Katie Botkin.
  • 16 Online survey with professional authors by Lorcan Ryan.
  • 20 Blinded by colour by Max Williams.
  • 22 How do you design end-user assistance? by Jonatan Lundin.
  • 28 10 Golden rules for bid writing by Alison Reeves.
  • 32 Help goes mobile at CCC by Riyaz Adamjee.
  • 34 Celebrating technical illustration by Theresa Cameron.
  • 40 The changing role of digital learning content by Clive Shepherd.
  • 46 EB.Now! Review by Jacquie Rhodes.
  • 48 Localising eLearning – an overview by Rob Sexstone.
  • 51 DITA-FMx revisited by Andy Lewis.
  • 54 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 56 Real-life dilemmas by Warren Singer.
  • 58 Trends in Technical Communication – Rethinking Help edited by Ellis Pratt by Phil Stokes.
  • 59 Grammar terms by Jean Rollinson.
  • 60 WG 2 meets in Louveciennes by Richard Hodgkinson.
  • 61 A standard for simplified natural language by Richard Hodgkinson.
  • 62 John Revington ponders the balance between day reality and day dream by John Revington.

• Summer 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Obituary: Cyril Windust 1915-2011 by Emma Bayne.
  • 11 The Welocalize revolution by Louise Law.
  • 12 Exploring educational futures by Dai Griffiths.
  • 14 France: Science and Curiosities Exhibition by Theresa Cameron.
  • 18 Survey results reveal worrying trend by David Farbey.
  • 22 Can e-learning replace a user guide? by Amanda Caley.
  • 26 Scrivener: write the way you think by Phil Stokes.
  • 30 Harry Beck’s underground map by Richard Truscott.
  • 34 Who edits the editors? by John Revington.
  • 36 Designing a better readability formula by Nick Wright.
  • 38 The critical importance of integration by Peter Li.
  • 42 Ekumo: web-based documentation by Christian Geng.
  • 44 Machine translation and user assistance by Rob Sexstone.
  • 48 FrameMaker automation under one roof by Andy Lewis.
  • 50 The Adobe technical communication Colum(n) by Colum McAndrew.
  • 52 Real-life dilemmas by Warren Singer.
  • 54 Developing user documentation by Cerys Willoughby.
  • 55 An introduction to ISO standards by Richard Hodgkinson.
  • 56 The Non-Designer’s Design Book by Robin Williams by Bridget Walsh.
  • 57 Prepositions by Jean Rollinson.
  • 58 Karen Mardahl describes a working day with KEMAR in Denmark by Karen Mardahl.

• Spring 2011
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Paul Ballard.
  • 8 Major Changes to ISTC Education by David Farbey.
  • 10 Online groups by Mike Unwalla.
  • 11 The ISTC 2011 Survey by Emma Bayne.
  • 14 Streamlining your workflow with Flare by Eddie VanArsdall.
  • 20 A ‘Flare’ for translation by Scott Bass.
  • 23 Explanation by Pattern by Richard Truscott.
  • 24 Learning about accessibility – and why by Karen Mardahl.
  • 26 PerfectIt – a step in the right direction by Theresa Cameron.
  • 28 What and where? by Chris Atherton.
  • 30 Review of Adobe RoboHelp 9 by Matthew Ellison.
  • 35 More pictures, fewer words by Martin Block.
  • 38 Revisiting DocBook by Andrew Owen.
  • 42 Word macros to help wordsmiths by Paul Beverley.
  • 46 Translation server technology part 1: XTM by Rob Sexstone.
  • 50 Budget FrameMaker file management by Andy Lewis.
  • 53 Checking spelling and grammar checker by Caroline Morris.
  • 54 Real-life dilemmas by Warren Singer.
  • 56 DITA 101: Fundamentals of DITA for Authors and Managers by Ann Rockley, Steve Manning and Charles Manning, with Mark Lewis by Kai Weber.
  • 57 More about standards by Richard Hodgkinson.
  • 58 Kai Weber reports on a typical day where writing takes a backseat to collaboration and communications by Kai Weber.

• Winter 2010
  • 4 Editorial by Katherine Judge.
  • 5 Horace Hockley Award 2010: Ian Kemble by Ian Kemble.
  • 6 Presidential address by Paul Ballard.
  • 7 UK Technical Communication Awards 2010 by Galyna Key.
  • 7 Interview with Sandra Priestley by Sandra Priestley.
  • 8 Online groups by Mike Unwalla.
  • 10 Winning UK Technical Communication Awards 2010 by John Dingli.
  • 12 ISTC Community update by Rachel Potts.
  • 14 Local area groups by Various.
  • 15 The emotion factor in user manuals by Ellis Pratt.
  • 18 What kind of assistance do users need? by Matthew Ellison.
  • 22 Getting ahead as a lone author by Kai Weber.
  • 26 Technical Communication UK 2010 by Paul Ballard.
  • 29 Challenges and opportunities in localisation by Rob Sexstone.
  • 32 Terminology – who cares? by Louise Law.
  • 36 Is it easy to find information in a manual? by Jonatan Lundin.
  • 39 Managing derivative DITA content by Alex Masycheff.
  • 42 Routes into technical communication by Various.
  • 44 Common grammatical errors by Jean Rollinson.
  • 46 Real-life dilemmas by Warren Singer.
  • 48 Conversation and Community by Anne Gentle by Jean Rollinson.
  • 48 Socialnomics by Erik Qualman by Jean Rollinson.
  • 49 WG 2 meets in Gaithersburg by Richard Hodgkinson.
  • 50 Content strategist Eddie VanArsdall shares his typical day as managing editor of a US federal website by Eddie VanArsdall.

• Autumn 2010
  • 4 Editorial by Katherine Judge.
  • 5 Letters by Various.
  • 6 Presidential address by Simon Butler.
  • 7 ISTC Education – Looking Ahead by David Farbey.
  • 8 Local area groups by David Jones.
  • 10 Online groups by Mike Unwalla.
  • 12 Chaucer: a father of instruction manuals by Stephen Crabbe.
  • 15 The evolution of Arbortext APP by Chris Western.
  • 19 DTP source improvements by Roman Civin.
  • 23 Developing a documentation strategy by Richard Truscott.
  • 27 Developing a content strategy by Noz Urbina.
  • 31 Using Author-it Assist by David Jones.
  • 34 Regulatory approval for life sciences by Peter Li.
  • 37 Quality not quantity by Tom Smith.
  • 40 Attribute filtering with FrameMaker by Andy Lewis.
  • 44 Split infinitives by Jean Rollinson.
  • 45 Globish the world over by Jean-Paul Nerrière and David Hon by Mike Unwalla.
  • 46 Real-life dilemmas by Warren Singer.
  • 48 WG 2 meets in Niigata by Richard Hodgkinson.
  • 50 Geetha Haridas describes a day mostly spent reviewing the lessons learned from a recently completed project by Geetha Haridas.

• Summer 2010
  • 4 Out with the old by Marian Newell.
  • 5 … and in with the new by Katherine Judge.
  • 6 Presidential address by Simon Butler.
  • 7 UK Technical Communication Awards 2010 by Galyna Key.
  • 8 Online groups by Mike Unwalla.
  • 10 Financial assistance for students by Adelaide Nxumalo.
  • 12 TCeurope Colloquium 2010 by Terhi Sipilä.
  • 13 Technical Communication UK 2010 by Rachel Potts.
  • 14 Disclaimers in technical documents by Warren Singer.
  • 18 Integrating single sourcing into Word by Alex Masycheff.
  • 22 Creating graphics with localisation in mind by Sue Rigby.
  • 26 Enjoying your work right into retirement by Douglas Newton.
  • 29 MadCap Flare goes mobile by Neil Perlin.
  • 32 Migrating to MadCap Flare by Adrian Morse.
  • 38 Laying the foundations for success by Nicky Bleiel.
  • 42 Structure with FM conversion tables by Andy Lewis.
  • 46 Using the active and passive voices by Jean Rollinson.
  • 47 Five Steps to MadCap Flare by Lorraine Kupka and Joy Underhill by Ed Clayton.
  • 48 Truthtelling in customer communications by Warren Singer.
  • 49 A standard for simplified natural language by Richard Hodgkinson.
  • 50 Colum McAndrew describes a typical working day in the period after finishing one major project and before starting the next by Colum McAndrew.

• Spring 2010 special supplement
  • 2 Introduction by Marian Newell.
  • 3 A super-role for technical communicators by Noz Urbina.
  • 5 Blogging – the invisible conversation by Gordon McLean.
  • 7 Using the conversation to raise standards by David Farbey.
  • 9 Social media and the power of the ‘social beta’ by RJ Jacquez.

• Spring 2010
  • 4 Technical Communication UK 2010: 21-23 September, Oxfordshire by Rachel Potts.
  • 4 Editorial by Marian Newell.
  • 6 Presidential address by Simon Butler.
  • 7 Local area groups for technical communicators by Elena Amandola.
  • 8 Online groups by Mike Unwalla.
  • 10 Mentoring scheme opened to Junior members by Linda Robins.
  • 12 MadCap Flare version 6.0 by Matthew Ellison.
  • 16 Standardising a documentation Suite by Colum McAndrew.
  • 20 You think PDFs are old hat don’t you? by Nigel Curtis.
  • 22 Tech Comms in New Zealand by Steve Moss.
  • 26 A guide for inducing dreams by Theresa Cameron.
  • 30 Authoring/Translation in the Life Sciences by Richard Chin.
  • 34 Languages of Central and Eastern Europe by Jurek Nedoma.
  • 40 Who are today’s internal communicators? by Catherine Park.
  • 44 Single-sourcing with TemplateMapper by Andy Lewis.
  • 47 Improving consistency by Paul Beverley.
  • 48 Technical Communication: English Skills for Engineers Paperback by Meenakshi Raman and Sangeeta Sharma by Jean Rollinson.
  • 49 Taking a broader view by Richard Hodgkinson.
  • 50 Mark Swaine explains the role of porridge in the life of a tech comms manager by Mark Swaine.

• Winter 2009
  • 4 Editorial by Marian Newell.
  • 5 Horace Hockley Award 2009: Patrick Hofman by ISTC.
  • 5 UK Technical Communication Awards 2009 by ISTC.
  • 6 Presidential address by Simon Butler.
  • 7 The ISTC exhibits in Associations World at tcworld by Alison Peck.
  • 8 Online groups by Mike Unwalla.
  • 10 Social media in technical communication by Matthew Ellison.
  • 14 Standardising a Documentation Suite by Colum McAndrew.
  • 18 Deaf awareness for Communicators by David Spicer.
  • 22 Fostering good team dynamics by Warren Singer.
  • 26 Technical Communication skills by Greg Turnbull.
  • 28 Technical Communication UK 2009 by Jonathan Page.
  • 30 Help & Manual version 5.3 by Matthew Ellison.
  • 36 Non-PC technical communication by Steve Whalley.
  • 42 Deploying a web CMS by James Brice.
  • 44 Delivering a new website by Mark Tamblyn.
  • 46 CMS integration for FrameMaker by Andy Lewis.
  • 50 Prepositions: onto/on and into/in by Jean Rollinson.
  • 51 Science and Technical Writing by Philip Rubens by Damien Braniff.
  • 52 WG2 meets at Mercer University, Macon by Richard Hodgkinson.
  • 54 David Jones reminds us that there’s more to the day than the work itself – travel, lunch breaks and e-mails all go to make up a routine by David Jones.

• Autumn 2009
  • 4 Editorial by Marian Newell.
  • 5 Education by Jim Moore.
  • 6 Presidential address by Simon Butler.
  • 7 TCeurope launches new website by Theresa Cameron.
  • 8 Online groups by Mike Unwalla.
  • 10 ISTC introduces Junior Member grade by Simon Butler.
  • 11 ISTC Business Affiliate celebrates 20 years in the technical translation industry by Lloyd International Translations.
  • 12 Support for DITA in Flare 5 by Matthew Ellison.
  • 16 New depths in Help project analysis by Eddie VanArsdall.
  • 19 Destruct or construct your variants? by Torsten Machert.
  • 24 Demystifying patent translation by Amanda Montecinos.
  • 26 Current trends in quality assessment by Libor Safar.
  • 30 Matching Vendors to requirements by Francis Corbett.
  • 36 Selecting a web CMS by James Brice.
  • 40 The adventure begins by James Windebank.
  • 42 Text insets and conditional text by Tammy van Boening.
  • 46 Verbs: Singular and Plural by Jean Rollinson.
  • 47 The Global English Style Guide by John R Kohl by Mike Unwalla.
  • 48 WG2 meets in Hyderabad by Richard Hodgkinson.
  • 50 Fledgling author Darryl Wilkins reflects on his move into technical communication and the challenges presented by his current role by Darryl Wilkins.

• Summer 2009
  • 4 Editorial by Marian Newell.
  • 5 TCeurope 9th Colloquium: a charm offensive by Theresa Cameron.
  • 6 Presidential address by Simon Butler.
  • 7 Focus group: member benefits by Rachel Potts.
  • 8 Online groups by Mike Unwalla.
  • 10 Technical Communication Suite 2 by Matthew Ellison.
  • 15 DocTrain West 2009 by Mary Ann Howell.
  • 18 Doc-To-Help 2009 version 2 by Robert Meijer.
  • 22 The perfect help-system landing page by Paul Filby.
  • 26 Beyond the Barricade by Steve Whalley.
  • 31 Integrated Training Materials by Warren Singer.
  • 36 Author-it 5.2 by Amanda Caley.
  • 40 The origins of the web CMS by James Brice.
  • 42 Press Breakfast @ Quark’s by Galyna Key.
  • 44 Creating DITA content with FrameMaker by Andy Lewis.
  • 47 Developing a Style Guide by Jean Rollinson.
  • 48 Information Architecture for the World Wide Web by Peter Morville and Louis Rosenfeld by Katja McLaughlin.
  • 49 PDF universal accessibility by Richard Hodgkinson.
  • 50 Rachel Potts recalls a typically hectic day as head of tech comms at a software company by Rachel Potts.

• Spring 2009
  • 4 Editorial by Marian Newell.
  • 5 Association management services for the ISTC by Peter Fountain.
  • 6 Presidential address by Simon Butler.
  • 7 Technical Communication UK 2009 by Paul Ballard.
  • 8 Online groups by Mike Unwalla.
  • 10 Using web analytics for documentation by Rachel Potts.
  • 14 Wake up in terminology management by Sophie Hurst.
  • 18 Interactive documentation at BigHand by Owen Flatau.
  • 22 Benchmarks for high performance by Ellis Pratt.
  • 23 MadCap Blaze: Should Adobe worry? by Geoff Hart.
  • 26 Creating Web demos by JLuz Latham.
  • 27 The ‘quality’ in quality documentation by Stephen Crabbe.
  • 31 Turning photographs into illustrations by Bert Witsmeer.
  • 34 Documenting data centre migrations by Warren Singer.
  • 40 Don’t rule out machine translation by Andreas Durr.
  • 42 Conditional text strategies by Terry Smith.
  • 47 Problems of quantity by Jean Rollinson.
  • 48 Content Management: Bridging the Gap between Theory and Practice edited by George Pullman and Baotong Gu by James Brice.
  • 49 News on progress and review opportunities by Richard Hodgkinson.
  • 50 Steve Rickaby describes a typical day in the late summer of 2008 by Steve Rickaby.

• Winter 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2008 by Marian Newell.
  • 6 Presidential address by Simon Butler.
  • 7 Book reviews by Linda Robins.
  • 7 Horace Hockley Award 2008: Matthew Ellison by Marian Newell.
  • 7 Mike Austin Award 2008: Matthew Ellison by Marian Newell.
  • 8 Education by Jim Moore.
  • 8 Marketing by Paul Ballard.
  • 9 Area groups by Rachel Potts.
  • 9 Membership by Linda Robins.
  • 10 International by Theresa Cameron.
  • 12 Online groups by Mike Unwalla.
  • 14 Trade marks by Sean Redmond.
  • 18 Open source – the TC perspective by James Brice.
  • 22 SharePoint for content management by Owen Flatau.
  • 26 User-centred Context-Sensitive Help by Matthew Ellison.
  • 30 Global authoring survey: UK results by Sophie Hurst.
  • 33 Controlled language spreads its wings by Berry Braster.
  • 36 DITA/TECHCOMM Conference 2008 by Mary Ann Howell.
  • 39 Typesetting large tagging schemes by Lynne Price.
  • 44 Affiliate news by Various.
  • 45 Industry news by ISTC.
  • 46 Hyphens, en and em rules by Jean Rollinson.
  • 47 WG2 meets in Nanning by Richard Hodgkinson.
  • 48 Information Development: Managing Your Documentation Projects, Portfolio, and People by JoAnn T Hackos by David Farbey.
  • 50 Mike Unwalla describes a day spent on developing business for the future by Mike Unwalla.

• Autumn 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 6 Presidential address by Simon Butler.
  • 7 ISTC Student of the Year 2008 by David Hutchinson.
  • 7 First exams for the ISTC Open Learning Course by John Young.
  • 8 ISTC leads The Institute the INTECOM revival by Theresa Cameron.
  • 9 Blog spot: what’s the point? by Gordon McLean.
  • 10 Online groups by Mike Unwalla.
  • 12 Moral rights by Sean Redmond.
  • 14 ANSI Z535.6 and product safety by Mathew Kundinger.
  • 18 Effective Terminology Management by Alex Reckless.
  • 21 Critical incident communications by Warren Singer.
  • 24 X-Pubs 2008 by Paul Ballard.
  • 28 60 years of the ISTC by Emma Bayne.
  • 30 40 years of Communicator by Marian Newell.
  • 33 40 years of technology at work by Paul Renehan.
  • 36 A better quality of conversation by Jake Sorofman.
  • 38 Effective Information Management by Sacha Fedler.
  • 42 How does your garden grow by David Jones.
  • 47 Locking down document design by Steve Rickaby.
  • 51 Affiliate news by Various.
  • 52 Industry news by ISTC.
  • 53 Using commas to avoid ambiguity by Jean Rollinson.
  • 54 Quality control and benefits by Bill Johncocks.
  • 56 Unter den Linden by Richard Hodgkinson.
  • 57 Wikipatterns by Stewart Mader by Katja McLaughlin.
  • 58 Brian Harris gives a light-hearted insight into a day in the world of agile development by Brian Harris.

• Summer 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Room 101 by Various.
  • 6 Presidential address by Simon Butler.
  • 7 New secretariat takes effect by Peter Fountain.
  • 8 ISTC launches new book series by Marian Newell.
  • 9 Advertising in the ISTC’s publications by Felicity Davie.
  • 10 Online groups by Mike Unwalla.
  • 12 InfoPlus+ by Kathryn Valdal Fourie.
  • 14 Copyright FAQs by Sean Redmond.
  • 16 Technical Communication in Cambridge by Warren Singer.
  • 19 TCeurope Colloquium 2008 by Theresa Cameron.
  • 22 Usability Study: embedded UA by Heather Fielding.
  • 26 Turbo-accelerated translation by Frank Erven.
  • 30 Their name liveth for evermore by Marian Newell.
  • 34 XML authoring: coming to a desk near you by Scott Abel.
  • 38 Ripe for reinvention by Jake Sorofman.
  • 41 Full-circle XML by Rhonda Wainwright.
  • 44 Spotlight on User Assistance by Matthew Ellison.
  • 46 The FDK: an introduction by Russ Ward.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 A capital idea by Nick Robson.
  • 53 Beyond the written page by Bill Johncocks.
  • 54 FrameMaker 7: The Complete Reference by Sarah S O’Keefe and Sheila A Loring by Steve Rickaby.
  • 56 Reviewing progress and processes by Richard Hodgkinson.
  • 57 A journey of discovery by Kay Barter.
  • 58 Lois Wakeman describes an actual day in her professional life: 7 February 2008 by Lois Wakeman.

• Spring 2008
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 ISTC Conference 2008 by Paul Ballard.
  • 6 Presidential address by Simon Butler.
  • 7 Article of the Year by Marian Newell.
  • 8 Changes in ISTC management by Peter Fountain.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 11 Continuing Professional Development by Graham Guest.
  • 13 Review of Author-it 5 by Amanda Caley.
  • 16 Managing the review cycle by Warren Singer.
  • 21 Design to illustration: building bridges by Adrian Williams.
  • 24 It’s all in the staff handbook by Louise Sturgess.
  • 27 Stylistic subtleties in English by Pete Ward.
  • 30 At the cutting edge by Jeff Haycock.
  • 33 Touching DITA: moving on by Ian Larner.
  • 34 XML delivers the goods by Rhonda Wainwright.
  • 38 Coping with redundancy by Martin Block.
  • 40 European Online Help Conference 2007 by Bill Stevens.
  • 43 Reading sociability from numbers by Kirstie Edwards.
  • 46 First steps in structure: wrapping up by Steve Rickaby.
  • 50 Penspiration by Michael West.
  • 52 Affiliate news by Various.
  • 53 Industry news by ISTC.
  • 54 The right word: A to Z by Jean Rollinson.
  • 55 Developing Quality Technical Information: A Handbook for Writers and Editors by Gretchen Hargis, Michelle Carey, Ann Kilty Hernandez, Polly Hughes, Deirdre Longo, Shannon Rouiller and Elizabeth Wilde by Ben Moore.
  • 56 Accessible ICT documentation for Europe by Richard Hodgkinson.
  • 57 The inhabitants of Babel by Romina Franceschina.
  • 58 Gordon McLean launches a new feature in which we learn more about readers’ work by Gordon McLean.

• Winter 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2007 by ISTC.
  • 6 Incoming presidential address by Simon Butler.
  • 7 Horace Hockley Award 2007: Michael Fritz by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 12 Adobe Technical Communication Suite by Noz Urbina.
  • 14 FrameMaker 8 review by Bernard Aschwanden.
  • 18 Review of RoboHelp 7 by Matthew Ellison.
  • 22 What makes a proposal persuasive? by Hazel Sales.
  • 26 Justifications: objective or subjective by Ron Blicq.
  • 30 Multimedia content rocks by Rhonda Wainwright.
  • 34 How knowledge becomes usable by Kees van Mansom.
  • 37 PTC’s Arbortext workflow by Al Dean.
  • 40 Can you draw a can of beans? by Matthew Jennings.
  • 42 Touching DITA: delivering to Eclipse Help by Ian Larner.
  • 46 First steps in structure: elements by Steve Rickaby.
  • 49 Rock & Write! by Richard Hodgkinson.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 The right word: M to S by Jean Rollinson.
  • 53 Rapid Instructional Design: Learning ID Fast and Right by George M Piskurich by Barry Campbell.
  • 54 WG 2 meets in Cleveland by Richard Hodgkinson.
  • 55 Somewhere on this page? by Bill Johncocks.
  • 56 That’s not what the original says! by Romina Franceschina.
  • 58 Member profile – Tim Joynson by Tim Joynson.

• Autumn 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Masters courses in Technical Communication by Various.
  • 6 Outgoing presidential address by Gavin Ireland.
  • 7 Mike Austin Award 2007: John Young by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 How information becomes knowledge by Kees van Mansom.
  • 15 InDesign CS3 versus FrameMaker 7.x by Philip Odell.
  • 18 Faster, cheaper, better documentation by Karl Darr.
  • 23 Review of the MadPak authoring suite by Matthew Ellison.
  • 26 Using 3D data in technical illustrations by Matthew Jennings.
  • 30 90 years of aircraft history by Gene Sexton.
  • 34 A framework for organisational structure by Warren Singer.
  • 38 Successful migration of large data sets by Graham Every.
  • 40 Documentation with a wiki: reception by Katja McLaughlin.
  • 42 Touching DITA: linking to other content by Ian Larner.
  • 46 First steps in structure: rules by Steve Rickaby.
  • 50 Affiliate news by Various.
  • 51 Industry news by ISTC.
  • 52 The right word: D to L by Jean Rollinson.
  • 53 Professional Communication in Engineering by H E Sales by Paul Newbold.
  • 54 WG 2 meets in Moscow by Richard Hodgkinson.
  • 55 Search, or use the index? by Bill Johncocks.
  • 56 Making use of your audience analysis by Romina Franceschina.
  • 58 Member profile – Tony Eyre by Tony Eyre.

• Summer 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 6 New Business Affiliate grades by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 New area groups launched by Rachel Potts.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Images only: where illustrations rule by Emma Bayne.
  • 15 Representing a process in an image by Matthew Jennings.
  • 18 Just like being there? by Brid Mercer.
  • 21 Translating English into English by Kevin Watson.
  • 22 DITA and S1000D: cousins compared by Noz Urbina.
  • 26 Blood, pus and gore by Gregory Newman.
  • 29 High-quality automated translation by Sophie Hurst.
  • 32 Spot-on source texts for translation by Maurice Mayer.
  • 36 Touching DITA: reusing content by Ian Larner.
  • 39 First steps in structure: EDDs by Steve Rickaby.
  • 42 Industry news by ISTC.
  • 42 UK Technical Communication Awards 2007 by ISTC.
  • 43 Affiliate news by Various.
  • 44 The right word: A to C by Jean Rollinson.
  • 45 Port Out, Starboard Home: The Fascinating Stories We Tell About the words We Use by Michael Quinion by Linda Robins.
  • 46 Software documentation accessibility by Richard Hodgkinson.
  • 47 Another level of details by Bill Johncocks.
  • 48 Monastic misfits or multilingual machines by Janet Fraser.
  • 50 Member profile – Nick Robson by Nick Robson.

• Spring 2007
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 UK Technical Communication Awards 2007 by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 Communicator – Article of the Year 2006 by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Plan your route before setting out by Amanda Caley.
  • 16 The office worker’s survival guide by Martin Block.
  • 18 Delivering documentation with a wiki by Katja Mannerkorpi.
  • 22 National culture in website design by Kathryn Valdal Fourie.
  • 26 Beyond the bouncing bomb by Fiona Auty.
  • 30 Inside DAISY by Lynn Leith.
  • 34 Individualising your line illustrations by Matthew Jennings.
  • 36 Touching DITA: writing a task topic by Ian Larner.
  • 39 First steps in structure: an overview by Steve Rickaby.
  • 42 RoboHelp 6: evolution, not revolution by Matthew Ellison.
  • 44 Industry news by ISTC.
  • 45 Technical Communication by Mike Markel by Damien Braniff.
  • 46 American versus British English by Josephine Bacon.
  • 47 See or see also by Bill Johncocks.
  • 48 Searching for a standardised symbol? by Richard Hodgkinson.
  • 49 Press red button / Don’t press red button by Ken Paver.
  • 50 Member profile – Jane Dards by Jane Dards.

• Winter 2006
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 Obituary: Frederick Arthur Sowan 1914-2006 by Emma Bayne.
  • 6 Presidential address by Gavin Ireland.
  • 7 TCeurope Award 2006: Alan Fisk by ISTC.
  • 7 Documentation Awards 2006 by ISTC.
  • 7 Horace Hockley Award 2006: Adam Hart-Davis by Adam Hart-Davis.
  • 7 Mike Austin Award 2006: Les Best by Les Best.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 Authoring for maximum reuse by Tim Voss.
  • 16 The content management market by Roy Henderson.
  • 20 Selecting and justifying a CMS by Klaus Fenchel.
  • 22 Flare 2.0.0: a giant leap? by Greg Daffern.
  • 25 Revision, revision, revision by Kevin Watson.
  • 26 Bringing illustrations to life with light by Matthew Jennings.
  • 29 Reading the DAISY way by Lynn Leith.
  • 32 The audio communicator by Stuart Miller.
  • 34 Touching DITA: using the Open Toolkit by Ian Larner.
  • 38 Composite documents in FrameMaker by Steve Rickaby.
  • 42 KROHNE UK celebrates 30 years by ISTC.
  • 42 CAA cuts airspace infringements by ISTC.
  • 42 3di joins LISA by ISTC.
  • 42 University of Portsmouth launches MA by ISTC.
  • 42 Lionbridge extends global reach by ISTC.
  • 43 Lloyd International Translations client wins award for employee magazine by ISTC.
  • 43 IBM tool creates custom courses in real-time by ISTC.
  • 43 Omnilingua celebrates 9th birthday by ISTC.
  • 43 across presents new version 3.5 by ISTC.
  • 43 Encouraging users to contribute by ISTC.
  • 43 Free issues of multilingual magazine by ISTC.
  • 43 Multi-purpose Help Viewer from MadCap by ISTC.
  • 43 What do your clients think of you? by ISTC.
  • 45 Information Architecture– Designing information environments for purpose edited by Alan Gilchrist and Barry Mahon by Poornima Kirloskar-Saini.
  • 45 Metadata for information management and retrieval by David Haynes by Poornima Kirloskar-Saini.
  • 46 May, might and can by Michèle Clarke.
  • 47 Embedded indexes: using Word by Bill Johncocks.
  • 48 WG 2 meets in Seoul city by Richard Hodgkinson.
  • 49 Keeping on track by John Gardam.
  • 50 Member profile – Ken Hosie by Ken Hosie.

• Autumn 2006
  • 4 Editorial by Marian Newell.
  • 5 Letters by Various.
  • 6 Presidential address by Gavin Ireland.
  • 7 Remembering a former Editor: Phil Cleaver 1954-2005 by Marian Newell.
  • 8 Discussion Group by Catherine Sharp.
  • 10 Independent Authors SIG by Mike Unwalla.
  • 12 X-Pubs 2006 by Lyn Bainbridge.
  • 14 Touching DITA: maps and modelling by Ian Larner.
  • 18 Developing the new ISTC website by Simon Butler.
  • 22 Freeing your writing from bias by Linda Robins.
  • 26 Redesigning British Standards by Sophie Watson.
  • 30 Authors of our own misfortune? by Graeme Dowdell.
  • 32 Through the agency’s eyes by Peter Meherne.
  • 35 Why are consumers complaining more? by Elke den Ouden.
  • 37 Classifying by ‘channel’ by Phil Cohen.
  • 39 Mastering master pages: part 2 of 2 by Steve Rickaby.
  • 42 Toyah’s APT choice in translation by ISTC.
  • 42 Lionbridge’s Logoport system grows by 200% by ISTC.
  • 43 Record results for Lloyd International by ISTC.
  • 43 Ovidius offers TCToolbox Workgroup Edition by ISTC.
  • 43 Déjà vu? Wheatley Medal 2006 by ISTC.
  • 43 UNESCO guidelines for designing terminology policies now available by ISTC.
  • 43 Finalists of CNET Networks UK Technology Awards 2006 announced by ISTC.
  • 44 Embedded indexing: first choice for authors? by Bill Johncocks.
  • 45 Business ethics and the 21st century organization edited by Peter Whates by Marian Newell.
  • 46 How can you help your copyeditor? by Ed Rowe.
  • 47 Adding texture to the picture by Bettina Giemsa.
  • 48 WG 2 meets in Bangkok by Richard Hodgkinson.
  • 49 The evaluation of translation quality by Nathalie de Sutter.
  • 50 Member profile – Alison Peck by Alison Peck.

• Summer 2006
  • 4 Editorial by Marian Newell.
  • 5 Letters by Various.
  • 6 Presidential address by Gavin Ireland.
  • 7 ISTC launches its new open learning course by John Young.
  • 7 ISTC website by Simon Butler.
  • 8 Discussion Group by Catherine Sharp.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 The magical number: seven ± two by Matthew Ellison.
  • 13 Adjusting the balance by Amanda Bates.
  • 16 Skills Framework for the Information Age by Ron McLaren.
  • 18 User training with OnDemand by Dirk Manuel.
  • 22 Review of MadCap Flare version 1.0.2 by Carol Johnston.
  • 26 David Pogue and the missing manuals by Linda Robins.
  • 30 Googling more effectively by Paul Beverley.
  • 32 Soft documentation by Thomas Guest.
  • 36 Bombproof your CV! by David Cooper.
  • 39 Mastering master pages: part 1 of 2 by Steve Rickaby.
  • 42 IBM accessibility technology caters for varied disabilities by ISTC.
  • 42 Cherryleaf to launch MadCap Flare courses by ISTC.
  • 42 Lionbridge joins DITA technical committee by ISTC.
  • 42 Gazelle Training publishes detailed case study by ISTC.
  • 43 www.appliedlanguage.com wins web award by ISTC.
  • 43 Conversis named elite startup by ISTC.
  • 43 Day announces enterprise content management agreement with CSC by ISTC.
  • 43 Body for business writers welcomes members by ISTC.
  • 43 Research to investigate how technology affects social relationships by ISTC.
  • 43 Nedstat introduces Sitestat In Spanish by ISTC.
  • 44 Choose your words carefully by Bill Johncocks.
  • 46 What does a proofreader do? by SfEP.
  • 47 Taking a closer look by Bettina Giemsa.
  • 48 ETSI guidelines for user setup and education by Richard Hodgkinson.
  • 49 Taking the pain out of translation by Susan Eustace.
  • 50 In this issue, we meet Poornima KirloskarSaini, the second of our book review managers. by Poornima Kirloskar-Saini.

• Spring 2006
  • 4 Editorial by Marian Newell.
  • 4 Letters by Various.
  • 5 X-Pubs 2006 by ISTC.
  • 6 Presidential address by Gavin Ireland.
  • 7 ISTC Books: the next step by Alan Fisk.
  • 8 Discussion Group by Catherine Sharp.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 Article of the Year 2005: Ian Larner, David Farbey by Marian Newell.
  • 11 Moving to structured authoring by Kay Ethier.
  • 13 Can structure save the day? by Gillis Rudh.
  • 16 Pity the poor hirer by Colette Clenaghan.
  • 18 Fruit and vegetables: a winning entry by Pam Nicholl.
  • 22 Finding common ground by Yvonne Cleary.
  • 24 Terminology management in focus by Eline Beun.
  • 26 S1000D-compliant illustration files by David Manock.
  • 30 Programming: the wheel of fortune by Anthony Seaton.
  • 33 LaTeX: an introduction by Mike Unwalla.
  • 34 FrameMaker 7.2: what’s the real deal? by Bernard Aschwanden.
  • 37 Taking FrameMaker a little further by Steve Rickaby.
  • 40 MA in Technical Communication by ISTC.
  • 40 Cherryleaf offers a Technical Author Apprentice Programme by ISTC.
  • 41 APT wins contract for large UK government conference by ISTC.
  • 41 Ablewisp starts producing podcasts by ISTC.
  • 41 Lionbridge plans to double Logoport usage this year by ISTC.
  • 41 WordPerfect Office X3 released by ISTC.
  • 41 Prestigious award win for lymphatic cancer charity by ISTC.
  • 42 Rush to register your .eu domain name by ISTC.
  • 42 More top intranets come from Europe by ISTC.
  • 42 Adobe Lightroom Beta 1 now available by ISTC.
  • 42 Publication of the 2005 Inttranews Review by ISTC.
  • 42 PASS Engineering appoints Net-Translators as Middle East reseller by ISTC.
  • 42 Best international deployment award for CNH by ISTC.
  • 43 Applied Language Solutions wins ATL Enterprise Award by ISTC.
  • 43 New name for Ycomm Europe by ISTC.
  • 43 New division for delegate documents by ISTC.
  • 44 The finishing touch by Bill Johncocks.
  • 45 What does a copyeditor do? by SfEP.
  • 46 Quality control for technical documentation by Andrew Marlow by Iain Wright.
  • 47 Back to basics by Bettina Giemsa.
  • 48 Document processing for accessibility by Richard Hodgkinson.
  • 49 Localisation, localisation, localisation by Monica Basting.
  • 50 In this issue, we meet Linda Robins, one of our book review managers and newly co-opted Council member. by Linda Robins.

• Winter 2005
  • 4 Editorial by Marian Newell.
  • 4 Beyond City & Guilds 5360 by Various.
  • 5 BS 5261 by Marian Newell.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Obituary: Allen Finch 1913- 2005 by Marian Newell.
  • 7 Education by John Young.
  • 8 Conference 2005: a delegate’s perspective by Martin Block.
  • 8 Conference 2006 by Alan Fisk.
  • 9 Documentation Awards 2005 by Marian Newell.
  • 9 Horace Hockley Award: 2005: Dr Noel Williams by Marian Newell.
  • 10 ISTC discussion group by Marian Newell.
  • 11 Independent Authors SIG by Mike Unwalla.
  • 12 Keeping your eyes open by David Nixon.
  • 16 Can your writers decode English? by Tia Azulay.
  • 18 Practical single sourcing by Richard Truscott.
  • 22 A matter of orientation by Anthony Seaton.
  • 26 Bringing action into technical illustrations by Matthew Jennings.
  • 29 Mapping the meanderings of your mind by Linda Robins.
  • 32 Pan-European technical communication by Hanna Risku.
  • 34 Guidelines for training and education by Florence Dujardin.
  • 36 Lists: a field of combat? by Jane Dards.
  • 39 Affiliate news by Kathryn Valdal Fourie.
  • 40 Industry news by Kathryn Valdal Fourie.
  • 42 TCANZ Conference by Mike Unwalla.
  • 43 Eats, Shoots & Leaves By Lynne Truss by Dirk Manuel.
  • 44 Printing and distribution by Marian Newell.
  • 46 From us to the US by Nick Robson.
  • 47 Formatting text in illustrations by Bettina Giemsa.
  • 48 WG 2 meets ‘Down Under’ by Richard Hodgkinson.
  • 49 A warship by any other name by Steve Dyson.
  • 50 Member profile – Alan Fisk by Alan Fisk.

• Autumn 2005
  • 4 Editorial by Marian Newell.
  • 4 Distance learning at Limerick by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Preparing the new Arts & Mem by Les Best.
  • 7 INTECOM by Adrian Rush.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Mike Unwalla.
  • 10 Add drama to your writing by Ron Blicq.
  • 14 Breaking into the usability field by Anna Lee.
  • 18 Focus on a freelance project by Malcolm Beaumont.
  • 21 Turn off the tap: limiting word wastage by Sophie Hurst.
  • 24 Control terminology or miss your train by Michael Wetzel.
  • 26 Not just a matter of perspective by Nick Brooker.
  • 30 Programming languages by Anthony Seaton.
  • 34 A primer for CE marking by Stuart Miller.
  • 36 Freedom of Information Act by Susan McLean.
  • 38 The numbers game by Jane Dards.
  • 41 ISTC to launch new qualification by Kathryn Valdal Fourie.
  • 42 Affiliate news by Kathryn Valdal Fourie.
  • 43 The Mangling and Manipulating of the English Language By John Humphrys by Alison Reeves.
  • 44 Conference crosses the Atlantic by Dave Cooper.
  • 45 What is typesetting? by Marian Newell.
  • 46 Laying it on the line by Nick Robson.
  • 47 Using annotations to identify parts by Bettina Giemsa.
  • 48 Pickled herring for breakfast by Richard Hodgkinson.
  • 49 Controlling your language by Sharon O’Brien.
  • 50 Member profile – Andrew Marlow by Andrew Marlow.

• Summer 2005
  • 4 Editorial by Marian Newell.
  • 4 City & Guilds senior awards: Licentiateship by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 New initiatives for growth and expansion by Les Best.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Michael Plant.
  • 10 Designing persuasive tables and charts by Melissa Spore.
  • 12 Developing an inclusive intranet by David Bailey.
  • 15 Another route to an inclusive intranet by Iain Wright.
  • 16 Are we happy in our work? by David Farbey.
  • 20 SOX for TCs by Dirk Manuel.
  • 22 Automated translation quality control by Nathalie De Sutter.
  • 26 2000 years of botanical illustration by Margaret Stevens.
  • 29 Darwin Information Typing Architecture by Ian Larner.
  • 32 Using colour wisely by Richard Truscott.
  • 34 A bit on the side by Jane Dards.
  • 37 Say it with pixels by Richard Hodgkinson.
  • 40 Why change what authors write? by Marian Newell.
  • 42 As speculation over the future of RoboHelp continues, potential successors line up by Kathryn Valdal Fourie.
  • 43 Affiliate news by Kathryn Valdal Fourie.
  • 46 Ground rules for graphics by Nick Robson.
  • 47 The Economics of Technical Documentation By A J Marlow by Gavin Ireland.
  • 48 Who needs X-ray vision? by Bettina Giemsa.
  • 49 Ads for export: the language problem by John Graham.
  • 50 Member profile – Simon Butler by Simon Butler.

• Spring 2005
  • 4 Editorial by Marian Newell.
  • 4 Coventry course still very much alive! by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Membership marketing remains key priority by Les Best.
  • 8 ISTC discussion group by Jo Wilson.
  • 9 Independent Authors SIG by Michael Plant.
  • 10 Group activities: regional and virtual by Mike Unwalla.
  • 12 Internationalised electronic content by Dáire Lawlor.
  • 15 Futures for technical communication by Elisabeth Gräfe.
  • 18 More than user assistance by Sandra Postle.
  • 21 A room with a view by Tina Walker.
  • 24 PDF: cutting costs not corners by Chris Pearson.
  • 26 Using colour wisely by Richard Truscott.
  • 28 Wycliffe Associates’ EasyEnglish by Rob Betts.
  • 32 Taming the English language by Ciaran Dodd.
  • 35 Can StyleWriter polish your prose? by Anthony Seaton.
  • 38 Acrobat 7 under the microscope by Mark Poston.
  • 41 All change! by Jane Dards.
  • 42 Usability research supports using follow-ups in context by Kathryn Valdal Fourie.
  • 42 Industry news by Kathryn Valdal Fourie.
  • 42 Affiliate news by Kathryn Valdal Fourie.
  • 44 Power and legitimacy in technical communication Edited by Teresa Kynell-Hunt and Gerald J Savage by Gavin Ireland.
  • 45 How do we decide what goes in? by Marian Newell.
  • 46 A matter of perspective by Bettina Giemsa.
  • 47 Writing instructions for software users by Nick Robson.
  • 48 ISO/IEC TR 9294:2005 by Richard Hodgkinson.
  • 49 Using interpreters to negotiate by Luca Salice.
  • 50 Member profile – Trevor Grout by Trevor Grout.

• Winter 2004
  • 4 Reaching beyond the horizon by Marian Newell.
  • 5 English Language Project II by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Ambitious plans for 2005 by Les Best.
  • 7 Developments in education by ISTC.
  • 8 Obituary: Mike Austin 1927-2004 by Gavin Ireland.
  • 8 Obituary: John Crossley 1927-2004 by Marian Newell.
  • 9 Horace Hockley Award: 2004: Richard Hodgkinson by Marian Newell.
  • 9 Documentation Awards 2004 by Marian Newell.
  • 10 Rethinking the Salary and Benefits Survey by Peter Fountain.
  • 12 ISTC discussion group by Jo Wilson.
  • 13 Independent Authors SIG by Michael Plant.
  • 14 INTECOM: a global service to technical communicators by Margery Watson.
  • 16 Disks ’n’ docs by Ralph Maciejewski.
  • 18 A testing time by Nick Robson.
  • 20 Does usability have to be so complicated? by Jody Byrne.
  • 22 A Visio kit for the salesforce by Viv Mitchell.
  • 24 Autodesk Inventor Series 9 by Brian White.
  • 28 Seven golden rules of online Help design by Matthew Ellison.
  • 31 Doc-To-Help Professional 7.2 by Justin Darley.
  • 34 AECMA Simplified English by Mike Unwalla.
  • 36 The writing process: evaluation by Damien Braniff.
  • 38 Finding FrameMaker’s features by Jane Dards.
  • 41 Visual Communication Europe 2004 by Kathryn Valdal Fourie.
  • 42 3di achieves Investors in People accreditation by ISTC.
  • 43 Plain Words Help author wins ISTC award by Kathryn Valdal Fourie.
  • 43 Record results for Lloyd International Translations by Kathryn Valdal Fourie.
  • 43 Cherryleaf provides lecturer for Coventry course by Kathryn Valdal Fourie.
  • 44 A guide to modern technical communications by Yateendra Joshi by Gordon Ingram.
  • 46 Line drawings the easy way by Bettina Giemsa.
  • 47 Writing instructions for software users by Nick Robson.
  • 48 Eel meat again! by Richard Hodgkinson.
  • 49 Words and pictures across languages by Heidi Kerschl.
  • 50 Member profile – Sophie Watson by Sophie Watson.

• Autumn 2004
  • 4 Taking the past into the future by Marian Newell.
  • 5 Join the RHF Mutineers by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 ISTC Salary and Benefits Survey 2004 by Peter Fountain.
  • 8 News from the ISTC Council by Marian Newell.
  • 9 News from the ISTC Marketing Steering Group by Paul Ballard.
  • 10 ISTC discussion group by Jo Wilson.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 Estimating documentation projects by Peter Meherne.
  • 14 Post-publication metrics by Dirk Manuel.
  • 16 Common mistakes in website design by Lois Wakeman.
  • 18 Adopting the S1000D approach by Lewis Marshall.
  • 22 Documenting tomorrow’s machinery by Richard Greenough.
  • 26 A jaunt through the jargon by Bettina Giemsa.
  • 29 Process mapping by Chris Pearson.
  • 32 SDLX 2004 and Trados 6.5 by Iwan Davies.
  • 38 Writing an effective glossary by Charles Cowan.
  • 40 The writing process: writing by Damien Braniff.
  • 42 Having a field day by Margaret Aldis.
  • 44 Industry news by ISTC.
  • 45 Affiliate news by ISTC.
  • 46 Grammar: a minimalist approach by Nick Robson.
  • 47 Insights on websites by Patrick J Lynch and Sarah Horton by Malcolm Beaumont.
  • 48 Baptism of fire in Brisbane by Richard Hodgkinson.
  • 49 How not to get lost in translation by Emma Wagner.
  • 50 Member profile – Marisa Fernandez by Marisa Fernandez.

• Summer 2004
  • 4 Polish up your crystal balls… by Marian Newell.
  • 5 Reusability under the SCORM by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 Oxford Reference Online by Marian Newell.
  • 7 Conference 2004 by Ann Little.
  • 8 Document Design Conference 2004 by Noel Reid.
  • 9 News from the ISTC Council by Les Best.
  • 9 Taxing times by Peter Fountain.
  • 10 ISTC discussion group by Jo Wilson.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 Getting the most from customer visits by Francisco Abedrabbo.
  • 14 Moving into usability work by Florence Dujardin.
  • 16 The relationship between ILS and technical communication by Tom Nicholas.
  • 19 The death of the technical author? by Ellis Pratt.
  • 22 Creating web-based courses by Ron Blicq.
  • 26 Preparing winning images for websites by Philip Randall.
  • 30 Choosing the right tools by John Rodgers.
  • 32 Process mapping by Chris Pearson.
  • 35 The writing process: planning by Damien Braniff.
  • 38 Cognition and diagrams by Miles Richardson.
  • 40 Industry news by ISTC.
  • 41 Affiliate news by ISTC.
  • 42 Solving your image problems by Lewis Marshall.
  • 46 Forming plurals in English by Nick Robson.
  • 46 International English by Marian Newell.
  • 47 ISO/IEC 15910:1999 by Richard Hodgkinson.
  • 48 Trooping the colours by Hideaki Chijiiwa by Malcolm Beaumont.
  • 49 A blunt tool for sharp craftsmen? by Graham Cross.
  • 50 Member profile – Mike Unwalla by Mike Unwalla.

• Spring 2004
  • 4 A new look for a new year by Marian Newell.
  • 5 Jacks of all trades by Various.
  • 6 President’s notebook by Gavin Ireland.
  • 7 New Initiatives by ISTC.
  • 7 Salaries and benefits in 2003 by Peter Fountain.
  • 8 Get ready for the good times by Les Best.
  • 9 London Area Group by Jane Gibson.
  • 10 ISTC discussion group by Jill Martin.
  • 11 Independent Authors SIG by Michael Plant.
  • 12 The ABCs of great CVs by Michele McGrath.
  • 14 Learning Objects and the SCORM by John Burns.
  • 18 Assembly instructions to DIY for by Miles Richardson.
  • 22 Process mapping by Chris Pearson.
  • 26 Bringing 3D models to life by Brian Wilkinson.
  • 29 RoboHelp versus WebWorks by Justin Darley.
  • 34 The very visible art of communication by Tony Eyre.
  • 36 Visualising the future by Andrew Jackson.
  • 38 The writing process: research by Damien Braniff.
  • 40 Turning the tables on Microsoft Word by Margaret Aldis.
  • 42 Industry news by ISTC.
  • 43 Affiliate news by ISTC.
  • 44 De-mystifying image resolution by Lewis Marshall.
  • 45 Ten top editing tips by Nick Robson.
  • 46 Comparing the comparison tools by Philip Randall.
  • 47 ISO/IEC 9127 by Richard Hodgkinson.
  • 48 Power and legitimacy in technical communication Edited by Teresa Kynell-Hunt and Gerald J Savage by Gavin Ireland.
  • 49 Miracle machines or blind bats? by Janet Fraser.
  • 50 Member profile – Dave Cooper by Dave Cooper.

• Spring 1999
  • 8 Beyond Software Manuals and Online Help: Interactive Help by Tony Self.